Laptops Direct Reviews

4.3 Rating 2,225 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Bought a laptop from these people in April, paid full. Laptop delivered faulty, had it returned and another delivered seven days later. Also faulty, confirmed by manufacturer. Laptop direct suggested that the manufacturer was wrong, sent back second laptop only to be told that the tech process takes fourteen days. Three weeks and no laptop. False advertising as they are selling faulty units at premium price. Request refund and now awaiting their excuses on why they will refuse to pay. DO NOT TRUST THIS COMPANY!!!”

Helpful Report

Posted 9 years ago

“Ordered cctv on Thursday arrived Monday no problem”

Helpful Report

Posted 9 years ago

“Ordered a camera from laptopsdirect on the 2nd of April, should have been delivered on the 25th of April (quite a long time, huh?). On the 22nd of April I received an email from them telling me they no longer have that particular camera in stock and they would call me to arrange a refund or choose an alternative product. I waited 3 days, they never called me, I called them to request a refund (13p/min), the lady over the phone was extremely bored, not too helpful. I got the refund in 7 days, on their website it says 3-5 days. I wouldn't recommend this company to anyone.”

Helpful Report

Posted 9 years ago

“I ordered a Laptop from laptopsdirect.co.uk and it was fine, now 2 months later I have ordered another one, over the phone. There was some issues with their web page as it was not displaying correct information. Such as the HDD showing as 1GB rather than 1TB. In all the conversation and order process took 9 minutes, going through all the information and finally getting my card details over. I received my Laptop the next day, however the following day I find another laptop, the same as the one ordered 2 months previous. When asked, the order went through 3-4 minutes before the phone order was made. This is obviously a mistake on their behalf, I would not order whilst in the midst of giving my card details over to them or even asking about a specific product staring at the webpage asking why is there informational mistakes on the page which he informed me was purely clerical and put me straight with its specifications. Laptops Direct have refused to help me at all and have now stopped contacting me regarding this issue. I feel this company has let me down dramatically and I can not trust them anymore. I will never use this company or its partners again.”

Helpful Report

Posted 9 years ago

“The laptop was delivered with numerous faults-the charger was faulty, the @ key typed " and vice versa, the headphone connection didn't work amongst other things. The customer services have refused to do anything, saying they can't check the other faults due to the charger being faulty-and that I broke it! I would not recommend anyone buys anything from this company. Bunch of crooks. The laptop is clearly a very poor refurbished one, not the brand new one I paid for. I will be taking further action against them.”

Helpful Report

Posted 9 years ago

“This is the first time ive used Acerdirect, not only did they sell me a faulty laptop they tried to charge me after i opened it and it did not operate correctly from the box!! When i asked for a refund which was within the 30 days they said i could not return it! I had to then go to the citizens advice who told me they were legally breaking the law and under the consumer legislation act 2015 they had to provide me with a full refund! Agents were unhelpful and defensive from the start! DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 10 years ago

“I want my bloody money back crap company who made me wait after delivering a damaged machine 3 weeks and the actual computer is now full of viruses and works at the speed of a 1985 computer I feel totally and utterly ripped off”

Helpful Report

Posted 10 years ago

“DO NOT USE THIS COMPANY. Once I had placed my order I rang customer services to find out the deleivery day and was told their courier service would call me. THEY DIDNT. They tried to deliver twice in one day without attempting to call the numbers I supplied them with for contact. So I resheduled online for the following day and took TIME OFF WORK. I waited all day and NOTHING. I rescheduled and took ANOTHER DAY OFF WORK and that following morning I called customer services who ASSURED ME the laptop would arrive that day. I rang back around lunch time and was ASSURED A SECOND TIME the laptop was 'out on the road' and 'just around the corner'. It DIDN'T turn up for the SECOND DAY OFF WORK. STILL NO CALLS OF EXPLAINATION from the customer service team so I rang again that morning and made them reshedule, TAKING A THIRD DAY OFF WORK I rang customer services again and was ASSURED. funnily enough I didn't believe them but the laptops arrived that day. I posted my COMPLAINT to them via email and recieved a VOICEMAIL while at work from their complaints department saying them would call back, a week later I called them because they HADN'T called me. I was told that all the complaints supervisors where 'in a meeting' and I would be called back the following day. THEY DIDN'T. I called them the day after and asked to talk to the head of complaints. The woman SPOKE OVER ME, WOULDN'T LISTEN and HUNG UP ON ME. They think that refunding my the £5.00 I paid for postage and packaging is good enough to cover 3 DAYS OFF WORK, A HUGE PHONE BILL and FOUR STRESSFUL DAYS!!!! DO NOT USE LAPTOPS DIRECT!”

Helpful Report

Posted 10 years ago

“I tried to return a laptop having read "no quibble returns" only to find the no quibble was going to cost me 10% plus up to £20 postage as I had ordered it under a company name and they would have to open it to make sure it was OK even though it was still sealed!!! No quibble taking it back but be prepared to get stung!! poor service and definately won't use again!!”

Helpful Report

Posted 10 years ago

“Laptop faulty. Returned same day. After 3 phone calls, was finally advised that I would have a replacement within a week. 6 days later and they have only just received the laptop via their own couriers. Now been told it will take another 5 working days just for them to inspect it before they even consider delivering a new one. Been trying to get through on phone all day but no reply. Avoid at all costs. Absolute charlatans.”

Helpful Report

Posted 10 years ago

“Waited all day for 'Named Day' delivery of Laptop - didn't happen! This morning, according to DX carriers, delivery supposed to have happened at Midnight yesterday!!!! What a scam. AVOID.”

Helpful Report

Posted 10 years ago

“****WARNING! STAY AWAY!*** READ HERE TO FIND OUT WHY Naturally the sales process is great and the prices are good too. However if you ever wanted to return an item, don't expect it to happen smoothly or expect a full refund. I ordered a laptop 3 months ago and was messed around by the rubbish "DX Courier" 5 times. After several requests and weeks later it was finally being cancelled. I asked for a full refund and raised a paypal dispute. Several weeks later still no refund and I contacted LD and they said because I had a paypal dispute, they cannot process the refund. I had asked can they assure me I get the full refund including postage and fee's and they said yes I would. Stupidly I cancelled my paypal dispute which was going to be settled in my favour had I waited 2 more weeks. A week later I received a PARTIAL refund. When I questions them they said it was for the postage and paypal fee's. Remember I was confirmed a FULL REFUND twice so I made a complaint for the small amount owing of £7.88. Several phone calls and after long waiting to connect to the 01481 number I got told by Tari that she will process it now... which never happened. I called a week later and spoke to Jess and she said that the payments where made but can not go through because I had previously raised a dispute. This is also a lie because I asked for a paypal transaction code which she could not provide and I spoke to paypal and they also said that is not possible because no blocks where held against them and the dispute was closed over a month ago. So 3 months on and phone calls in the excess of over £20 later and despite being told I'll be called back several times. Still nothing. After searching other reviews I had found plenty of similar cases. Hidden 10% restock fee's and partial refunds. My advice is if you where to buy from them, use Paypal. And if anything was to go wrong, raise a dispute and wait it out. Do not cancel it even if they ask you too unlike I did. If I had waited just 2 more weeks, I would have won in my favour because under the 2014 Consumer Contracts Regulations, they had to refund the postage and fee's. If you too have experienced a similar experience like mind with Laptopsdirect, I can only suggest you report them to trading standards & financial ombudsman like I have.”

Helpful Report

Posted 10 years ago

“I have previously bought two laptops from Laptops Direct and both times I was very happy. Recently, I bought a Zoostorm Desktop computer which so far has worked well. However, the experience of the very late delivery, complete lack of knowledge or help from the customer service department, being overcharged for delivery without explanation and missing items from the box mean that I will never be using the company again. The prices are cheap and I guess if you have no problems with the product or delivery then you shouldn't have to use the customer services, beware if anything goes wrong! I was initially told that the product would be delivered in 5 working days due to it being sent direct from the manufacturer, despite it being 5 days I was charged, without my knowledge, for next-day delivery. All attempts to get this refunded have been ignored. The deliver day came and went, so on day 6 I left a message on their online messaging system asking for an update. 36 hours later I was told that there was a delay, no explanation or apology but that someone would phone me back. With no contact, 2 days later, again, I left a message online asking for an update to be told that they were looking into the problem and that again someone would be in touch, again no one got in touch. Finally I rang, politely asked for an update to be told that there was no stock and there was no indication of when there would be - great communication, thank you. The lady was then quite rude and demanded that I had to decide there and then whether to cancel the order or choose something else. I finally got her to arrange for one of the sales team to phone me that evening to go through some options, which of course they didn't. So despite there being no stock, the computer turned up the next day, but with the mouse missing from the box. I again left a message about the missing item and a refund for the 'next-day' delivery but have never heard anything back. Very disappointed.”

Helpful Report

Posted 10 years ago

“Re: Laptops Direct. Part of my order was for a copy of Microsoft Office. I am continually assured that the down- load has been sent to my e-mail address and that it has been activated. Firstly, I receive so few e-mails that I am unlikely to have missed it and secondly I have no idea how to activate it anyway. I was buying it as a Christmas present for someone who has far more expertise in using computers than me. Clearly somebody who is attached to this organisation is operating a very effective scam and lining their own pockets. After my experience of non- existent customer service I would advise any prospective purchasers to go elsewhere. Never in my 69 years have I had (lack of) dealings with such a shoddy organisation”

Helpful Report

Posted 10 years ago

“The worst experience I've ever had with an online purchase and I never even completed the order. There is no information on the website about the payments they accept, they will charge any card you give them, wait a few days and then tell you it's not an acceptable form of payment. They have no problem taking the money, but they won't process your order and make little to no effort to contact you. After requesting it be cancelled 3 times I have still yet to receive my money back. They claim 48 hours but it has been a week and still nothing. Customer service via message and phone is useless, pasted in responses and no actual information ever given. When you're waiting for 1,500€ to be refunded you expect some kind of haste or communication, you'll get neither. The fact that the funds were taken from a card they couldn't accept in the first place is suspicious. The fact they have yet to refund them after a week is even worse. Would never recommend or use this site for anything. Avoid at all costs!!!”

Helpful Report

Posted 10 years ago

“This company only rips people off DO NOT USE THEM. They sent us the wrong model and a damaged laptop and won't let us return it. Please check the web on this company before you purchase anything they will screw you over.”

Helpful Report

Posted 10 years ago

“Apologies for the longer explanation, but I had a multitude of experiences in the past 4 days with their customer support, and I found that there rare cases of good employees in that company, and some who have been terrible. Overall, I would not recommend this company to anyone, despite their good offers. I received my product on time, to discover that two of its keys on the keyboard were sticking when pressed. I attempted to resolve the issue by checking that it was not due to dirt, and it was evident that the plastic mechanism that holds the key, was not the best fit, causing it to jam when pressed. I reported the problem an hour after this issue on the same day of receipt, and was contacted by customer services next morning with an issued returns label. I managed to ship it back the same day. This part of the process was well managed on their part. Upon receipt of my the laptop with two faulty/jammed keys (next working day after return-shipment), the customer service team requested for my personal login details via their emessage service. I explained that they do not need this information to address the issue I reported (and ackowledged that they are free to wipe the brand new laptop and reset it to factory settings to login themselves if it was necessary), but they insisited on getting my personal login details (and threatened to return the faulty product to me if I did not provide them). 24 hours went by, and nobody contacted me any further. I had to call them on the 0800 number (costing over £10) during which I had to call them several times: first two times the customer service team (Sophie, 21/10/2015, 16:30) disconnected when I asked for the policy where it says the returns team will need my personal password to test for un-related faults. The first call also included me asking to be put through to a manager to speak about the issue, which was not handled, and I never got that opportunity. Finally, I got through to explain the same issue again on a 3rd call, after which Ashley, was excellent at contacting the tech support, and confirming that they do not need the password, and they will have no issues testing the brand new laptop for any faults I actually reported. Furthermore, Ashley confirmed that there is no policy in place that says that customers returning faulty products must provide personal login information. This did not come to me as a surprise, coming from an engineering background, and was glad someone gave me a glimmer of hope in their customer service team. I am sad to say that despite that the last customer support team member (and the person providing the returns postage label) were highly efficient and useful, I would never order any products from LaptopsDirect (or recommend it) due to the expense of having to call them on the 0800 number (although minor compared to the price of the high-spec laptop) and time I have wasted dealing with an issue that should have been resolved much faster. I am aware that the emessage service would have enabled me to contact them for free, but I had to resolve to calling, as most of the encounters with the customer service team seemed inefficient and stuck in repeated circle of the team asking for something that is not part of their policy, and being rude about it. I hope the customer support members who were helpful to this order are rewarded (mentioned above and probably on your records) and Sophie to be investigated as to why it is appropriate to hang up and insist on customers providing personal login details when this is not mentioned on any returns policy page of LaptopsDirect. This is very different to my experience with companies like Dell, who despite charging a whopping £360 for 4 year next day at home support, has addressed every issue I have had immediately, without problems. I shall be communicating this incident further to Trading Standards if my purchased laptop is not supplied in a full working condition with reimbursement for the excessive amount of trouble I had to go through to get my product, including an extension on the warranty which has been wasted now for at least 1 week since I never got a working product in the first place.”

Helpful Report

Posted 10 years ago

“Rubbish company, bought a laptop which i wanted to return but they said they dont accept returns for unwanted items, this was on day 1!! terrible customer service”

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Posted 10 years ago

“Service is an absolute joke! Wouldn't use them again. Still waiting on mylaptop.”

Helpful Report

Posted 10 years ago

“You can definitely find cheaper things online but after this experience I certainly won't risk buying expensive items online! And ESP not from laptops direct.co.uk My husband bought me a laptop as a surprise gift for a special occassion, the timing was unfortunate as we were in the process of moving. We didn't have internet access for the first 8-9 days. When we were finally connected I used the laptop for 2 days and lo behold, I started getting bothered by pop ups and ads. For a laptop that claims it has in built anti virus, I expected more, ESP since all I did for the 2 days was watch a bit of GBBO on iplayer, check emails and do my MSc work! Very dissatisfied we sent an emessage requesting a return. This was rejected the next day, we were told there was a 7 day cooking period for returns. 7 days? Are you kidding? 7 days is not a standard 'cooling period' and whilst it may be somewhere in the terms and conditions it should be highlighted clearly on the receipt! Anyway, so I rang customer services and explained the situation again- I was interrupted and bluntly she said 'madam we cannot offer a refund you are outside the cooling period'. I asked if they could offer some leniency given our misfortunate timing with the move etc but no sympathy just a cold 'no', it says 7 days in the T&Cs it's all there madam.. Well thank you for screwing me over laptopsdirect. At least have the decency to put that you have an unreasonable 7 day policy for returns in the receipt/invoice for people.U”

Helpful Report

Posted 10 years ago

Laptops Direct is rated 4.3 based on 2,225 reviews