Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,263 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including an affiliation with Tesco Direct. The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems. The customer service response was absolutely appalling, refusing to accept the return of this absolutely useless product. In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”

Helpful Report

Posted 8 years ago

“Item arrived on time and no problems”

Helpful Report

Posted 8 years ago

“Poor customer service. they are selling items that they don't have in stock. Can't get any useful information about my item and delivery date. Waiting week so far for any action. Waste of time. Never again.”

Helpful Report

Posted 8 years ago

“I bought a TV from laptop direct early it arrived 15/12/2017 by the 23/12/2017 it had a fault arranged for laptop direct to pick it up for repair they picked the TV up on the 5/12/2017 it was with the courier for ten days and in all that time they never said it was badly packed I know was not it was in TV box with bubble wrap polystyrene sheets to protect the screen laptop direct said the courier is not to blame every complaint site i come across in future i will paste this message and I do not get a say why was it with courier and laptop direct had to ask for it to be delivered back to then”

Helpful Report

Posted 8 years ago

“Do not buy from these clowns! Ordered a phone from them which said in stock, they took my money and even had the cheek to take a payment for next day delivery. I noticed on the tracking page it said awaiting stock but still said due for delivery tomorrow. I rang and was told it was out of stock despite the website still showing available stock an hour after I ordered. I spoke to Sonia first who was polite and she passed me on Jake who kept trying to talk over me, how rude. He made some pretty crappy offers for a smaller phone for another £80 or another phone for £180 more. I paid £610 instantly for a product they never had and now I have to wait up to 5 working days to get a refund 😡😡”

Helpful Report

Posted 8 years ago

“Scam !!! the product is not even in stock , so their are keeping changing the date of delivery, on the webpage still advertising the product !!”

Helpful Report

Posted 8 years ago

“excellent service arrived on time”

Helpful Report

Posted 8 years ago

“Great service hassel free. item perfect thankyou.”

Helpful Report

Posted 8 years ago

“Product is fine but they take about 7 days to reply to any emails or instant messages!”

Helpful Report

Posted 8 years ago

“Exilent on Time Great product”

Helpful Report

Posted 8 years ago

“Good value for money and the laptop was in excellent condition. Really pleased with my purchase.”

Helpful Report

Posted 8 years ago

“1st class fast delivery iPhone X is great and at a great price”

Helpful Report

Posted 8 years ago

“Monitor arrived even earlier than predicted, It is an excellent product at a good price ..Happy customer!”

Helpful Report

Posted 8 years ago

“The laptop arrived in A1 condition. The quick set up guide and stylus/pen were missing but under the description they do warn that they can't guarantee it has all the original accessories. Very quick delivery and great price. I would definitely buy from Laptops Direct again.”

Helpful Report

Posted 8 years ago

“Very good service, with helpful sales staff.”

Helpful Report

Posted 8 years ago

“Great service. Fast delivery. Thank you.”

Helpful Report

Posted 8 years ago

“not lots of things... one item never been delivered, and still waiting for the refund a month later, and the second is not the one ordered... what to say, avoid that market place ? right !”

Helpful Report

Posted 8 years ago

“Normally use HP online or PC World Business but Laptops Direct seem to have more choice and are cheaper, will be using them as first choice from now on, delivery was next day and there was no problems.”

Helpful Report

Posted 8 years ago

“Well..., you didn't... The laptop didn't arrive next day as it should have, so I let the customer down,... again... We have had this with the additional memory that was purchased, not turning up for two days as well... Things have not been good.. As a corporate buyer I can't risk buying from you as I'm not sure it will arrive on time, which in turn means I have to bail my way out with my customers.. I can't risk buying from you..”

Helpful Report

Posted 8 years ago

“Excellent service”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,263 reviews