Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraudulent company. I bought about one hundred power supplies 750 Watts EVGA Gold from Laptops Direct. 3 years have passed, seria numbers of them still unconfirmed with Laptops Direct which stops my warranty process. The EVGA manufacturer is telling me only to speak with the place of purchase if goods were not bought directly from them. Currently I have like 20 emails correspondence with whoever is responsible from Laptops Direct. Customer service is not helping me with this problem. They redirect me to main manager and tells me she should reply by the end of today which is not happening. I have asked for this serial numbers like 5 times already. Right now I am sick of this and will be starting court process against this company because they have sold me the product which does not match my purchase.”

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Posted 5 years ago

“Fast, efficient, good communication. Tried selling extra stuff I don't want but I guess you can't blame a company for that. Product is good. Extended warranty reading through it ain't all that special. But hopefully won't need that. Found the company good overall.”

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Posted 5 years ago

“Only took 2 days to arrive and well packaged”

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Posted 5 years ago

“Ordered Sunday evening, laptop arrived Monday afternoon. Brilliant service.”

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Posted 5 years ago

“Good price, great delivery!”

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Posted 5 years ago

“Good price for refurb HP and delivered on time as promised.”

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Posted 5 years ago

“They gave a very professional and prompt service. I couldn't ask for anything more from them, very impressed.”

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Posted 5 years ago

“Ordered an Asus Zenbook Flip with next working day delivery at £9.99 extra. DPD failed to deliver the next working day, Laptops Direct refunded my delivery fee straightaway with no quibble. Laptop arrived on next day, all working well, very pleased with my purchase, would recommend Laptops Direct but issues with DPD is nothing new.”

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Posted 5 years ago

“Bought an Oppo mobile phone from them. All good. Took a 4-5 working days and a DPS delivery which had to be dealt with personally (no leaving goods anywhere), but that is understandable.”

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Posted 5 years ago

“Ordered a gaming laptop for work use and paid for next day delivery nearly 3x weeks ago. The Laptop arrived the next day, all good so far. The next day the laptop wouldn't turn on so Laptops Direct organised for DPD to collect it. 3x weeks later and 4x phone calls later and i've still not got a laptop to use and i'm £950 out of pocket and every phone call i'm told they haven't even booked it onto their system to look at it yet.”

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Posted 5 years ago

“Excellent service as usual. Airpods received next day. Would definitely recommend.”

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Posted 5 years ago

“Good selection with easy to view specs smooth transaction kept updated delivered quicker than expected would use again and recommend to others”

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Posted 5 years ago

“Poor customer service. Refurbished laptop stated as grade A1 (as new) however arrived with a deep scratch on the screen lid. Could have been done during shipping as packaging was poorly done. Tried to contact Laptops Direct customer service to check condition but had no response. Laptop functions perfectly so no problem, just the buying process was unsatisfactory.”

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Posted 5 years ago

“Excellent service good price and arrived next day with regular updates”

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Posted 5 years ago

“Great price and speedy delivery”

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Posted 5 years ago

“I was a bit uneasy before placing the order for a used Pixel phone - which was considerably cheaper than any other similar options on Amazon. I'm just glad I took the risk - delivered in two days, working perfectly, looks and feels new. Thanks guys.”

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Posted 5 years ago

“As it said on the package. Super fast delivery.”

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Posted 5 years ago

“Ordered a HP laptop on 2nd January 2020. Selected free delivery expecting delivery on or before 17th January 2020. Advised by Email of sameday despatch. DPD delivered next day, 2 minutes into one hour delivery forecast. Item was in manufacturer's packing and appears to be working perfectly.”

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Posted 5 years ago

“I’m a genuine customer and really happy with my service, bought a PlayStation VR bundle for lowest price anywhere in the sale, delivered 3 days later. That’s it, I can’t complain, everything was perfect”

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Posted 5 years ago

“I was buying a 12Tb Ironwolf Pro hard drive from Laptops Direct. The salesman, I believe his name was Simon B, but we’ll call him Mr Bull-Hitter. He assured me delivery would be two days (and one of those days was the BH: New Year’s Day). It’s now been 8 days since placing the order and I still haven’t received the drive although the courier is claiming it will be delivered today. I don’t yet know if the drive will be delivered in perfect condition. Guess who won’t be getting any more of my business?”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews