Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,217 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Good seller”

Helpful Report

Posted 7 years ago

“Excellent company. Communication and after sales Service second to none. The Laptop arrived on time and packaging was amazing. Real peace of mind knowing they are there willing to help at the end of the phone and email. More than pleased with my Asus laptop. Many thanks. Will highly recommend.”

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Posted 7 years ago

“Efficient website, good value for money and impeccable delivery. I definitely recommend.”

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Posted 7 years ago

“The price was excellent, and the delivery was fantastic, I will be buying from Laptops Direct again, I would recommend this seller. Well done 10/10”

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Posted 7 years ago

“Great value, excellent service, prompt delivery”

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Posted 7 years ago

“Excellent product and service, let down by delivery though. Was instructed to open and check the laptop whilst delivery man was here; he wouldn't wait. Thank goodness the purchase was fine when opened.”

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Posted 7 years ago

“5 star service all round”

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Posted 7 years ago

“Great product, great price, easy ordering and quick delivery (less than a day between ordering and delivery)”

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Posted 7 years ago

“Avoid at all costs. Never have a company failed so many times. Months without a laptop or money. They delivered a broken laptop. Failed to pick it up - twice! I had to pay €54 myself to send it back. Then they could offer a replacement. Then they failed to call me as arranged. It’s unbelievable.”

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Posted 7 years ago

“Web-site easy to use, and delivery was very quick.”

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Posted 7 years ago

“Quick delivery, good communication. Highly recommend.”

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Posted 7 years ago

“Great price and delivery”

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Posted 7 years ago

“Good price for android tv”

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Posted 7 years ago

“On the day of delivery they changed the delivery day out by over 3 weeks Although they were so quick to take the money with the knowledge they could never delivery it has taken over 2 months to receive a refund I am well out of pocket in terms of money in phone calls and time in phone calls as no one answers the phone The companies business practices how they treat their customers is highly questionable. I have had to chase for a refund for over 2 months. Anyone who does not want to waste their time and money should not deal with laptops direct in any way, they are just a drop shipper using your money to fund their organisational float along with excessively high charges for calls to their customer services. I would happily pay slightly more to a better company an now be better of financially and also all the time it has taken to sort out laptops directs mess.”

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Posted 7 years ago

“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including an affiliation with Tesco Direct. The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems. The customer service response was absolutely appalling, refusing to accept the return of this absolutely useless product. In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”

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Posted 8 years ago

“Item arrived on time and no problems”

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Posted 8 years ago

“Poor customer service. they are selling items that they don't have in stock. Can't get any useful information about my item and delivery date. Waiting week so far for any action. Waste of time. Never again.”

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Posted 8 years ago

“I bought a TV from laptop direct early it arrived 15/12/2017 by the 23/12/2017 it had a fault arranged for laptop direct to pick it up for repair they picked the TV up on the 5/12/2017 it was with the courier for ten days and in all that time they never said it was badly packed I know was not it was in TV box with bubble wrap polystyrene sheets to protect the screen laptop direct said the courier is not to blame every complaint site i come across in future i will paste this message and I do not get a say why was it with courier and laptop direct had to ask for it to be delivered back to then”

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Posted 8 years ago

“Do not buy from these clowns! Ordered a phone from them which said in stock, they took my money and even had the cheek to take a payment for next day delivery. I noticed on the tracking page it said awaiting stock but still said due for delivery tomorrow. I rang and was told it was out of stock despite the website still showing available stock an hour after I ordered. I spoke to Sonia first who was polite and she passed me on Jake who kept trying to talk over me, how rude. He made some pretty crappy offers for a smaller phone for another £80 or another phone for £180 more. I paid £610 instantly for a product they never had and now I have to wait up to 5 working days to get a refund 😡😡”

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Posted 8 years ago

“Scam !!! the product is not even in stock , so their are keeping changing the date of delivery, on the webpage still advertising the product !!”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,217 reviews