Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,263 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had read the reviews on here before ordering. Purchased a new Lenovo laptop (£900), arrived next day as requested, so a decent start. Opened up the package and the laptop was white, not black as shown, again, not a major issue. The problems started on power up, where it would constantly blue-screen. Eventually got through to customer service and advised to speak to Lenovo tech support. Spoke to Lenovo tech support who advised to factory default it (it was new out of the box!) and then said install all the windows and lenovo updates (try doing that between blue screens), which took all day. Within 5 minutes of completing that it blue screened again. Went back to LD customer support who then took some notes and advised that a case management member would be in touch within 36 hours to advise on the next steps. I explained that this wasn't acceptable on a new item (distance selling regs etc.), but got nowhere and the fact it was a business laptop, 36 hours would take us into the weekend. Got into the office this morning to an email on how it will take upto 48 hours for them to be in touch and IF they take it back it will take an engineer 2-5 days to inspect it and upto 28 days for a refund if granted. What an absolute joke this lot are, I would advise people to stay clear of them and I would never think of using them again. I've now raised it with my credit card company to intervene. Fingers crossed.”

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Posted 8 years ago

“The instructions for the IP camera were far from intuitive, but with a little perseverance I managed to get it set up over wifi. The video quality and the SD card slot means it's ideal for the job I need it to do. All that and good value made it one of my best buys of late. Thanks andy.gibb@btinternet.com”

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Posted 8 years ago

“Very quick delivery, reasonable price, Never bought it from them before but I will recommend to every one.”

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Posted 8 years ago

“Products works! Delivered speedily!”

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Posted 8 years ago

“Fast and efficient delivery and love the device.”

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Posted 8 years ago

“Delivered on time, well packaged, easy to use keyboard, nice big screen, clear and crisp pictures and printing”

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Posted 8 years ago

“My item arrived within two days. This was much earlier than expected. Excellent service and the item is great so far.many thanks.”

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Posted 8 years ago

“Can't fault the service, excellent prices, would definitely use again”

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Posted 8 years ago

“BUYERS BEWARE: Laptops Direct / BuyitDirect / Direct Tvs / AppliancesDirect/ DronesDirect – they use 0871 PREMIUM NUMBER at minimum for their Sales / General enquires / information - expect to be charged hefty amount on your bills. Modern day fraud – can’t believe they are getting away with it! If you are being robbed even before buying, then what do you expect their after care to be!”

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Posted 8 years ago

“The laptops I purchased are good, nice & quick to boot etc. Mainly of course this is helped by the SSD drives fitted. The only niggle really was that I paid for a Saturday delivery which got cancelled by the courier service because, they advised, LaptopsDirect did not have the goods ready for dispatch! The delivery was made on Sunday but to the works address, luckily someone was there! Product wise, no issues, delivery service wise.... not so great.”

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Posted 8 years ago

“No instructions with my laptop and very poorly packaged. In fact this is the worst packing.of an item I have ever seen.inside a polythene.bag.inside a flimsy cardboard box considering.it is a.HP laptop and can be easily broken in transit. ABSOLUTELY DISGUSTING AND SHOCKING HANG YOUR HEADS IN SHAME. I will never ever contemplate purchasing another item from you and THIS ITEM WILL BE SENT BACK UNDER THE LONG DISTANCE SELLING REGULATIONS !!!!!”

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Posted 8 years ago

“It's Christmas present so haven't set it up yet. Good delivery on time”

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Posted 8 years ago

“The transaction was running correctly. The delivery lasted longer than it was declared. Besides, after the delivery, it turned out that this laptop will put a mouse and a backpack in the promotion. Everything makes me feel unsatisfied”

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Posted 8 years ago

“The laptop is in perfect condition. All accessories included and looks brand new. Battey is also in good nic. Dont see the point in buying new anymore.”

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Posted 8 years ago

“Laptop came a day earlier than expected which was great. Never had a easier time setting up all my accounts even though I'am not a fan of Windows 10, I think it makes hard work of everything it does compared with other versions. The Lenovo SFF tower is top dog for me. Had no bother yet.”

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Posted 8 years ago

“very good item, just as described. Supper fast delivery, and exellent value for money. Will always shop here and can't hesitate to recommend. Many thanks. was just so pleased with my phone.”

Helpful Report

Posted 8 years ago

“Order dispatched quickly. Price was very good. Delivery was problematic as the courier didn't email or text as they were supposed to so had to arrange to collect the item from their depot. Luckily it was on my route to work.”

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Posted 8 years ago

“Fast delivery. Good price.”

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Posted 8 years ago

“It is a Christmas present so I have not opened it but great value for money”

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Posted 8 years ago

“Ordered 55" tv on 8/11/17,stock wouldnt be in untill 14/11/17.payed xtra for quick delivery.got abit concererned when stock was not showing up when i checked for a update.emessegeds a load of times and was fobbed off.no joy at all.phoned the dublin number yesturday to be told computers were down.that they would ring me back.they did but i was told someone would get back to me b4 3pm.had to ring back myself at 3.30 and was told stock order was in and after checking my order number i was told purchased item would be processed by weds and tv would be dispatched.great i thought.next morning i decided to emessage them and asked for comfirmation that stock was in and being processed.it wasnt showing up on order update. Got emeesage back stating that they knew i had spoken to someone on the phone and hoping i got answers to my query.that the stock would be in on 14/11/17 and another 4 days delivery. STAY AWAY FROM THESE COWBOYS AND THEIR AFFILATED COMOANYS.A DISGRACE.I NIGHTMARE.NEVER EVER BEEN THROUGH AN ORDEAL LIKE IT.STILL WAITING FOR TV.THEY HAVE ACCOUNTS ON ALL SOCIAL MEDIA SITES.ILL BE BUISY”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,263 reviews