Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Very professional company to deal with, best prices and fast dispatch highly recommend. 5stars”

Helpful Report

Posted 8 years ago

“Pre ordered an LG 27uk850 Monitor. Arrived early and at the best price on the internet. Very very happy”

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Posted 8 years ago

“Absolutely do not use this company. if you do don't expect any customer service. I had faulty graphics card that they refuse to fix even though it is still under warranty. I then talked to directly with the manufacturer who agreed to replace the card directly to myself, if LaptopsDirect would filled out a simple RMA form.. That is all they had to do...... But incredibly they just point blank refused. DO NOT USE THIS COMPANY. WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH.”

Helpful Report

Posted 8 years ago

“Very good quick professional service item was exactly as it was described lot of protective packaging used I would recommend and use this company again great company 10/10”

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Posted 8 years ago

“I bought a Lenovo all in one in April 2018 It arrived quickly but when unpacked it started showing a boot error I contacted Laptops Direct and initially they tried to divert me to Lenovo not taking responsibility of the assistance Only when I insisted, it took me 3 calls, they agreed to an appointment to speak to a technician. They promised to call the following day but after 1 week I had to call and pretend to speak to him Finally they said to send back the product, after 2 weeks After another week I received an email saying that the replacement was on its way with a tracking number. After another week, not having received it I called and they confirmed it was being sent. Another week later they called me and said the item was not available, and offered a replacement, despite the model I ordered being still on their website as “in stock”. I asked for a discount as a compensation but they refused saying that these things happen and it wasn’t their fault,. I protested saying that they had my money for more than 1 month without providing me the goods. They also said they have no complaints process. I asked refund and they said they would process it immediately but it took another week to have an email confirmation, with money not come yet. They are a scam. Avoid them carefully.”

Helpful Report

Posted 8 years ago

“Excellent product at a competitive price”

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Posted 8 years ago

“Bought an A1 refurbished Lenovo Thinkpad; product was in perfect condition. Received within 24 hours of purchase with excellent communications throughout. Would never hesitate to buy from Laptops Direct.”

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Posted 8 years ago

“Great Range available. Competitive prices fast delivery”

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Posted 8 years ago

“Fast, efficient, goods exactly as described.”

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Posted 8 years ago

“great website excellent service and ten days early delivery. what more could I want?”

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Posted 8 years ago

“Had the product I wanted in stock ready for delivery”

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Posted 8 years ago

“Fantastic service. Will recommend to my friends.”

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Posted 8 years ago

“HP14 bk069sa 'refurbished' (but actually brand new) arrived promptly and was easy to set up. A bargain at half the price Currys were charging.”

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Posted 8 years ago

“Had wat i wanted in stock at a great price and had it in 2 days am glad I stumbled upon them while browsing ,would buy from them again”

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Posted 8 years ago

“An excellent service and very prompt delivery. Thank you and I look forward to visiting again for more goodies!”

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Posted 8 years ago

“Prompt delivery. Phone in good condition and working order.Would recommend company to others.”

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Posted 8 years ago

“Great service, goods arrived as promised.”

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Posted 8 years ago

“Excellent sales support and customer service: they phoned (on a Sunday!) to double-check a slightly complicated order. Impressive.”

Helpful Report

Posted 8 years ago

“Excellent price, fine product, safely delivered, thank you.”

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Posted 8 years ago

“Delivered on time. All specs as requested. No problems and good responses for questions or help in choosing laptop. Battery life good about 6 plus hours.”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews