Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,206 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally use HP online or PC World Business but Laptops Direct seem to have more choice and are cheaper, will be using them as first choice from now on, delivery was next day and there was no problems.”

Helpful Report

Posted 7 years ago

“Well..., you didn't... The laptop didn't arrive next day as it should have, so I let the customer down,... again... We have had this with the additional memory that was purchased, not turning up for two days as well... Things have not been good.. As a corporate buyer I can't risk buying from you as I'm not sure it will arrive on time, which in turn means I have to bail my way out with my customers.. I can't risk buying from you..”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“Prompt and efficient service. Good price.”

Helpful Report

Posted 7 years ago

“Delivered the item double quick time and it was as described onthe website.”

Helpful Report

Posted 7 years ago

“Extremely quick and efficient transaction and delivery. Bit surprised courier left £500 worth of laptop in the porch but all’s well that ends well. Still transferring data but so far so good.”

Helpful Report

Posted 7 years ago

“Ordered TV on a Thursday for a sat delivery paid £30 extra for this! Saturday came no delivery, rang up and they said there was an error at warehouse.asked for a refund and they weren’t even going to refund the delivery charge I had to remind them. On hold for ages also! Had to drive to store to pick up poor service”

Helpful Report

Posted 7 years ago

“God servis!”

Helpful Report

Posted 7 years ago

“In a nutshell, not happy at all. I ordered a 3TB hard drive to replace one that failed in a RAID array and guess how it arrived? In a jiffy bag. No more protective packaging than that. No foam. No box. No "FRAGILE" stickers. They might as well have written my address on the foil wrapper and dropped it in the postbox >:-( What sort of cowboy outfit sends something as fragile as a disk through the post with nothing more than about 4mm of bubble wrap to save it from shock or damage??? Granted, the drive actually worked, so I can't send it back as DOA or prove it's damaged internally, but equally I don't know if it's going to die in six months due to being bounced around a courier's van either. I will never be dealing with this bunch of amateurs again.”

Helpful Report

Posted 7 years ago

“Helpful customer services. Product as described and happy with it, though it did not arrive the next working day in spite of having paid extra for that. Delivery charge refunded without question, so happy all round.”

Helpful Report

Posted 7 years ago

“I'll state the simple facts and let you decide what you think: Partner ordered an "open box" A1 refurbished laptop for me this Christmas. The LD site describes A1 as "at very worst very minor cosmetic/removable blemishes". Arrived 4 Dec but partner didn't open it immediately as he wanted me to have the excitement at Christmas. On Christmas Day it was more horror than excitement; despite perfect outer packaging the laptop had a huge dent and scratching through to the metal on the lid. That very day partner emailed LD to notify the problem including photos. Received a reply saying since it was more than 14 days since receipt they'd do nothing for us. He emailed again stating the item was not as described and it was his right under consumer law to receive a full refund and got the same response. He then phoned LD and had a conversation explaining that he knew his rights under customer law and the female rep stated that LD also knew their rights and would not refund. She was not exactly rude but not apologetic or pleasant. Partner decided to multi-track and put in a claim for refund via Amazon (as paid via Amazon Pay) AND contacted our bank and completed an S75 credit card claim We then spoke to Citizens Advice and used one of their template letters which we sent, "signed for" to LD restating our request for a refund and directed it to Head of Customer Services (all of this disrupting our long-awaited Christmas holiday). Got a reply from LD stating that a case handler would be in touch within 8 days. This did not happen. BUT on 12 Jan we received an email from Amazon stating that our refund from LD was being processed. In the absence of any contact from LD we are not quite sure how this refund came about, but the money has indeed been refunded onto our credit card, and we will set about rebuying elsewhere. I have given 2 stars because although it turned out OK in the end we were caused worry and considerable effort spoiling our Christmas and if we had relied on the LD customer services helpline we would have been left with a very expensive lemon. Was this a deliberate tactic to fob us off with inferior goods? Was it lack of staff training? We don't know. We have bought from LD a couple of times before and received goods that were exactly as described but on the basis of this experience with their customer services we won't buy there again.”

Helpful Report

Posted 7 years ago

“Very good value for money very prompt delivery would use you again”

Helpful Report

Posted 7 years ago

“excellent service,well pleased with my laptop and a very good deal to boot,a lot cheaper than pc world. 5 stars”

Helpful Report

Posted 7 years ago

“good price, good range and rapid service. just what a paying customer would expect. no more no less”

Helpful Report

Posted 7 years ago

“Excellent, ordered one day, delivered the next. Thankyou”

Helpful Report

Posted 7 years ago

“Good service with ordered goods arriving promptly. Not had time to investigate the smart plug yet, but information that came with it is good.”

Helpful Report

Posted 7 years ago

“Quick and efficient sevice”

Helpful Report

Posted 7 years ago

“I bought: Refurbished HP Spectre x360 13-ac052na 13.3" Intel Core i7-7500U 8GB 512GB SSD Windows 10 Touchscreen Convertible Laptop. It was delivered after five working days even though I paid to have it delivered within 3-4 days. Choosing this laptop was made easier by the website which included a good amount of detail about the item. The whole transaction was painless and straightforward. I was happy to consider Laptops Direct because I have bought refurbished PC's from you before and been very happy with the performance of the machines. This machine, HP Spectre x360 13, is excellent.”

Helpful Report

Posted 7 years ago

“Purchased a Dell monitor which was competitively priced and promptly delivered.”

Helpful Report

Posted 7 years ago

“Phone arrived within a couple of days on standard delivery. Phone was as advertised.”

Helpful Report

Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,206 reviews