Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,206 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Came on time. Came intact. Correct product. Working product. A tad overpacked (a phone, in a shoebox, in a jiffy bag, in a box..) All in all, excellent.”

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Posted 7 years ago

“Extremely happy with the laptop quick delivery very satisfied would recommend laptop direct”

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Posted 7 years ago

“great service, brilliant communications and fantastic price”

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Posted 7 years ago

“Was disappointed with my experience with Laptops Direct this time round. having used yourselves a few years ago I was keen to buy a laptop as a gift for a family member abroad. however when it arrived today I have been informed that all the keys have been remapped to random positions and some don't work at all. I know that I purchased a refurbished laptop but I assumed that there would have been some basic checks to make sure everything worked correctly before it was sold. my family member is now going to have to take the laptop to be repaired costing more money.... hoping there has been some honest mistake here but look forward to hearing from you soon”

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Posted 7 years ago

“Disgusting customer services, states easy returns-more like we do not accept returns! Tried talking to customer services and they spit out a load of useless nonsense then cut the conversation off without giving you a chance to utter a single syllable! Do not buy from them!!”

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Posted 7 years ago

“Fantastic product, first class chat service to help you to pick the right product at right price”

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Posted 7 years ago

“abysmal experience, ordered a laptop, headset and antivirus software, given delivery date outside of the 4-5 business days, yet still charged for it, changed the delivery date without issue to a later one(became obvious why the later date was acceptable) new date came and went without any delivery onto livechat explained issue told the headset was out of stock new date given, this came and went, livechat again, headset no longer available, talk to someone in sales, new name on livechat who shut down the livechat without discussion, livechat ceasing seems fairly common, a separate mail came through days later to tell me the headset was no longer available but sales would call me, no call, back to livechat, as well as mails explaining that as they were not capable of supplying the headset the next headset up would be an acceptable alternative at their cost, finally got this agreed, new delivery date advised, date came and went no delivery, back to live chat this headset is also no longer available(yet still listed on website even today), cancel the headset and send on rest of order which had been repeatedly suggested previously, now remember that laptopsdirect hold no stock themselves they operate through 3rd parties so this should have been no issue, no dice, new dates given, headset refunded in timely manner one good experience with an employee, e-mail to advise me that my items have dispatched, checked delivery tracker numbers, neither was recognized by the couriers, same issue day after day, delivery date missed, checked order status "awaiting dispatch" livechat yet again, cancel order refund me, yes no problem, payment refunded, but missing the delivery charge, for items not delivered and outside the 4-5 days in any case, painful experience, ordered 26th Jan 2018 cancelled 28th Mar 2018, two months of constant mails, livechat and annoyance for nothing, questionable business practice with misleading website address of .ie which changes to .co.uk as soon as you try to order, customer service who re-route you to sales, promises of phone calls that never happen,”

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Posted 7 years ago

“Great condition for a used laptop. Delivered quickly with safe packaging I recommend”

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Posted 7 years ago

“Fast delivery, amazing phone. Grrat value too.”

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Posted 7 years ago

“Good seller”

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Posted 7 years ago

“Excellent company. Communication and after sales Service second to none. The Laptop arrived on time and packaging was amazing. Real peace of mind knowing they are there willing to help at the end of the phone and email. More than pleased with my Asus laptop. Many thanks. Will highly recommend.”

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Posted 7 years ago

“Efficient website, good value for money and impeccable delivery. I definitely recommend.”

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Posted 7 years ago

“The price was excellent, and the delivery was fantastic, I will be buying from Laptops Direct again, I would recommend this seller. Well done 10/10”

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Posted 7 years ago

“Great value, excellent service, prompt delivery”

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Posted 7 years ago

“Excellent product and service, let down by delivery though. Was instructed to open and check the laptop whilst delivery man was here; he wouldn't wait. Thank goodness the purchase was fine when opened.”

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Posted 7 years ago

“5 star service all round”

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Posted 7 years ago

“Great product, great price, easy ordering and quick delivery (less than a day between ordering and delivery)”

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Posted 7 years ago

“Avoid at all costs. Never have a company failed so many times. Months without a laptop or money. They delivered a broken laptop. Failed to pick it up - twice! I had to pay €54 myself to send it back. Then they could offer a replacement. Then they failed to call me as arranged. It’s unbelievable.”

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Posted 7 years ago

“Web-site easy to use, and delivery was very quick.”

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Posted 7 years ago

“Quick delivery, good communication. Highly recommend.”

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Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,206 reviews