Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,217 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“excellent service arrived on time”

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Posted 8 years ago

“Great service hassel free. item perfect thankyou.”

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Posted 8 years ago

“Product is fine but they take about 7 days to reply to any emails or instant messages!”

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Posted 8 years ago

“Exilent on Time Great product”

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Posted 8 years ago

“Good value for money and the laptop was in excellent condition. Really pleased with my purchase.”

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Posted 8 years ago

“1st class fast delivery iPhone X is great and at a great price”

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Posted 8 years ago

“Monitor arrived even earlier than predicted, It is an excellent product at a good price ..Happy customer!”

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Posted 8 years ago

“The laptop arrived in A1 condition. The quick set up guide and stylus/pen were missing but under the description they do warn that they can't guarantee it has all the original accessories. Very quick delivery and great price. I would definitely buy from Laptops Direct again.”

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Posted 8 years ago

“Very good service, with helpful sales staff.”

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Posted 8 years ago

“Great service. Fast delivery. Thank you.”

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Posted 8 years ago

“not lots of things... one item never been delivered, and still waiting for the refund a month later, and the second is not the one ordered... what to say, avoid that market place ? right !”

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Posted 8 years ago

“Normally use HP online or PC World Business but Laptops Direct seem to have more choice and are cheaper, will be using them as first choice from now on, delivery was next day and there was no problems.”

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Posted 8 years ago

“Well..., you didn't... The laptop didn't arrive next day as it should have, so I let the customer down,... again... We have had this with the additional memory that was purchased, not turning up for two days as well... Things have not been good.. As a corporate buyer I can't risk buying from you as I'm not sure it will arrive on time, which in turn means I have to bail my way out with my customers.. I can't risk buying from you..”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Prompt and efficient service. Good price.”

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Posted 8 years ago

“Delivered the item double quick time and it was as described onthe website.”

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Posted 8 years ago

“Extremely quick and efficient transaction and delivery. Bit surprised courier left £500 worth of laptop in the porch but all’s well that ends well. Still transferring data but so far so good.”

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Posted 8 years ago

“Ordered TV on a Thursday for a sat delivery paid £30 extra for this! Saturday came no delivery, rang up and they said there was an error at warehouse.asked for a refund and they weren’t even going to refund the delivery charge I had to remind them. On hold for ages also! Had to drive to store to pick up poor service”

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Posted 8 years ago

“God servis!”

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Posted 8 years ago

“In a nutshell, not happy at all. I ordered a 3TB hard drive to replace one that failed in a RAID array and guess how it arrived? In a jiffy bag. No more protective packaging than that. No foam. No box. No "FRAGILE" stickers. They might as well have written my address on the foil wrapper and dropped it in the postbox >:-( What sort of cowboy outfit sends something as fragile as a disk through the post with nothing more than about 4mm of bubble wrap to save it from shock or damage??? Granted, the drive actually worked, so I can't send it back as DOA or prove it's damaged internally, but equally I don't know if it's going to die in six months due to being bounced around a courier's van either. I will never be dealing with this bunch of amateurs again.”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,217 reviews