Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,217 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful customer services. Product as described and happy with it, though it did not arrive the next working day in spite of having paid extra for that. Delivery charge refunded without question, so happy all round.”

Helpful Report

Posted 8 years ago

“I'll state the simple facts and let you decide what you think: Partner ordered an "open box" A1 refurbished laptop for me this Christmas. The LD site describes A1 as "at very worst very minor cosmetic/removable blemishes". Arrived 4 Dec but partner didn't open it immediately as he wanted me to have the excitement at Christmas. On Christmas Day it was more horror than excitement; despite perfect outer packaging the laptop had a huge dent and scratching through to the metal on the lid. That very day partner emailed LD to notify the problem including photos. Received a reply saying since it was more than 14 days since receipt they'd do nothing for us. He emailed again stating the item was not as described and it was his right under consumer law to receive a full refund and got the same response. He then phoned LD and had a conversation explaining that he knew his rights under customer law and the female rep stated that LD also knew their rights and would not refund. She was not exactly rude but not apologetic or pleasant. Partner decided to multi-track and put in a claim for refund via Amazon (as paid via Amazon Pay) AND contacted our bank and completed an S75 credit card claim We then spoke to Citizens Advice and used one of their template letters which we sent, "signed for" to LD restating our request for a refund and directed it to Head of Customer Services (all of this disrupting our long-awaited Christmas holiday). Got a reply from LD stating that a case handler would be in touch within 8 days. This did not happen. BUT on 12 Jan we received an email from Amazon stating that our refund from LD was being processed. In the absence of any contact from LD we are not quite sure how this refund came about, but the money has indeed been refunded onto our credit card, and we will set about rebuying elsewhere. I have given 2 stars because although it turned out OK in the end we were caused worry and considerable effort spoiling our Christmas and if we had relied on the LD customer services helpline we would have been left with a very expensive lemon. Was this a deliberate tactic to fob us off with inferior goods? Was it lack of staff training? We don't know. We have bought from LD a couple of times before and received goods that were exactly as described but on the basis of this experience with their customer services we won't buy there again.”

Helpful Report

Posted 8 years ago

“Very good value for money very prompt delivery would use you again”

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Posted 8 years ago

“excellent service,well pleased with my laptop and a very good deal to boot,a lot cheaper than pc world. 5 stars”

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Posted 8 years ago

“good price, good range and rapid service. just what a paying customer would expect. no more no less”

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Posted 8 years ago

“Excellent, ordered one day, delivered the next. Thankyou”

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Posted 8 years ago

“Good service with ordered goods arriving promptly. Not had time to investigate the smart plug yet, but information that came with it is good.”

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Posted 8 years ago

“Quick and efficient sevice”

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Posted 8 years ago

“I bought: Refurbished HP Spectre x360 13-ac052na 13.3" Intel Core i7-7500U 8GB 512GB SSD Windows 10 Touchscreen Convertible Laptop. It was delivered after five working days even though I paid to have it delivered within 3-4 days. Choosing this laptop was made easier by the website which included a good amount of detail about the item. The whole transaction was painless and straightforward. I was happy to consider Laptops Direct because I have bought refurbished PC's from you before and been very happy with the performance of the machines. This machine, HP Spectre x360 13, is excellent.”

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Posted 8 years ago

“Purchased a Dell monitor which was competitively priced and promptly delivered.”

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Posted 8 years ago

“Phone arrived within a couple of days on standard delivery. Phone was as advertised.”

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Posted 8 years ago

“straight forward good value price and service!”

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Posted 8 years ago

“Laptop direct were unable to delivery a laptop in over a month of trying. The laptops were lost at DPD depot. Laptop direct do not respond to emessages, are very slow to respond to emails and nearly impossible to get hold of by phone. The live chat system has such a delay on it that they cut you off and then ignore you if you try to start a second chat. Ok it may or may not be their fault that the laptops didn't arrive, but I had to do all the chasing, including contacting DPD. They were then very slow in sending a refund to me. Generally very poor customer experience. I have since bought a laptop from elsewhere which arrived with in 2 days.”

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Posted 8 years ago

“Purchase arrived exactly as I expected and was exactly what I ordered, what else do you need from an on-line purchase.”

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Posted 8 years ago

“They rapidly and securely delivered my Mum's new mobile phone to her after purchasing it at a very competitive price. Well done Laptops Direct! Oh and did I mention the ease of paying for it through my Amazon account? Fantastic service. Thank you!!”

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Posted 8 years ago

“Got a great deal on a refurbished phone that looks as good as new. Delivery was as promised and with plenty of good notice via email on the delivery timeslot.”

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Posted 8 years ago

“Top graphics card at a good price, very happy.”

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Posted 8 years ago

“Good range of products at good prices. Website is easy to use and it is easy to compare products within website. Customer service is excellent, returns and refund handled very well.”

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Posted 8 years ago

“My order was missing a power cable and my attempt to contact you was ignored”

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Posted 8 years ago

“Laptop is fine and what I expected, but I asked you twice to change the name on the invoice. The bill payer is Mr C Gray and the recipient is Miss Paula Wilde, You didn't change it. Please email the correct invoice with Mr C Gray on it. Thanks.”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,217 reviews