Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Ordered from these guys on a friend's recommendation as he had a good experience. I paid extra for express delivery (1-2 days) to Dublin. Two days have passed and no word. Called them up and I was given excuses about couriers not delivering here and then they proceed to tell me they haven't even got the items in stock and they are waiting for them to be delivered to them in the UK before they can even send them to me. So I questioned about what the f**k was the point in me paying the express delivery and was told "it's an estimate" and they don't guarantee it. I won't be using their service again.”

Helpful Report

Posted 8 years ago

“Poor customer service refused to give me a refund even though I only had the laptop for 1 day”

Helpful Report

Posted 8 years ago

“AVOID! They employ chronic liars and try to weasel their way out of a contract. I bought 13 graphics cards that went up in price the day after and was also a large order... Was told the items would be here by the 23rd of Aug. No graphics cards were received by the evening on the 24th so I left them a message and the response was their customer support acting dumb... Called up to complain and was told a manager would call back - eventually they did and promised a discount plus all the cards. I must have phoned up nearly every day for about a week and a half to be constantly told they would "get back to me," and I was also told that the product price had increased and they attempted to change the order to a different product which was cheaper than the now more expensive product I ordered. I refused and they offered a refund, I said no. I told them that they sold me those cards and they must honour the contract. Eventually was told they had a new supplier who could provide all 13... Was called back later to be told they can only get 10... Called back the following day to ensure that they were actually coming and the woman told me they hadn't been shipped and the supplier ran out... Eventually I get a note through the door saying a parcel is awaiting me from Overclockers UK (obviously who they had to buy these with), so I collected the 10 graphics cards finally about 2 weeks later. They are LIARS, cheats, they try to get you to pay more if the price goes up (you don't need to, that's their problem), tried to get me to cancel, and were also terrible customer service. Avoid like the PLAGUE.”

Helpful Report

Posted 8 years ago

“Stay Away from these people. Most disgusted company I have ever dealt with. Spent £530.00 on brand new HP laptop. Received a used laptop without a CD rom. Wanted to return this and get my money back or to get another laptop. They did not allow me to do none of this as I was ordered this under my company name. Apparently laptop-direct do not accept anything which sold to a businesses. Now I am in a process of taking this to a court.”

Helpful Report

Posted 8 years ago

“Absolutely disgusted with your company's 'business' doings. Purchased this for roughly £225: Gigabyte WindForce GeForce GTX 1060 6GB GDDR5 OC Graphics Card Received a phone call this morning that Laptops Direct was 'unable' to fulfil my order, due to 'suppliers' letting you down. What a disgrace, and you're now putting this back up in stock as £299.97. Well done, Laptops Direct. Well done.”

Helpful Report

Posted 8 years ago

“Ordered a A1 Refurbished desktop for 90% of the original price. I have received used pre-owned with a low quality and different keyboard and mouse which were not in working condition. Customer Service is really bad. they are not easily reachable, not apologetic, and it took over 3 weeks for them to initiate the refund, I am still waiting for funds to come back.”

Helpful Report

Posted 8 years ago

“Always low prices on pretty much everything, the service is good and if there is a mistake they accept the responsibility unlike so many other retailers”

Helpful Report

Posted 8 years ago

“badddddd ddd d ddad”

Helpful Report

Posted 8 years ago

“Lied from the very start. They stated that the item was in their stock and took payment in full including an extra 10.00 for tracked next day delivery. They sent three emails, received, processing and dispatched (you can't cancel after dispatch) within 1 hour. They then informed me that they couldn't provide tracking as it was coming direct from one of their suppliers (so the item was not in their stock as advertised). Of course the item did not arrive the next day, so a day of work wasted waiting in. I complained only to be told that it was now definitely on its way and would be with me the next day. You guessed it, of course it didn't arrive. I again complained saying I was very suspicious of the whole process only to be told they could not supply the item but would arrange an alternative. Not good enough. So not believing a word they now said I raised a dispute with Paypal who put the payment on hold. There was then a flurry of emails saying that they would cancel the order within 24 hrs and that they would then process a refund at their convenience. However Paypal state that you must not close a dispute until the money has been refunded and is in your account because once closed the dispute cannot be re opened and you are at the mercy of shysters like Laptops Direct. From the start Laptops Direct have lied, deceived and attempted to dupe me out of my money. Thankfully I was aware of the rule about closing a PayPal dispute without having received my refund and will at least be able to claim through their consumer protection scheme. Remember if you are asked by a seller to close a PayPal dispute you have raised to enable them to "process the refund" they are lying. You must not close the dispute until the money is back in your account as PayPal will no longer be able to help if you do.”

Helpful Report

Posted 8 years ago

“Brand new item sold however the HP tool says warranty expired three monhs ago :( no driver updates and I was refunded only the 70% as 20% restocking fee and the shipping costs ... .this is a rip-off - not sure where to complaint JUST STAY AWAY FROM XXXDIRECT site”

Laptops Direct 1 star review on 12th July 2017

Helpful Report

Posted 8 years ago

“Horrible experience! I made an order but because of a misunderstanding I cancelled the order. The lady on the phone was really rude and she did not even try to help and get me into trouble. This is one of the worst experince I have ever had.”

Helpful Report

Posted 8 years ago

“keep well away from this company the warranty is not worth the paper its written on rude staff rip off company”

Helpful Report

Posted 8 years ago

“Awful experience. They blatantly lied to me on the phone. Lied to me in email. Now I'm going to have to bring them to court to get a refund. Avoid like the plague. Wouldn't stand over their free delivery policy plastered all over their website. Accidentally canceling order and delaying everything by nearly a week. Misleading no quibble returns policy. Charging £200 to return an item. Blatantly telling me the wrong terms in email, telling me untruths over the phone.”

Helpful Report

Posted 8 years ago

“Ordered a laptop that was "In Stock" and paid extra for rapid delivery 1-2 business days to Dublin. 6 days later no laptop, item not dispatched on order summary and no replies at all from them. If you are thinking about ordering from them DON'T, go anywhere else it will be quicker and less painful!”

Helpful Report

Posted 9 years ago

“I Ordered for laptop with windows and McAfee asked for next day delivery which did not happen fair enough they reimbursed my delivery charge but that was not the point I wanted next day delivery which I was assured. placed an order 3. May two weeks down the line the couriers seem to have lost the package and have sent laptop direct a claims form but for some reason I can not seem to get my money reimbursed after many call to the couriers and Laptop direct. I never received my order it got misplaced or something all i am doing is asking for my money back so I carry on with my Business but this has not happened as yet lost out 2weeks of work.. still waiting. Never again i do not recommend”

Helpful Report

Posted 9 years ago

“Ordered laptop Saturday morning, with 2-4 working days delivery. No updates on my account about my order until I email them 4 days later. No reply - just the status of my order on my account has changed to "Awaiting stock"...what a shambles. I am cancelling tomorrow if these other reviews are anything to go by I will save myself the time and agro of being lied to.”

Helpful Report

Posted 9 years ago

“Disgusting customer service ! Constant lies .5months later still waiting for replacement laptops. Promised deliveries and excuse after excuse.”

Helpful Report

Posted 9 years ago

“Sales team adviced me to buy on Friday before 8p.m. to get delivery next day (saturday) for an extra charge, I went to buy it, had to rush to get home early, when I got home website told me it can only be delivered on saturday after, or during the week.. O.K. I have chosen to get it delivered during a week. but then, I have received email from them monday at 15:59 (they are closing at 4): Thank you for your order: "We regret to inform you that part of your order is no longer available from our suppliers. Occasionally we will experience a time delay on product information, whereby a manufacturer will no longer have stock and will discontinue a product before we are able to update our systems". And the item is still on sale on their website!! What the hell is going on with them??? Time wasters!!!”

Helpful Report

Posted 9 years ago

“Go elsewhere! What a sham!”

Helpful Report

Posted 9 years ago

“Don't buy from them,useless customer service,cancelled my delivery twice(delivery 19,96£). Took a day off to wait for the delivery only to receive an email that is cancelled again. On their website for the laptop that I ordered says in stock available immediately but once I bought it they said they have only one in stock and that the logo is peeling off so I have to wait for the new one.They called to confirm the new one coming today and now I got an email that is cancelled again.”

Helpful Report

Posted 9 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews