Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery, competitive price. equipment did everything as advertised. Would recommend you to anyone.”

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Posted 8 years ago

“Good price, delivered promptly”

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Posted 8 years ago

“Ordered a Laptop, got sent a computer mouse - contacted customer service who said they would TRY to call me back within 2 days! ... and until they had completed their investigation I would not get a refund. Shocking attitude of customer services and no interest in following the Distance Selling Regs - avoid these people at all costs”

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Posted 8 years ago

“Order was correct. And camera operates as I expected. Fortunately, a background in photography aided me in operational aspects of the camera. The Chinese, or whoever, do not yet have a full grasp of all the nuances and word placements necessary for writing and printing manuals for English speakers.”

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Posted 8 years ago

“I bought a laptop from them, it was sold with certain specifications - the laptop I received did not have the hard ware in it as advertised. I approached them about it and they would not allow me to return the item or even understand they were at fault. I had to spend a further £15 on calls to them too. Do not trust them at all - they do not sell you the item they're advertising or selling for. The laptop I paid for was £250 more than it should have been, based on the hard ware, and I did not receive this.”

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Posted 8 years ago

“The service I got from Laptops Direct was excellent. Very speedy delivery and good communication. I have yet to fit the system, but I am sure it will be OK.”

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Posted 8 years ago

“The laptop was accurately described, sensibly priced and delivered as promised.”

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Posted 8 years ago

“Arrived on time and at a very competitive price. No problems with phone to date. Very pleased”

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Posted 8 years ago

“I have had a very bad experience buying from Laptops Direct. The laptop I received had a HP onscreen WARRANTY STARTED 10 MONTHS PRIOR TO MY PURCHASE, which left me less than 3 months HP warranty, even though this was a brand new laptop (1 years warranty), so in my opinion this points to a strong suggestion of the laptop being a second-hand laptop. My laptop also had a fault with the Windows software making the laptop not fit for purpose. They said software was not covered under the warranty even though Windows is sold with the laptop. I asked for a refund within the 14 days which was ignored, they then replied after this time had expired to say it’s too late for a refund, they could offer a repair only and that it would take 2 months to repair if returned to them. They told me to do a factory reset (I suspect a number of customers wouldn't know how to do this), I had little option so tried, the outcome was the resets failed. I am now in contact with trading standards, citizens advice, and if all fails will end up in small claims court. My experience has shown their customer service give the sense of stringing you along with IMO unhelpful emails which also includes receiving replies from a different employee where you then have to restart the process of explaining the problem again etc.. THIS COMPANY I UNDERSTAND IS PART OF THE BUY IT DIRECT GROUP.”

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Posted 8 years ago

“No issues with Laptop Direct it was the item that they sold”

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Posted 8 years ago

“There was a problem with the address on the card used to make my purchase, I called the support team, we sorted it out in ten minutes and was able to complete and ship my order the same day. All items arrived next day, well packaged and on-time.”

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Posted 8 years ago

“Fast & efficient.”

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Posted 8 years ago

“Amazing customer service and great prices too. I'm happy I found them. Thank you”

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Posted 8 years ago

“Order No.36604933 - Laptop & MS Office for my Daughter who's doing a Masters in Aberdeen. Initially bought in my name and contact details... This would not have been accepted as a delivery item at an all female accommodation building at the UNI. So your staff were able to change delivery details and contact details to that of my daughter and delivery went off without a hitch. She loves it... So much lighter, faster and more powerful that her existing laptop.. Well Done And Many Thanks Steve”

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Posted 8 years ago

“Fast dispatch great condition”

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Posted 8 years ago

“very very helpful - Thank you”

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Posted 8 years ago

“The laptop ram already filled up and it runs slow from the first day waste of money dont waste your money on this a cheap phone will probly run faster then this laptop”

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Posted 8 years ago

“Good web site and service. Only criticism - and the reason for dropping one star - is about the choice of courier service. If DPD can advise in advance by SMS it'll be a morning or afternoon delivery then tell you on the day which hour, then others can. There's no excuse not to use such services for high value items.”

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Posted 8 years ago

“Delivery was very quick and excellent product,wouldn’t hesitate to use this company again”

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Posted 8 years ago

“AVOID AVOID AVOID!!! Read the reviews, on here before you go anywhere near this company. They are quite possibly the worst company I have ever dealt with. They left me in tears after dealing with their customer service department, what awful people, I have never been treated so badly as a customer before. I am amazed that they are allowed to trade like this.”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews