Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“I was monitoring the price of a laptop computer for 4 weeks prior to black Friday sales. Checked the website, price hasn't changed but red flash in the product description states " save %". Phoned the sales line, to enquire if the reduction would be applied to the price quoted. Sales team not interested, wouldn't pass the call onto customer services, said it was the IT team who updated the website. No reduction would be applied to the laptop and I was informed that laptops would never go in a sale. Sales rep only interested in the sale (I was actually going to buy 2 laptops for Christmas) not in the potential customer. Overall interaction with this company disappointing, will stick to trusted retailers in future.”

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Posted 8 years ago

“Good quality refurbished laptop at an acceptable price”

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Posted 8 years ago

“I have been ordering items from the web for over 15 years and with laptops direct I have never seen customer service as bad as this. My product was supposed to come with a free AAA game promoting but I did not recieve anything. I had to really press their customer service after being frequently ignored.”

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Posted 8 years ago

“First class service. Easy to navigate Web page which resulted in finding the tablet I was looking for.many thanks”

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Posted 8 years ago

“I was happy with the great price and speedy free delivery.”

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Posted 8 years ago

“Excellent service and quick delivery. Product seems good but its an xmas prezzie so not been used yet!”

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Posted 8 years ago

“Very pleased with my new laptop. Great next day delivery service with 1hr delivery slot confirmed well in advance. Happy chappy!”

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Posted 8 years ago

“Laptops Direct are quick to take your money but should you need customer service then at that point you will get the run around, excuses, and the kitchen sink in order to not give you a refund. They delivered a defective computer i.e. stone cold dead. It was returned (to their supplier - they don't actually have ANY computers in stock, they simply pass the order on to any number of 3rd parties) and accepted as being faulty, yet tit took over a month to get my money back. If you check out their reviews on here and other review sites you will be shocked by how many people have similar experiences of their truly awful, duplicitous customer service”

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Posted 8 years ago

“I've contacted Laptopdirect for buying few laptops for our company. The Staff was unfriendly and had an attitude like if you want to buy you buy otherwise go away. That was really annoying to me. So the concerned authority please train your staff to behave properly otherwise you will lose your customers. Thank you Godson”

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Posted 8 years ago

“great customer service, helpful and informative staff. Best price on market. Quick delivery.”

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Posted 8 years ago

“Well satisfied”

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Posted 8 years ago

“Smooth transaction . Good communication and speedy delivery . Very happy with the product . Will definitely buy again”

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Posted 8 years ago

“It was so easy, everything happened just like it was supposed to. It was perfect”

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Posted 8 years ago

“Excellent service, arrived on time and in good order. Would recommed Laptops Direct. Good company to do business with. Will use again at some future point.”

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Posted 8 years ago

“Been on a budget laptops direct was great to get my son and good tablet for christmas”

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Posted 8 years ago

“Simply did what they said they would. Prompt delivery and a good product at a good price. 😃”

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Posted 8 years ago

“Good price and prompt delivery”

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Posted 8 years ago

“order a laptop with a very specific date it was required by as off travelling, paid for the express delivery a week past and its still awaiting dispatch, e-mail every day and advised its just come into stock, is being prepared, still no luck - I cancel the order and have now been told its been dispatched! will take 3 days for the courier to return it, 3 days for them to process it, and 5 days to arrange a refund. I have never wrote a review on a company before but my experience so far has been horrendous, and I will never ever buy or reccomed anyone deal with this company - read the reviews buyer beware - wish i had!”

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Posted 8 years ago

“Great service and very quick delivery.”

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Posted 8 years ago

“Excellent service, keep it up...”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews