Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent next day service”

Helpful Report

Posted 8 years ago

“Extremely good and professional service, laptop arrived the day before estimated and was packaged very professionally and securly. Although the laptop was second hand it looked and worked as if it was brand new. Very satisfied customer and would highly recommend!”

Helpful Report

Posted 8 years ago

“Very pleased. Arrived on time excellent service.”

Helpful Report

Posted 8 years ago

“Two computers returned within 3 months due to faults.one lost and still not replaced customer services not bothered. Very very difficult to deal with. Would not buy from this co again”

Helpful Report

Posted 8 years ago

“Uncomplicated speedy delivery. Hidden.£35 admin charge on buy now pay later deal. This was significant % on the 350 initial cost. Surely!”

Helpful Report

Posted 8 years ago

“Laptop was delivered quickly, in perfect condition, I was kept well informed of delivery progress, and laptop operates just as expected. Nice and quickly. So far no complaints, I am extremey happy with service. Would definitely use Laptops Direct again.”

Helpful Report

Posted 8 years ago

“Fast response to an order placed in the Christmas break.”

Helpful Report

Posted 8 years ago

“Laptops Direct did not make me happy. Bought a TV from them as a Xmas present so it was not opened until after the 14 days period from order. TV quality was very poor. Wanted to return it but was told I couldn't. After Sales service is abysmal. Quick to take money. Slow to help. Won't use them again.”

Helpful Report

Posted 8 years ago

“I ordered my laptop after Christmas and it arrived quickly before the New Year, with delivery free. It is just what i wanted and at a very good price. Happy customer”

Helpful Report

Posted 8 years ago

“Fantastic performance from this company. Extremely fast delivery, comprehensive communication, best prices. I will definitely use them again!”

Helpful Report

Posted 8 years ago

“Good product at reasonable price and available quickly. However the next day delivery failed; it arrived the following day so Laptops Direct refunded the extra coat for next day delivery.”

Helpful Report

Posted 8 years ago

“Great laptop delivered quickly and fantastic price.”

Helpful Report

Posted 8 years ago

“excellent speedy service. this is the second laptop our family have bought. good price and excellent condition”

Helpful Report

Posted 8 years ago

“excellent service, and the best price online! I had been let down by another company just before Christmas (cancelled my order!) so after a little searching, laptops direct came up trumps - substantially cheaper, and super fast delivery too. very impressed, I'll be shopping here again :-)”

Helpful Report

Posted 8 years ago

“Very quick delivery”

Helpful Report

Posted 8 years ago

“Great service very fast delivery would highly recommend.”

Helpful Report

Posted 8 years ago

“excellent purchase for window 7 laptop, price and delivery great. would definitely recommend them for selection of goods at affordable prices.”

Helpful Report

Posted 8 years ago

“delivered late then needed a repair 11 months after purchase. I Could get no progress reports at all then it appeared to go missing ! it was either in Huddersfield or Elland but no-one knew. I drove 40 miles to pick it up on reviving a confirmation it was ready- it wasn't ! now gone for 5 weeks and no sign of resolution. the customer service line takes an age to get through to.”

Helpful Report

Posted 8 years ago

“Pros: Laptop arrived very quickly and on time. It is lightweight. Cons: It is much slower than other laptops and often lags if you are running multiple tabs or processes rendering it unusable until it calms down. Comes pre installed with anti virus software that prevents you from changing your default browser so you have to uninstall it to be able to change it. There are two USB ports only one of Them is conveniently located. When lagging it usually freezes and takes a while to work again usually stopping you from using task manager. Conclusion: Save your money and buy a higher spec laptop, having downgraded from a desktop I knew it would be slower but this is ridiculous, I should still be able to run simple processes such as Firefox without this much lag”

Helpful Report

Posted 8 years ago

“Excellent service and product”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews