Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,205 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked for me, got the laptop I needed at a fair price and very quick delivery. Thanks LD Dave B”

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Posted 5 years ago

“Great service good customer support very good recommended”

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Posted 5 years ago

“Easy to order online, product arrived when they said it would, in perfect condition. I haven't had to call them etc so I cannot comment on customer service.”

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Posted 5 years ago

“Good Price and”

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Posted 5 years ago

“I bought a new monitor as WFH now. Competitive price, speedy delivery no issues at all, this is a genuine review! I would recommend and use again”

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Posted 5 years ago

“Very competitive on line prices, lots of laptops were available, not like other sites. Next day delivery, absolutely no problems Really happy with product. Well done”

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Posted 5 years ago

“Superfast delivery, competitive price. An easy purchase in a difficult time”

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Posted 5 years ago

“Just made my fourth purchase from laptops direct, my first from their website. I find them excellent, never had a problem at all. On previous purchases from their Huddersfield store I’ve found them helpful. This time, via their website, was no different. They shipped the item quickly, gave updates etc. The price I paid was the best to be found online.”

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Posted 5 years ago

“Terrible customer service. Take no responsibility for faulty product and very little help”

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Posted 5 years ago

“Great speedy service .Delivered way earlier than anticipated !!!”

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Posted 5 years ago

“Speedy delivery”

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Posted 5 years ago

“Placed an order on Saturday evening, delivered Monday lunchtime. Bought for my wife, she can do a lot of work from home, but our old laptop just couldn't cope with the amount of emails and spread sheets. After listening to her problems all day Saturday I bit the bullet and got the order in. She's been the model of productivity thus far this week.”

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Posted 5 years ago

“To start the review I want to point out to real reviews out there: reviews.io have mentioned that laptopsdirect is cherry picking the positive reviews so most of the positive feedbacks are fake. Fraudulent company. I bought about one hundred power supplies 750 Watts EVGA Gold from Laptops Direct. 3 years have passed, seria numbers of them still unconfirmed with Laptops Direct which stops my warranty process. The EVGA manufacturer is telling me only to speak with the place of purchase if goods were not bought directly from them. Currently I have like 20 emails correspondence with whoever is responsible from Laptops Direct. Customer service is not helping me with this problem. They redirect me to main manager and tells me she should reply by the end of today which is not happening. I have asked for this serial numbers like 5 times already. Right now I am sick of this and will be starting court process against this company because they have sold me the product which does not match my purchase.”

Helpful Report

Posted 5 years ago

“Fraudulent company. I bought about one hundred power supplies 750 Watts EVGA Gold from Laptops Direct. 3 years have passed, seria numbers of them still unconfirmed with Laptops Direct which stops my warranty process. The EVGA manufacturer is telling me only to speak with the place of purchase if goods were not bought directly from them. Currently I have like 20 emails correspondence with whoever is responsible from Laptops Direct. Customer service is not helping me with this problem. They redirect me to main manager and tells me she should reply by the end of today which is not happening. I have asked for this serial numbers like 5 times already. Right now I am sick of this and will be starting court process against this company because they have sold me the product which does not match my purchase.”

Helpful Report

Posted 5 years ago

“Fast, efficient, good communication. Tried selling extra stuff I don't want but I guess you can't blame a company for that. Product is good. Extended warranty reading through it ain't all that special. But hopefully won't need that. Found the company good overall.”

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Posted 5 years ago

“Only took 2 days to arrive and well packaged”

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Posted 5 years ago

“Ordered Sunday evening, laptop arrived Monday afternoon. Brilliant service.”

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Posted 5 years ago

“Good price, great delivery!”

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Posted 5 years ago

“Good price for refurb HP and delivered on time as promised.”

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Posted 5 years ago

“They gave a very professional and prompt service. I couldn't ask for anything more from them, very impressed.”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,205 reviews