Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online process was simple and the laptop arrived on the day that I requested. Laptop was well packaged. Not much else to say...I've used before and would use again.”

Helpful Report

Posted 8 years ago

“Ordered a £600 computer during black friday. Day after I ordered the page had been re-written as a worse computer worth £500. I was sent this worse computer despite ordering the more expensive, better version, and was still charged £600. Upon bringing this to the seller's attention I was giving rude customer service, told the mistake was my fault, and offered either £50 off (less than the difference) or told to return it myself for a refund. TL:DR - Ordered a computer, got the wrong computer, got called stupid by customer services. Save yourself the bother”

Helpful Report

Posted 8 years ago

“Recently purchased a new computer case from them. They were able to provide the case at the lowest cost around with reasonable shipping costs. Dispatch and delivery were very fast. They also provide a very wide range of tech and computer related products and will be buying from them again.”

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Posted 8 years ago

“I am disappointed, the delivery should be made the next day, but your employee mistook the address instead of 24/3 typed 243. Therefore, I had to wait for the item ordered until Monday”

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Posted 8 years ago

“Next day delivery - excellent service - great price under £500 Samsung MU6400 49"”

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Posted 8 years ago

“Very fast delivery”

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Posted 8 years ago

“Speedy delivery. Good tracking notifications. Good price.”

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Posted 8 years ago

“Simple straight forward service! Prompt delivery. All good!”

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Posted 8 years ago

“excellent delivery time. They resolved a problem with the computer in a no nonsense fashion to my complete satisfaction”

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Posted 8 years ago

“I wish I had read the reviews on here before ordering. Purchased a new Lenovo laptop (£900), arrived next day as requested, so a decent start. Opened up the package and the laptop was white, not black as shown, again, not a major issue. The problems started on power up, where it would constantly blue-screen. Eventually got through to customer service and advised to speak to Lenovo tech support. Spoke to Lenovo tech support who advised to factory default it (it was new out of the box!) and then said install all the windows and lenovo updates (try doing that between blue screens), which took all day. Within 5 minutes of completing that it blue screened again. Went back to LD customer support who then took some notes and advised that a case management member would be in touch within 36 hours to advise on the next steps. I explained that this wasn't acceptable on a new item (distance selling regs etc.), but got nowhere and the fact it was a business laptop, 36 hours would take us into the weekend. Got into the office this morning to an email on how it will take upto 48 hours for them to be in touch and IF they take it back it will take an engineer 2-5 days to inspect it and upto 28 days for a refund if granted. What an absolute joke this lot are, I would advise people to stay clear of them and I would never think of using them again. I've now raised it with my credit card company to intervene. Fingers crossed.”

Helpful Report

Posted 8 years ago

“The instructions for the IP camera were far from intuitive, but with a little perseverance I managed to get it set up over wifi. The video quality and the SD card slot means it's ideal for the job I need it to do. All that and good value made it one of my best buys of late. Thanks andy.gibb@btinternet.com”

Helpful Report

Posted 8 years ago

“Very quick delivery, reasonable price, Never bought it from them before but I will recommend to every one.”

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Posted 8 years ago

“Products works! Delivered speedily!”

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Posted 8 years ago

“Fast and efficient delivery and love the device.”

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Posted 8 years ago

“Delivered on time, well packaged, easy to use keyboard, nice big screen, clear and crisp pictures and printing”

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Posted 8 years ago

“My item arrived within two days. This was much earlier than expected. Excellent service and the item is great so far.many thanks.”

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Posted 8 years ago

“Can't fault the service, excellent prices, would definitely use again”

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Posted 8 years ago

“BUYERS BEWARE: Laptops Direct / BuyitDirect / Direct Tvs / AppliancesDirect/ DronesDirect – they use 0871 PREMIUM NUMBER at minimum for their Sales / General enquires / information - expect to be charged hefty amount on your bills. Modern day fraud – can’t believe they are getting away with it! If you are being robbed even before buying, then what do you expect their after care to be!”

Helpful Report

Posted 8 years ago

“The laptops I purchased are good, nice & quick to boot etc. Mainly of course this is helped by the SSD drives fitted. The only niggle really was that I paid for a Saturday delivery which got cancelled by the courier service because, they advised, LaptopsDirect did not have the goods ready for dispatch! The delivery was made on Sunday but to the works address, luckily someone was there! Product wise, no issues, delivery service wise.... not so great.”

Helpful Report

Posted 8 years ago

“No instructions with my laptop and very poorly packaged. In fact this is the worst packing.of an item I have ever seen.inside a polythene.bag.inside a flimsy cardboard box considering.it is a.HP laptop and can be easily broken in transit. ABSOLUTELY DISGUSTING AND SHOCKING HANG YOUR HEADS IN SHAME. I will never ever contemplate purchasing another item from you and THIS ITEM WILL BE SENT BACK UNDER THE LONG DISTANCE SELLING REGULATIONS !!!!!”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews