Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,241 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth transaction . Good communication and speedy delivery . Very happy with the product . Will definitely buy again”

Helpful Report

Posted 8 years ago

“It was so easy, everything happened just like it was supposed to. It was perfect”

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Posted 8 years ago

“Excellent service, arrived on time and in good order. Would recommed Laptops Direct. Good company to do business with. Will use again at some future point.”

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Posted 8 years ago

“Been on a budget laptops direct was great to get my son and good tablet for christmas”

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Posted 8 years ago

“Simply did what they said they would. Prompt delivery and a good product at a good price. 😃”

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Posted 8 years ago

“Good price and prompt delivery”

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Posted 8 years ago

“order a laptop with a very specific date it was required by as off travelling, paid for the express delivery a week past and its still awaiting dispatch, e-mail every day and advised its just come into stock, is being prepared, still no luck - I cancel the order and have now been told its been dispatched! will take 3 days for the courier to return it, 3 days for them to process it, and 5 days to arrange a refund. I have never wrote a review on a company before but my experience so far has been horrendous, and I will never ever buy or reccomed anyone deal with this company - read the reviews buyer beware - wish i had!”

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Posted 8 years ago

“Great service and very quick delivery.”

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Posted 8 years ago

“Excellent service, keep it up...”

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Posted 8 years ago

“Prompt delivery, competitive price. equipment did everything as advertised. Would recommend you to anyone.”

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Posted 8 years ago

“Good price, delivered promptly”

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Posted 8 years ago

“Ordered a Laptop, got sent a computer mouse - contacted customer service who said they would TRY to call me back within 2 days! ... and until they had completed their investigation I would not get a refund. Shocking attitude of customer services and no interest in following the Distance Selling Regs - avoid these people at all costs”

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Posted 8 years ago

“Order was correct. And camera operates as I expected. Fortunately, a background in photography aided me in operational aspects of the camera. The Chinese, or whoever, do not yet have a full grasp of all the nuances and word placements necessary for writing and printing manuals for English speakers.”

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Posted 8 years ago

“I bought a laptop from them, it was sold with certain specifications - the laptop I received did not have the hard ware in it as advertised. I approached them about it and they would not allow me to return the item or even understand they were at fault. I had to spend a further £15 on calls to them too. Do not trust them at all - they do not sell you the item they're advertising or selling for. The laptop I paid for was £250 more than it should have been, based on the hard ware, and I did not receive this.”

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Posted 8 years ago

“The service I got from Laptops Direct was excellent. Very speedy delivery and good communication. I have yet to fit the system, but I am sure it will be OK.”

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Posted 8 years ago

“The laptop was accurately described, sensibly priced and delivered as promised.”

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Posted 8 years ago

“Arrived on time and at a very competitive price. No problems with phone to date. Very pleased”

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Posted 8 years ago

“I have had a very bad experience buying from Laptops Direct. The laptop I received had a HP onscreen WARRANTY STARTED 10 MONTHS PRIOR TO MY PURCHASE, which left me less than 3 months HP warranty, even though this was a brand new laptop (1 years warranty), so in my opinion this points to a strong suggestion of the laptop being a second-hand laptop. My laptop also had a fault with the Windows software making the laptop not fit for purpose. They said software was not covered under the warranty even though Windows is sold with the laptop. I asked for a refund within the 14 days which was ignored, they then replied after this time had expired to say it’s too late for a refund, they could offer a repair only and that it would take 2 months to repair if returned to them. They told me to do a factory reset (I suspect a number of customers wouldn't know how to do this), I had little option so tried, the outcome was the resets failed. I am now in contact with trading standards, citizens advice, and if all fails will end up in small claims court. My experience has shown their customer service give the sense of stringing you along with IMO unhelpful emails which also includes receiving replies from a different employee where you then have to restart the process of explaining the problem again etc.. THIS COMPANY I UNDERSTAND IS PART OF THE BUY IT DIRECT GROUP.”

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Posted 8 years ago

“No issues with Laptop Direct it was the item that they sold”

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Posted 8 years ago

“There was a problem with the address on the card used to make my purchase, I called the support team, we sorted it out in ten minutes and was able to complete and ship my order the same day. All items arrived next day, well packaged and on-time.”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,241 reviews