Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,241 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Fantastic product, first class chat service to help you to pick the right product at right price”

Helpful Report

Posted 8 years ago

“abysmal experience, ordered a laptop, headset and antivirus software, given delivery date outside of the 4-5 business days, yet still charged for it, changed the delivery date without issue to a later one(became obvious why the later date was acceptable) new date came and went without any delivery onto livechat explained issue told the headset was out of stock new date given, this came and went, livechat again, headset no longer available, talk to someone in sales, new name on livechat who shut down the livechat without discussion, livechat ceasing seems fairly common, a separate mail came through days later to tell me the headset was no longer available but sales would call me, no call, back to livechat, as well as mails explaining that as they were not capable of supplying the headset the next headset up would be an acceptable alternative at their cost, finally got this agreed, new delivery date advised, date came and went no delivery, back to live chat this headset is also no longer available(yet still listed on website even today), cancel the headset and send on rest of order which had been repeatedly suggested previously, now remember that laptopsdirect hold no stock themselves they operate through 3rd parties so this should have been no issue, no dice, new dates given, headset refunded in timely manner one good experience with an employee, e-mail to advise me that my items have dispatched, checked delivery tracker numbers, neither was recognized by the couriers, same issue day after day, delivery date missed, checked order status "awaiting dispatch" livechat yet again, cancel order refund me, yes no problem, payment refunded, but missing the delivery charge, for items not delivered and outside the 4-5 days in any case, painful experience, ordered 26th Jan 2018 cancelled 28th Mar 2018, two months of constant mails, livechat and annoyance for nothing, questionable business practice with misleading website address of .ie which changes to .co.uk as soon as you try to order, customer service who re-route you to sales, promises of phone calls that never happen,”

Helpful Report

Posted 8 years ago

“Great condition for a used laptop. Delivered quickly with safe packaging I recommend”

Helpful Report

Posted 8 years ago

“Fast delivery, amazing phone. Grrat value too.”

Helpful Report

Posted 8 years ago

“Good seller”

Helpful Report

Posted 8 years ago

“Excellent company. Communication and after sales Service second to none. The Laptop arrived on time and packaging was amazing. Real peace of mind knowing they are there willing to help at the end of the phone and email. More than pleased with my Asus laptop. Many thanks. Will highly recommend.”

Helpful Report

Posted 8 years ago

“Efficient website, good value for money and impeccable delivery. I definitely recommend.”

Helpful Report

Posted 8 years ago

“The price was excellent, and the delivery was fantastic, I will be buying from Laptops Direct again, I would recommend this seller. Well done 10/10”

Helpful Report

Posted 8 years ago

“Great value, excellent service, prompt delivery”

Helpful Report

Posted 8 years ago

“Excellent product and service, let down by delivery though. Was instructed to open and check the laptop whilst delivery man was here; he wouldn't wait. Thank goodness the purchase was fine when opened.”

Helpful Report

Posted 8 years ago

“5 star service all round”

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Posted 8 years ago

“Great product, great price, easy ordering and quick delivery (less than a day between ordering and delivery)”

Helpful Report

Posted 8 years ago

“Avoid at all costs. Never have a company failed so many times. Months without a laptop or money. They delivered a broken laptop. Failed to pick it up - twice! I had to pay €54 myself to send it back. Then they could offer a replacement. Then they failed to call me as arranged. It’s unbelievable.”

Helpful Report

Posted 8 years ago

“Web-site easy to use, and delivery was very quick.”

Helpful Report

Posted 8 years ago

“Quick delivery, good communication. Highly recommend.”

Helpful Report

Posted 8 years ago

“Great price and delivery”

Helpful Report

Posted 8 years ago

“Good price for android tv”

Helpful Report

Posted 8 years ago

“On the day of delivery they changed the delivery day out by over 3 weeks Although they were so quick to take the money with the knowledge they could never delivery it has taken over 2 months to receive a refund I am well out of pocket in terms of money in phone calls and time in phone calls as no one answers the phone The companies business practices how they treat their customers is highly questionable. I have had to chase for a refund for over 2 months. Anyone who does not want to waste their time and money should not deal with laptops direct in any way, they are just a drop shipper using your money to fund their organisational float along with excessively high charges for calls to their customer services. I would happily pay slightly more to a better company an now be better of financially and also all the time it has taken to sort out laptops directs mess.”

Helpful Report

Posted 8 years ago

“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including an affiliation with Tesco Direct. The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems. The customer service response was absolutely appalling, refusing to accept the return of this absolutely useless product. In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”

Helpful Report

Posted 8 years ago

“Item arrived on time and no problems”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,241 reviews