Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,225 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laptops Direct are quick to take your money but should you need customer service then at that point you will get the run around, excuses, and the kitchen sink in order to not give you a refund. They delivered a defective computer i.e. stone cold dead. It was returned (to their supplier - they don't actually have ANY computers in stock, they simply pass the order on to any number of 3rd parties) and accepted as being faulty, yet tit took over a month to get my money back. If you check out their reviews on here and other review sites you will be shocked by how many people have similar experiences of their truly awful, duplicitous customer service”

Helpful Report

Posted 8 years ago

“I've contacted Laptopdirect for buying few laptops for our company. The Staff was unfriendly and had an attitude like if you want to buy you buy otherwise go away. That was really annoying to me. So the concerned authority please train your staff to behave properly otherwise you will lose your customers. Thank you Godson”

Helpful Report

Posted 8 years ago

“great customer service, helpful and informative staff. Best price on market. Quick delivery.”

Helpful Report

Posted 8 years ago

“Well satisfied”

Helpful Report

Posted 8 years ago

“Smooth transaction . Good communication and speedy delivery . Very happy with the product . Will definitely buy again”

Helpful Report

Posted 8 years ago

“It was so easy, everything happened just like it was supposed to. It was perfect”

Helpful Report

Posted 8 years ago

“Excellent service, arrived on time and in good order. Would recommed Laptops Direct. Good company to do business with. Will use again at some future point.”

Helpful Report

Posted 8 years ago

“Been on a budget laptops direct was great to get my son and good tablet for christmas”

Helpful Report

Posted 8 years ago

“Simply did what they said they would. Prompt delivery and a good product at a good price. 😃”

Helpful Report

Posted 8 years ago

“Good price and prompt delivery”

Helpful Report

Posted 8 years ago

“order a laptop with a very specific date it was required by as off travelling, paid for the express delivery a week past and its still awaiting dispatch, e-mail every day and advised its just come into stock, is being prepared, still no luck - I cancel the order and have now been told its been dispatched! will take 3 days for the courier to return it, 3 days for them to process it, and 5 days to arrange a refund. I have never wrote a review on a company before but my experience so far has been horrendous, and I will never ever buy or reccomed anyone deal with this company - read the reviews buyer beware - wish i had!”

Helpful Report

Posted 8 years ago

“Great service and very quick delivery.”

Helpful Report

Posted 8 years ago

“Excellent service, keep it up...”

Helpful Report

Posted 8 years ago

“Prompt delivery, competitive price. equipment did everything as advertised. Would recommend you to anyone.”

Helpful Report

Posted 8 years ago

“Good price, delivered promptly”

Helpful Report

Posted 8 years ago

“Ordered a Laptop, got sent a computer mouse - contacted customer service who said they would TRY to call me back within 2 days! ... and until they had completed their investigation I would not get a refund. Shocking attitude of customer services and no interest in following the Distance Selling Regs - avoid these people at all costs”

Helpful Report

Posted 8 years ago

“Order was correct. And camera operates as I expected. Fortunately, a background in photography aided me in operational aspects of the camera. The Chinese, or whoever, do not yet have a full grasp of all the nuances and word placements necessary for writing and printing manuals for English speakers.”

Helpful Report

Posted 8 years ago

“I bought a laptop from them, it was sold with certain specifications - the laptop I received did not have the hard ware in it as advertised. I approached them about it and they would not allow me to return the item or even understand they were at fault. I had to spend a further £15 on calls to them too. Do not trust them at all - they do not sell you the item they're advertising or selling for. The laptop I paid for was £250 more than it should have been, based on the hard ware, and I did not receive this.”

Helpful Report

Posted 8 years ago

“The service I got from Laptops Direct was excellent. Very speedy delivery and good communication. I have yet to fit the system, but I am sure it will be OK.”

Helpful Report

Posted 8 years ago

“The laptop was accurately described, sensibly priced and delivered as promised.”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,225 reviews