Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,263 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Don't be fooled by the moderate prices and helpful sales team. The new product sent to me was faulty. The so-called customer service team refused to refund and despite a week's worth of promises, have still not replaced or refunded the machine. Nearly £1000 worth of Asus ZenBook and I am both out of pocket and unable to work since I ordered the machine over 20 days ago! STEER CLEAR OF THESE COWBOYS.”

Helpful Report

Posted 11 years ago

“Terrible Service.”

Helpful Report

Posted 11 years ago

“I would not use this company again. I bought a refurbished A1 grade Toshiba from them which arrived with 5 viruses! Incredibly slow on start up, I ran the pre-installed McAffey virus software which detected nothing! Then ran Panda free version anti-virus which removed 5 viruses plus malware!! Still problems so bought a Registry Cleaner and ran that. It found over 134 faults to fix. Uninstalled McAffey (rubbish!) and machine ran better. Not impressed that I was sent a machine that had clearly not been cleaned prior to re-sell, and forced me to spend on software to fix it, not to say a wasted weekend getting it into decent operating condition.”

Helpful Report

Posted 11 years ago

“DO NOT USE: I ordered an £1,800 Dell laptop from these people on the 8th June for delivery on the 1st July. On the 30th July (one day before delivery was due) they emailed to say that they could not supply me with this laptop and my order had been cancelled (after having my money for almost a month). As nobody called me I had no choice but to contact them on their 0870 (13p per minute number) to find out what was going on. After various discussions it appeared that they could supply me with the very same laptop and spec but with a slightly different graphics card so we started again and they kept the money. After many emails and much waiting the laptop had an attempted delivery from DPD to whom I contacted to arrange redelivery. Having sat at home all day on Wednesday 5th August it did not arrive, despite checking with DPD and Laptops Direct. It was then supposed to be delivered on Friday the 7th August (yes two months from when I placed the initial order) and this was confirmed by email from Laptops Direct. I sat there all day again, loosing another day’s work, and once again it did not arrive. Many emails and calls later have lead to being told that the laptop was returned to Dell (not delivered to me) and now they could not send it out again even though it was Laptop Directs error. They now say they cannot supply me with the laptop that has been specifically spec’d for me and have decided to refund the money. PLEASE DO NOT WASTE YOUR TIME OR MONEY ON THESE PEOPLE AS THEY APPEAR TO BE FRAUDULENTLY FUNDING THEIR BUSINESS ON CLIENTS MONIES WITHOUT SUPPLYING ANY GOODS. WORST COMPANY AND ATTITUDE I HAVE EVER COME ACROSS.”

Helpful Report

Posted 11 years ago

“Worst company ever! I bought a refurbished laptop in January and 6 months later the screen just suddenly wouldn't switch on. I sent in a letter of complaint and guess what no reply. Absolutely awful just be safe and buy from PC world or currys.”

Helpful Report

Posted 11 years ago

“I don't know what all the complaints are for, I bought and was very cheap with quick delivery.”

Helpful Report

Posted 11 years ago

“DO NOT USE- BEWARE- SELLING FAULTY GOODS AND WONT REFUND! TERRIBLE COMPANY AND SERVICE - COULD NOT GET THROUGH ON NUMEROUS ATTEMPTS - ON HOLD 20 MINS A TIME AND STILL NO ONE ANSWERED AND AT 10P A MINUTE TO SORT OUT A FAULTY LAPTOP THAT HAS ALREADY BEEN REPAIRED TWICE IS NOT WHAT ANY CUSTOMER WANTS. REQUESTED A REFUND AND THIS WAS CATEGORICALLY REFUSED. DO NOT BUY FROM THEM - THE MOST AGGREVATION FROM ANY COMPANY I HAVE EVER EXPERIENCED!!!”

Helpful Report

Posted 11 years ago

“Spent over £20,000 worth of clients money with LD in less than 6 months. One was delivered to the wrong address, an innocent mistake, but instead of them sorting it, I was told I would have to wait until they retrieved the lost one as though it was my fault! They tried to deliver it a week later, open and used...Had to wait another 10 days for the order cancellation and refund. Also, two of the last laptops I bought at the same time died within days of each other - HP accepted it and provided DOA forms. Trying to get this processed by LD was like pulling teeth - ages spent on the phone waiting for it to be answered, being sent the wrong forms, dead web links...Two very unhappy customers awaiting replacements for laptops they'd used for only a week. the irony was, when I went back to my old supplier they were cheaper! Don't be fooled by the stock 'em high, sell them cheap marketing - they also have the cheek to charge a credit card surcharge on every purchase! Will never use again.”

Helpful Report

Posted 11 years ago

“Surprisingly poor service. Item not in stock after paying. Multiple day delay for information. Offered same specification product at massively inflated price. Could understand why this was not acceptable. Would not use ever again.”

Helpful Report

Posted 11 years ago

“Do not use this company. Recieved item which doesn't work. Quite common looking at other reviews. Want to charge me £20 to look at it if I arrange with manufacturer. And even then they might not refund . so £20 on top of £115 already paid. Then a further £49 to return it to me. After several emails they are now ignoring me. DO NOT CHANCE USING THIS COMPANY. I HAVE LOST OVER £100 FOR A USELESS ITEM . TRADING STANDARDS ARE BEING INFORMED OF THEM AS IT SEEMS COMMON PRACTICE FOR THEM TO DO THIS”

Helpful Report

Posted 11 years ago

“Ordered a refurbished A1 laptop. It was faulty. Returned it and received replacement. It too was faulty. Then had a protracted battle to get a decent replacement. Promised delivery on Fri 5th June . Now Tues 9th and might just get one by Thurs. Even with emails to the CEO (which he did not even bother to answer) they tried to give me an upgraded model BUT I had to pay in £100. Terrible service, no clue about Customer Care. Waiting now for 3rd replacement......watch this space.”

Helpful Report

Posted 11 years ago

“Appalling customer service, they make it extremely difficult to contact them and do not seem to respect the Sales of Good Act. will never use again. Would not recommend.”

Helpful Report

Posted 11 years ago

“If you're a business user, don't touch Laptopsdirect.co.uk with a barge pole. I placed my order for 8GB of RAM for my MacBook Pro and immediately realised I'd made a mistake upon receipt of the goods.. rather than two 4GB sticks, I'd accidentally ordered 1 8GB stick.. an innocent error... But upon calling their 10p a minute 'customer service' helpline (which, in itself should be done for trades descriptions), I was told with complete disinterest that they would not accept the return or exchange of my incorrect order as I was a business... They couldn't care less about retaining a happy, satisfied customer.. nope.. they had my money - and a little extra for calling their premium rate phone line and that was good enough for them. So now, as a sole trader who works extremely hard for his money, I'm left with a useless stick of expensive Ram memory that I'll have to try and peddle myself on Ebay. Companies who operate like this do not deserve your trade.. go elsewhere. FOLLOW-UP - TWO WEEKS LATER (Feb 17th) So, after posting this review, and later seeing further negative reviews had appeared online, I noted I had not received the stock reply here from 'Liam' as others had, however, I had received the same reply from him via my message to LaptopsDirect on their Facebook page... I had replied there and been ignored until I messaged again today asking if it was lip service or if they actually escalated these matters... Well, to my surprise, I have just received a phone call from a slightly nervous sounding gentlemen with regard to my order.. who initially asked me if it was still sealed in it's packaging, which I explained it was.. completely unopened and untouched, resalable quite easily... Then I got the story of how it was now discontinued by them and how they had purchased it directly from their supplier and how they themselves would not be able to get a credit note for it.. and how they didn't want their business (which boasts over 1,000,000 customers on their website) wouldn't want to be out of pocket just as I - a sole trader - wouldn't wish to be out of pocket. I suppose I should show some sympathy for a company with so many customers (about 10% of whom also experience lousy service going by the statistics on this page) and who would rather leave me out of pocket and more than a little disenfranchised than possibly risk maintaining a happy customer, who spends a fair amount of money on hardware each year... Good move there LTD! I'm not entirely sure what the point of their phone call was to me today.. if it was to rub salt in the wound, it was successful. I am no longer disgruntled, I am now outright fuming. So, I repeat.. and shall continue to repeat on each and every review website I can find online; DO NOT SHOP WITH LAPTOPS DIRECT AS A BUSINESS CUSTOMER.”

Helpful Report

Posted 11 years ago

“awful company, here is my letter to them also sent to trading standards : Ordered laptop on 14th Jan 2015 Received on 15th Jan 2015 Sold as Grade A1 “A1 - Excellent, As New Condition A1 Grade Laptops are often simply unwanted returns and the only signs of use are the broken seal on the box. All graded laptops have been fully tested by one of our qualified engineers and restored to factory settings. They come with all boxed accessories and manuals” List of problems as follows: Not original box with just a broken seal Damages: gouge out of inside surface below the screen please see attached photo. Not “as new condition” as stated also “only signs of use are the broken seal on the box” not true. Missing items and accessories: Asus Leather pouch for unit body Original box Styles pen for touch screen Small pouch for Ethernet connection cable Video out to VGA cable All paper work documents and manuals (I know there is an emanual on the desktop but there is still several documents missing) Plug UK attachment missing (kettle plug supplied instead) please see attached pictures Not only does this particular laptop meet your Grade A1 standards, it no where near your grade A2”

Helpful Report

Posted 11 years ago

“Keep well away. The poorest customer service. Bought a faulty product. It took 10 days of pointless calls and emessages to sort a return and won't refund me. Bought a 500 laptop and apparently I should of "spent more on a better one". Big mistake!”

Helpful Report

Posted 11 years ago

“Do not every buy from these assholes. Delayed, not new, rude. Nobody cares if there is a problem.”

Helpful Report

Posted 11 years ago

“AVOID THIS COMPANY AT ANY COST!! THEIR CUSTOMER SERVICE IS UTTERLY USELESS AND ABSOLUTELY DO NOT CARE!!! AVOID THEM!!!! I purchased an item from them and made a genuine mistake (well actually 2 now). I was told since I paid for the item with Business Card we are not covered by Distance Seller Regulations and cannot return the item!! Absolute Rubbish!!! I have reported this company to Trading Standards and will be seeking legal advice!! AVOID THEM IF YOU CAN!!”

Helpful Report

Posted 12 years ago

“Ordered a brand new Blackberry Playbook. Paid for brand new Playbook. They then e-mailed a few days later to say that their website was wrong! They offered a refurbished unit or a refund. Absolutely shocking behaviour. Called their number. Even less helpful. Will never use this company as they don't seem to honour what they advertise.”

Helpful Report

Posted 13 years ago

“Read the T&C´s on cashback - they´re designed to avoid paying. I spotted the ´sent in too early trip-wire ´ and because I was away on day 12-18 got someone else to send in after the 14 day minimum delay - but on day 13 got an email saying thankyou for the cashback form! Now they are refusing to pay me. May have lost the proof of posting form so could be stuffed. Feels like they have an automated avoidance system in place? Barty Bear - Unbeatable.co.uk”

Helpful Report

Posted 14 years ago

“We bought an "A1 condition" refurbished Acer aspire all in one computer from Laptops Direct in November 2010. The first was faulty and had to be sent back after a lot of negotiation. The second was clearly not A1 with lots of bits missing. The third does not have a working CD / DVD drive. We are now into April with no resolution. We are now dealing through Trading Standards. Unbeatable.co.uk By J. Dovell - 3/4/2011”

Helpful Report

Posted 14 years ago

Laptops Direct is rated 4.3 based on 2,263 reviews