Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Excellent quick service fairly priced delivered by DHL good shopping experience.”

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Posted 5 years ago

“Excellent service regular updates on delivery would recommend”

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Posted 5 years ago

“The cat phone I ordered came promptly and without hassle. Communication was good.”

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Posted 5 years ago

“Excellent service, first class. The courier expected to be between 2.30pm and 3.30pm the next day of purchase and I had my laptops in my hands at 2.30pm exactly... Very competitive price also! Our company will buy definitely more devices from Laptops Direct in near future.”

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Posted 5 years ago

“Ordered a refurb Chromebook for my wife, arrived ahead of time which was great ahead of Xmas . Looks to be on great condition, not really used fully but all seems to be in working order. Good item, good price , good service”

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Posted 5 years ago

“Delivered on time - iPhone X was as stated in grade A condition - no marks looks unused”

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Posted 5 years ago

“Good discount on rrp and arrived before advised delivery date. Good service so far.”

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Posted 5 years ago

“Monitor arrived even more quickly than promised. Faultless service. Very happy with product. Excellent value for 4K monitor.”

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Posted 5 years ago

“eally disappointed with the service here. I ordered a Khan Pro gaming headset for my 7 year old for a Christmas present on 1st December, the price seemed to be really good value and the website told me I would have the item delivered by 18th December so I thought brilliant another one off the list. As I had not received the delivery yesterday (18/12/19), I contacted LaptopsDirect to see if the delivery was imminent as I had not recieved any correspondence since I ordered and paid for the product on 1st December. I called customer services as directed by the website and received a call back around 1 hour later, the lady I spoke to told me that they didn't have any of the products left but could transfer me to sales to discuss a refund or an alternative product. I expressed my disappointment that I had not been contacted to be informed that I could not have the product and questioned why I was able to place the order and pay for the product if they did not have it in stock. I explained that with 7 days to go before Christmas I would struggle to get this product from another supplier at all and certainly would not be able to get it at the same price in time for Christmas. I was transferred to Sales where a lady just said that they didn't have the product that I ordered and she could arrange a refund, I explained that I didn't want a refund, just the product I had ordered and paid for. I was then offered an alternative headset (Turtlebeach) but I have no information on the alternative product and was just told it was the same as the one I ordered with no further information and was pushed to make a decision. I explained that this is not the one that my son was expecting or I had researched so I would not be happy with this alternative. I was then reluctantly offered another alternative although this was a more expensive Khan Pro Headset which I was told I would have to pay the difference for. I explained that with Christmas in 7 days I would not be able to pay the additional cost for the product and explained that I felt backed into a corner with such little time left before Christmas. At this point I was told by the sales representative that it was not her problem and she could see this was getting nowhere so transferred back to customer services, effectively hanging up on me. I was transferred back to customer services automated services at 15:49 where I was told that the lines were busy and I would receive a call back . I am yet to receive a call back at the time of writing this email at 10:52am on 19/12/19 and I am currently unsure what to do to ensure I have the present in time for Christmas. The price and service appeared great on line but unfortunately I believe this is another online shop that appears too good to be true because it is.”

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Posted 5 years ago

“Black Friday sales. I bought Apple EarPods series 2 with a £30 discount offer for £130. They arrived in good time and I’m very happy with the item. Thank you. 👍”

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Posted 5 years ago

“Laptop as described and arrived quickly.”

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Posted 5 years ago

“Great price, and item delivered the next day.”

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Posted 5 years ago

“I chose to buy through Laptops direct because they could supply exactly the laptop hat I wanted. Ordering was simple and my laptop was delivered in 2 days, as required.”

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Posted 5 years ago

“AVOID AT ALL COST! WORST EXPERIENCE EVER! I BOUGHT A NEW MACBOOK LATEST MODEL 2019 IT ARRIVED WITH FAULTY BATTERY/HARDWARE AND NOT FULLY FUNCTIONING KEYBOARD. I'VE BEEN CHASING LAPTOPS DIRECT FOR OVER 3 MONTHS NOW TO REPLACE MY UNIT (CAN YOU BELIEVE IT?!) AND STILL AS OF TODAY THEY HAVE NOT REPLACED IT! YOU MAY SPEND 10 POUNDS LESS FOR A UNIT BUT ITS NOT WORTH IT! DON'T TRUST THEIR CHERRY PICKED POSITIVE REVIEWS JUST DO A EXHAUSTIVE RESEARCH (WHICH I DID NOT!) AND YOU'LL SEE HOW MANY NEGATIVE REVIEWS THIS COMPANY HAS. DO YOU THINK ITS NORMAL? JUST GO WITH A LEGIT SHOP AND AVOID THIS SCAMMERS AT ALL COST! THEY'LL SELL IT TO YOU AS "BRAND NEW" AND IF ITS FAULTY YOUR PROBLEMS! WORST EXPERIENCE EVER! SCAMMERS!”

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Posted 5 years ago

“Excellent service. Super fast delivery and great value for money. Thank you very much.”

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Posted 5 years ago

“Very happy with my laptop. It arrived promptly and in immaculate condition. All seems to be working well and hopefully will continue to do so! Allowed me to purchase good spec at a reasonable price.”

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Posted 5 years ago

“The service was first class - communication throughout the process likewise. Well- packaged product received next day despite not paying for this service. Product is a gift so not tried it out yet so hopefully will be as pleased with the product as I am with ordering service.”

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Posted 5 years ago

“superb service and help when I made a mistake placing my order on line. No fuss sorted very quickly without fuss. Order delivered on time when given delivery time and date, Very nice people to deal with.”

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Posted 5 years ago

“Website was easy to navigate and the product arrived on time with updates via email and text. Very happy with the service and the product received.”

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Posted 5 years ago

“Very good price, one third reduction, and delivery within 2 days. The item, although refurbished, was spotless and has a one year warranty. I have used them before and was very happy with the service then. I would unreasonably recommend them.”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews