Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,206 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lamp is fantastic and delivery was very quick good service all round”

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Posted 8 years ago

“All good, prompt delivery.”

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Posted 8 years ago

“It's ok I didn't realise it was a chrome book I needed more but works fine”

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Posted 8 years ago

“Delivered the right thing on time, and had it in stock in the first place of course !”

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Posted 8 years ago

“Nice quick delivery, even with standard delivery.”

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Posted 8 years ago

“Good selection of products at great prices”

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Posted 8 years ago

“Order delivered promptly and as expected.”

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Posted 8 years ago

“I was very happy with the recent purchase and would us the order and pick up from store again.”

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Posted 8 years ago

“Great service as usual - kept well informed of progress and delivery of order”

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Posted 8 years ago

“Very poor delivery service”

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Posted 8 years ago

“Ordered early afternoon and delivered to Northern Ireland the next day. Excellent service.”

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Posted 8 years ago

“quick price reduced”

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Posted 8 years ago

“I found Ryan on the sales team extremely helpful and knowledgeable, there was nothing that was too much trouble. I felt confident buying through Laptops Direct.”

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Posted 8 years ago

“Great product and a very fast and efficient delivery Thank you”

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Posted 8 years ago

“Excellent customer service, will definitely recommend them to my friends”

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Posted 8 years ago

“It arrived on time and "ready to rock"”

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Posted 8 years ago

“Purchased a new Samsung S7 phone, for a good price. Item was received promptly by courier and was well-packaged. Works perfectly. Many thanks”

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Posted 8 years ago

“Excellent advice and delivery service. Good product too”

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Posted 8 years ago

“The goods were delivered in good time, at a good price, and work well. Excellent service as usual.”

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Posted 8 years ago

“Absolutely Useless - Customer Services????? "We "prefer" emessage" - Translation - "We dpn't want to talk to you or answer the phones". This is the SECOND Order with these people that have gone wrong, BOTH times it was down to "misselling" the operating software of the PC we purchased. You can't talk to ANYONE as they do NOT answer the phones EVER BUT they're REALLY quick to put your contact details onto their "spam email" lists depsite opting out of ALL marketing emails. I am SURE they have this premium rate number that is answered (just goes through to automated holding messages) just to charge you 10ppm to create extra revenue OR they have THAT many complaints they do not have enough lines or employees to answer it. Oh, and you do get telephone calls & emails BUT from a SALES department asking if you want anything else!!!!!!!!! This the VERY LAST TIME we'll be using this useless excuse of a company, we are awwiting some sort of response about our returns being repaid back to us, not that optimistic in all honesty based upon experience of this company. PLEASE potential buyers GO ELSEWHERE you won't be disappointed, do not waste your money”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,206 reviews