Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Absolutely Useless - Customer Services????? "We "prefer" emessage" - Translation - "We dpn't want to talk to you or answer the phones". This is the SECOND Order with these people that have gone wrong, BOTH times it was down to "misselling" the operating software of the PC we purchased. You can't talk to ANYONE as they do NOT answer the phones EVER BUT they're REALLY quick to put your contact details onto their "spam email" lists depsite opting out of ALL marketing emails. I am SURE they have this premium rate number that is answered (just goes through to automated holding messages) just to charge you 10ppm to create extra revenue OR they have THAT many complaints they do not have enough lines or employees to answer it. Oh, and you do get telephone calls & emails BUT from a SALES department asking if you want anything else!!!!!!!!! This the VERY LAST TIME we'll be using this useless excuse of a company, we are awwiting some sort of response about our returns being repaid back to us, not that optimistic in all honesty based upon experience of this company. PLEASE potential buyers GO ELSEWHERE you won't be disappointed, do not waste your money”

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Posted 8 years ago

“Very quick delivery.”

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Posted 8 years ago

“Really poor as received laptop that had not been formatted and had crypto currency mining software installed. It also had all sorts of other software which had no reason to be there. As a minimum they should be formatting the hard drive and allow the customer to set the laptop as themselves. Very poor that the laptop had mining software hidden.”

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Posted 8 years ago

“Good value for money and delivered on time”

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Posted 8 years ago

“Absolute joke of a company. Sold me a laptop in April of this year and after the purchase was contacted by Craig Bomttomley of the sales team, who offered to sell me a one year warranty. I contacted him several times wishing to take this offer up and received no response. Almost predictably the laptop has a fault and because no warranty was successfully purchased, they will do nothing to fix the fault. Of course, calling the repair team has you on hold for fifteen minutes at the cost of 13p per minute whilst looking to speak to the sales team takes you straight through, showing that once again they are a company keen to make a quick buck with no interest in looking for returning customers. Quoting EU law at them has no effect on their performance either. The European Directive 1999/44/EC says all EU countries have to ensure a retailer could be held liable for all "non-conformities" which manifest within two years from delivery. Thereby, the retailer should help me with this issue. Instead they have flouted the law, charged me to call them and showed no interest in helping. A pathetic company which with any luck will go under.”

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Posted 8 years ago

“Very pleased with the desktop pc I purchased and very happy the way the issue I had was resolved.”

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Posted 8 years ago

“Not sure it made me happy, more lived up to expectations - item arrived, though it is to marry up to a new SMART TV IN 2018, so put straight away, and not inspected. We are SAMSUNG fans in the household, and have not had a problem in the past so thought it should be ok 👌 time will tell.”

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Posted 8 years ago

“It came on time and one of the changing leads does not work”

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Posted 8 years ago

“Very good price”

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Posted 8 years ago

“Easy to order. Delivery info concise and helpful. Item received safely and in good condition.”

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Posted 8 years ago

“Product arrived before time in perfect condition”

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Posted 8 years ago

“Great deal very quick delivery no problem highly recommended”

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Posted 8 years ago

“Excellent fast delivery and great price.”

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Posted 8 years ago

“Service was brilliant. Only problem was I was never notified of when the delivery may be. So I missed the drop 3 times. No correspondence whatsoever about delivery at any point!!”

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Posted 8 years ago

“The service for ordering was good but let down by the courier who went to the wrong address.”

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Posted 8 years ago

“Keep you posted, product description and information are genuine and delivery as promised”

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Posted 8 years ago

“Very good communication, keep you posted and does what you say.”

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Posted 8 years ago

“I paid a premium for 24 hour delivery. Delivery took 7 days. Dispatch was rapid but the delivery company emailed at the end of day 1 to say they could not deliver. I emailed Laptops Direct to ask for a refund of my delivery premium. 2 days later I got an email to say that my email had been received and thye would get to me in working hours. Next day I got an email saying that my emails had been lost from their system and could I go to their website to report it again. So far 4 days later I have received no answer from Laptops Direct.”

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Posted 8 years ago

“I paid a premium of £9.99 for overnight delivery. Delivery took 7 days. i sent 2 emails asking for a refund of my£9.99 since the product had not delivered in 24 hours. Laptops Direct's system then took 48 hours to say it had lost my emails. It asked me to state the problem on your website which I did - and 5 days on I have had no reply. This is poor service.”

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Posted 8 years ago

“Bought this monitor as a Christmas present for my son. So not yet tried and tested. Delivery was within the time scale stated and packaging was good.”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews