Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,263 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Excellent service - Arrived on time - Well packed - Machine was in excellent condition - Very pleased - Well done Laptops Direct”

Helpful Report

Posted 8 years ago

“Thank you for the sales support when Mrs A.Marks required a new pc and the help and information she received was first class thank you .”

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Posted 8 years ago

“Very good prices, and great customer service.”

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Posted 8 years ago

“Fast delivery, product in good condition and cheaper than on Amazon or eBay.”

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Posted 8 years ago

“Price was good and delivery did not take too many days and was on-time”

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Posted 8 years ago

“Excellent prices and excellent service.”

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Posted 8 years ago

“New laptop delivered quickly, well wrapped and just what was ordered. I will happily use this company again.”

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Posted 8 years ago

“Laptop delivered quickly, well wrapped and exactly what I ordered. Can't really be better than this can it? I'd definitely consider buying from them again when I need another machine.”

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Posted 8 years ago

“Website very clear and selection good. Prices good. Easy to access store for collection. Efficient pickup once staff available - can be a bit slow on the desk, but staff are friendly and helpful.”

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Posted 8 years ago

“Delivery spot on time. Good laptop. Does exactly what I wanted. All hassle free”

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Posted 8 years ago

“Easy to order and a very quick free and timed delivery”

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Posted 8 years ago

“I was monitoring the price of a laptop computer for 4 weeks prior to black Friday sales. Checked the website, price hasn't changed but red flash in the product description states " save %". Phoned the sales line, to enquire if the reduction would be applied to the price quoted. Sales team not interested, wouldn't pass the call onto customer services, said it was the IT team who updated the website. No reduction would be applied to the laptop and I was informed that laptops would never go in a sale. Sales rep only interested in the sale (I was actually going to buy 2 laptops for Christmas) not in the potential customer. Overall interaction with this company disappointing, will stick to trusted retailers in future.”

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Posted 8 years ago

“Good quality refurbished laptop at an acceptable price”

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Posted 8 years ago

“I have been ordering items from the web for over 15 years and with laptops direct I have never seen customer service as bad as this. My product was supposed to come with a free AAA game promoting but I did not recieve anything. I had to really press their customer service after being frequently ignored.”

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Posted 8 years ago

“First class service. Easy to navigate Web page which resulted in finding the tablet I was looking for.many thanks”

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Posted 8 years ago

“I was happy with the great price and speedy free delivery.”

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Posted 8 years ago

“Excellent service and quick delivery. Product seems good but its an xmas prezzie so not been used yet!”

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Posted 8 years ago

“Very pleased with my new laptop. Great next day delivery service with 1hr delivery slot confirmed well in advance. Happy chappy!”

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Posted 8 years ago

“Laptops Direct are quick to take your money but should you need customer service then at that point you will get the run around, excuses, and the kitchen sink in order to not give you a refund. They delivered a defective computer i.e. stone cold dead. It was returned (to their supplier - they don't actually have ANY computers in stock, they simply pass the order on to any number of 3rd parties) and accepted as being faulty, yet tit took over a month to get my money back. If you check out their reviews on here and other review sites you will be shocked by how many people have similar experiences of their truly awful, duplicitous customer service”

Helpful Report

Posted 8 years ago

“I've contacted Laptopdirect for buying few laptops for our company. The Staff was unfriendly and had an attitude like if you want to buy you buy otherwise go away. That was really annoying to me. So the concerned authority please train your staff to behave properly otherwise you will lose your customers. Thank you Godson”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,263 reviews