Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Prompt service and everything in working order”

Helpful Report

Posted 8 years ago

“Purchased a Macbook Pro and when received the keyboard and touch board were disconnected / not working. I contacted Apple directly to see if they had any advice for trouble shooting and after running through all with them the issue still remained and they recommended it be sent back. After sending the laptop back and receiving the new one it had the same problem. The customer service for Laptop Directs is very unhelpful and with this issue happening twice it shows the bad quality control in place by Laptops Direct before sending products out!!! Highly reccomend shopping elsewhere and I won't be purchasing again from them!”

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Posted 8 years ago

“Great service as usual from start to finish.”

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Posted 8 years ago

“Excellent quality and prompt friendly service”

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Posted 8 years ago

“This is the second time I've used Laptops Direct. Quick delivery of goods as ordered.”

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Posted 8 years ago

“Easy to deal with, my product arrived quickly and works just fine.”

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Posted 8 years ago

“Bought a laptop. It arrived on time. It was well packaged. It was the one it was supposed to be. Nothing went wrong. That's about it really. Nothing bad to say,everything worked as it should have done.”

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Posted 8 years ago

“They sent what I asked for. The quality of the computer was acceptable. Would have been 5 star but the standard delivery was up to 10 days, so had to pay for faster.”

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Posted 8 years ago

“Laptop sent was as expected. This was a refurbished unit. It was good as described and is operating well so far, only 1 week old.”

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Posted 8 years ago

“You could have made it clear that office wasn't loaded. Would have saved me some time and stress.”

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Posted 8 years ago

“No presents for my children because of sharp practices. This company don't deserve to be in business. Ordered 2 high end PC's with monitors in a bundle, they didn't honour delivery date and I emailed and rang 3 times to ensure delivery would be made, all fine according to their staff. Then I get an email telling me there was a problem (3 days after promised delivery date) telling me there's an issue, their supplier has a problem. Absolute rubbish, I pointed out they were still selling it on their website - at £150/bundle more. My kids are now without main Christmas presents due to this company's sharp practices.”

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Posted 8 years ago

“great service. got a moto mod battery for £19.99, rrp £59.99. it arrived within a few days and doubled the battery life of my phone.”

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Posted 8 years ago

“Fast delivery and great product at a great price”

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Posted 8 years ago

“Good informative website made ordering easy. Prompt delivery. A very straightforward transaction”

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Posted 8 years ago

“item I was looking for was in stock checkout was easy delivery was rapid could not wish for more”

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Posted 8 years ago

“Mixed experience with Laptops direct. Positives: - Good price - Good choice Negatives: - My order of five items arrived in five separate packages; not very efficient. One of the items arrived a day late and needed a phone call to chase up, despite having paid for delivery on a specific date. - Order was split into multiple invoices despite my requests for this not to be the case though I was able to ring up and get a single invoice emailed to me. - Account portal (used to check order status) was very slow or did not work at all. - Chat support was slow to respond. - Support telephone number not available at times specified on the website (not open until after 9am).”

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Posted 8 years ago

“Excellent service in every way.”

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Posted 8 years ago

“Fast delivery. Great price.”

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Posted 8 years ago

“Great price. Fast delivery. Super laptop”

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Posted 8 years ago

“Beautiful new laptop. It took a while for it to be fetched from warehouse (over 15 mins) but your computers had gone down so I understand.”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews