Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,225 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read the T&C´s on cashback - they´re designed to avoid paying. I spotted the ´sent in too early trip-wire ´ and because I was away on day 12-18 got someone else to send in after the 14 day minimum delay - but on day 13 got an email saying thankyou for the cashback form! Now they are refusing to pay me. May have lost the proof of posting form so could be stuffed. Feels like they have an automated avoidance system in place? Barty Bear - Unbeatable.co.uk”

Helpful Report

Posted 14 years ago

“We bought an "A1 condition" refurbished Acer aspire all in one computer from Laptops Direct in November 2010. The first was faulty and had to be sent back after a lot of negotiation. The second was clearly not A1 with lots of bits missing. The third does not have a working CD / DVD drive. We are now into April with no resolution. We are now dealing through Trading Standards. Unbeatable.co.uk By J. Dovell - 3/4/2011”

Helpful Report

Posted 14 years ago

“PLEASE PLEASE dont make the same mistake as me and use this company, I purchased a Samgsung notebook from them which arrived on time, However the unit was not what I had hoped for so I decided to send it back, It was slow and only came with windows 7 starter which they dont tell you of course! It took them a week+ to arrange the returns number and I had to chase them a number of times as you only have seven days to return an item as part of their promise. HERE IS WHERE IT GOT REALLY BAD, I recieved e-message from them saying the return had been authurised and a refund will be credited to my card, good? NO. it was NEARLY £150 LESS than I had paid. apparently they had recieved it back damaged and charged me 20% restocking and an £11.00 handling charge. I disputed this and asked for photos of the damage which they have still failed to produce,The damage they tell me is to minor small to show up on the pictures..what a surprise, They kept telling me that its within the terms and conditions that these charges would apply, and asked me if I had taken photos to prove the unit was in perfect condition when I sent it back, what a joke! I asked if the T&C´s told you to take photos for these situations guess what? the phone went silent. I even asked them to send the unit back to me so I could sell it and get my money back. Guess what they wont because it had been restocked. I am going to warn as any people about this company as I can, There are plenty of other suppliers out there that deserve the business, DONT USE LAPTOPS DIRECT they are an absolute disgrace. Managing directors email address nickateasycom.co.uk and a link to a You tube video to show you what he is like, youtube.com/watch?v=vHFsJqIFyWg I hope you are reading this before you have used them and avoided the mistake that I and others have made by usinh them. Originally Written On Unbeatable.co.uk By Neil - 2/5/2010”

Helpful Report

Posted 14 years ago

“Credit where it´s due - I do write in to commend good performance, and rarely to criticise bad (unlike what the rare positive commenters below have suggested with this company) Laptops Direct is one of the worst Internet companies I have had the dipleasure of dealing with. Some telephone staff told blatant lies and some were aggressive. The laptop I wanted was advertised as available with delivery within three days so I placed an order. (I checked for reviews on the product, but never thought to check the company) I was then presented with a range of extra payments including £40 for a pre-delivery inspection. Don´t they check what they are selling? All extras are by default turned on so you have to pay close attention to what you are buying otherwise you may end up with the lot. The laptop did not turn up when it should have so I eventually got through on the telephone; the emails ware never answered depite the promise of a quick response. The first girl I spoke to was less than interested but promised delevery the next day. I asked for confirmation of that and received it. The laptop did not turn up. The next time I called, three days later I nearly had my head bitten off for asking when the laptop would arrive. This kind of treatment went on for the first two weeks when I had written off all chance of receiving the laptop and was thinking the whole LaptopsDirect site must be a scam. Eventually I got through to the only reasonable person I ever spoke to at the company; he said they had never had a delevery of that item (despite advertising it as "In Stock")and went on to say he was not sure when it would arrive. I had by this time read previous reviews and new it could be months before I receved my money back so I decide to stick with it. Eventually the item arrived mid December when I ordered it early October for my wife´s birthday. It would have been nice if I had been told the truth. Mick J - Unbeatable.co.uk”

Helpful Report

Posted 14 years ago

“They failed to repair a faulty netbook (it crashed when running for long periods - ie fault was intermittent). They ignored all my messages detailing the fault and just returned the product to me with no dialogue. Then I made numerous requests for them to contact me about this, they promised day after day that someone called "chris" was going to call me "soon", he never did. I the end I returned it to them twice, the second time with a detailed printout ......errors. They said they woudl contact me one they had teh laptop, they never did. There online messaging system was a waste of time, just empty promises that were never fulfilled. I very frustrating experience and a waste of a huge amount of time. I ended up making a claim against them ... Written By Tom Phillips - Unbeatable.co.uk”

Helpful Report

Posted 14 years ago

Laptops Direct is rated 4.3 based on 2,225 reviews