Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service 2 separate deliveries On time and just as advertised Thanks Definitely use again!!”

Helpful Report

Posted 5 years ago

“Ordered on the 25th of March and we are now 17th of April and item still not arrived. Customer service is not helpful at all and they are selling items that don’t have in stock. They keep changing the date for delivery saying the supplier changed the day, meaning they just dropship and have no stock at all. Avoid at all cost.”

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Posted 5 years ago

“I am very happy with my refurbished laptop from laptops direct. It was very prompt delivery, actually arrived earlier than expected. All round great value for money service!”

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Posted 5 years ago

“Bought printer. Ordering process straightforward. Delivery within stated timescale.”

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Posted 5 years ago

“Bought a new monitor, and was quick turnaround delivery. Good product and easy transaction”

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Posted 5 years ago

“Good service with updates”

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Posted 5 years ago

“Laptop arrived, it had been opened and re-sealed with sellotape. In the end i got refund to credit card nearly two weeks later after many calls and e-mails. Never again............”

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Posted 5 years ago

“32" iQ Q75HDR Monitor delivered quickly and is good quality. 5*”

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Posted 5 years ago

“Kit and delivery fine. Customer service non-existent; not even worthy of one star.”

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Posted 5 years ago

“Bad company and service I order Swann cctv And they booked for me to arrive on 15/4and they took money from my account after 10 day they cancel my order they said order out oft stoke why you dodgy company first you processed my order never use laptop direct and application direct again both same company”

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Posted 5 years ago

“Ordered the laptop and it arrived during the window stated and the courier observed the COVID19 procedure.This is the second item i have ordered and received in excellent condition and in the time stated”

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Posted 5 years ago

“The Laptop I ordered arrived the next day. It was well packaged. The price was the best I could find for that model. Very pleased with overall experience.”

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Posted 5 years ago

“On point delivery time with quality goods delivered despite Covid-19 situation - purchased 2 monitors for first order and then another 2 for second order a week later, all immaculate, fresh, new and in perfect condition (all 4 ordered without the quality check) with all cables and documentation. Couldn’t ask for more regarding the service tbh. It’s worth noting I paid for next day delivery and this demand was met perfectly, no dramas. Something cheeky I noticed is that just after I finished ordering the first 2 monitors, they bumped up the price for my second 2 just a little bit - must be some cheeky cookies at play there or classic supply and demand, can’t say I blame them tbh, I’d do the same lol. Worth noting for potential customers (there are ways around this if it was cookie related, have a Google...). Then again, it might have been a planned thing regardless (as I ended up ordering the 2nd 2 some time after the 1st 2 and the price remained adjusted), especially with Covid-19 lerking around, who knows. Clearly didn’t bother me. I definitely will be buying from them in the future, 100%. Loads of options at a great competitive price with plenty of stock - another bonus. They provided me with a monitor model than wasn’t really available elsewhere in the same quantities and price (regarding product and delivery). Plenty of pay options too with various delivery prices/options ranging from next day at £9.99 and 3-5days for free (I think it was free anyway). I can only hope to encounter this level of service the next time I order something - and hopefully without that cheeky price change lol.”

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Posted 5 years ago

“Easy site to navigate, ease of payment, well packaged and delivered on time.”

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Posted 5 years ago

“Rubbish company after 10 days they took money from may account and waiting to get my order,then I got call order out off stock it’s sham for labtop direct and application direct cause both same rubbish company”

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Posted 5 years ago

“All very good as usual with fast delivery”

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Posted 5 years ago

“Great service, best price online for the laptop I bought. They delivered the next day as promised. The laptop is a great product.”

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Posted 5 years ago

“Con men with no morals beware of using them”

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Posted 5 years ago

“Purchased a reconditioned Acer Chromebook, very good condition, as new, so pleased with purchase.”

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Posted 5 years ago

“Very prompt delivery and goods arrived in perfect condition.... really pleased”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews