Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,225 Reviews

84 %

of reviewers recommend Laptops Direct

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4.3

Based on 2,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“I bought a used tablet which wasn't suitable. I explained this to the CS team. It was returned within 14 days but they have charged me a restocking fee of £50. We had an exchange of numerous emails but they refused to offer me a full refund, I've started a chargeback process with my credit card company.”

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Posted 8 years ago

“Purchased an Aether Cone - great price”

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Posted 8 years ago

“By doing what I paid for?”

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Posted 8 years ago

“Probably the worst company on the market !”

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Posted 8 years ago

“Computer at a VG price for the spec. Fast delivery to France. Would recommend to all but for now but will wait for final approval 2/3 years down line ( if the computer is stiill working). All in all very good price, communication and speedy delivery 10/10.”

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Posted 8 years ago

“Great price and top quality would buy from here again”

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Posted 8 years ago

“Fantastic service received. Daughter very happy with notebook - have recommended now to others 👍👍”

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Posted 8 years ago

“Excellent service, ordered Sunday pm, item arrived Tues pm and its all I expected, crystal clear viewing. Well done ! that's what I call service”

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Posted 8 years ago

“i have ordered a laptop, but when i check my order it is saying that the item is out of stock, it never said this on the page when i ordered. i cant get any reply from them, i keep emailing them but they never reply, i have tried ringing them, but was left hanging on the phone for hours and still never got to speak to anyone. my laptop has still not come, buyers beware of this company”

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Posted 8 years ago

“Appalling customer service Appalling customer service - I will never shop with these guys again. THEY incorrectly processed an order twice. I then changed my mind and cancelled what should have been one order, but because the order was processed twice I received delivery of the item anyway, as I was meant to have cancelled two duplicate orders (but I had no reason to know this, as only one order was placed). They won't take account for errors at their end or problems with the way their systems process orders and pick up the incorrectly delivered item for free - they are charging me for it. They say 'no quibble returns policy' if you have any issues on their website - 'you'll receive all your money back'. This is misleading - you'll have to pay for the return postage. If you open your item (luckily I didn't), you have to pay a restocking fee. Customer service rude and unhelpful (3 separate individuals). Their attitude is 'this is what happened, we won't accept any other version, if you don't like it, tough'. Their direct attitude and way of taking to customers leaves a bad taste in the mouth. Customer service representatives should try and understand their customers when things go wrong, instead of dismissing concerns outright. If you want to buy a laptop, order elsewhere - either direct from manufacturer or somewhere like Amazon where the returns are made easier and they treat their customers better. Companies like Amazon or the manufacturers themselves if you order direct, will take return of laptops for free if you are not happy for whatever reason - even if you have opened them and used them. LaptopsDirect are charging me for an unopened order! If I had opened it, they would charge a 'restocking fee'. What would happen if I used it and found it to be faulty, and wanted to return? Would they accept it? I don't know, but that's a risk I cannot take so I will never order with these guys in the future - it's not worth the risk. When will companies learn - provide good customer service, and you'll reap the benefits in the long-term by repeat custom. No repeat custom from me. They now lose out on many hundreds of pounds as I will be buying my laptop elsewhere. It just doesn't make any sense. In a way I am happy these errors have occurred, as I now know what their customer service and returns policy is like. Once they have your money they don't care - you're on your own. I have gained insight into how this company treats their customers, and I now know it is not safe to order from them in case something goes wrong. When you spend a lot of money on electronics you need the security to know that you can return an item if there are problems with it. This company does not provide that security. I don't trust them at all. Just look around the internet for reviews of this company on other websites. Many others have described similar issues.”

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Posted 8 years ago

“I love this company.Thank you for a quick full refund.I recommend laptopsdirect.Kind Regards Bart”

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Posted 8 years ago

“Dream customer service. Ordered a laptop on Friday to replace my daughter'sold one. Paid extra for next day delivery as she was returning to university on Sunday morning. Website said next day delivery was available. It wasn't. I was told it would arrive on Monday evening. This was no use so I tried to cancel the order but I was told I couldn't and I had to wait in and refuse delivery. I was also told that I had actually ordered the laptop on Saturday!!! I now have to wait for my refund, minus my postage, for 5 days while they inspect the laptop which I have ever seen!! Dreadful customer service. Please be careful with this company”

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Posted 8 years ago

“I would never and will never buy anything from laptops direct again. Their customer service is appalling. They have no respect for their customers, once they have your money they don't care about any problems after this. I would strongly recommend that you do not buy from laptops direct and use a reputable company instead.”

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Posted 8 years ago

“Ordered from these guys on a friend's recommendation as he had a good experience. I paid extra for express delivery (1-2 days) to Dublin. Two days have passed and no word. Called them up and I was given excuses about couriers not delivering here and then they proceed to tell me they haven't even got the items in stock and they are waiting for them to be delivered to them in the UK before they can even send them to me. So I questioned about what the f**k was the point in me paying the express delivery and was told "it's an estimate" and they don't guarantee it. I won't be using their service again.”

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Posted 8 years ago

“Poor customer service refused to give me a refund even though I only had the laptop for 1 day”

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Posted 8 years ago

“AVOID! They employ chronic liars and try to weasel their way out of a contract. I bought 13 graphics cards that went up in price the day after and was also a large order... Was told the items would be here by the 23rd of Aug. No graphics cards were received by the evening on the 24th so I left them a message and the response was their customer support acting dumb... Called up to complain and was told a manager would call back - eventually they did and promised a discount plus all the cards. I must have phoned up nearly every day for about a week and a half to be constantly told they would "get back to me," and I was also told that the product price had increased and they attempted to change the order to a different product which was cheaper than the now more expensive product I ordered. I refused and they offered a refund, I said no. I told them that they sold me those cards and they must honour the contract. Eventually was told they had a new supplier who could provide all 13... Was called back later to be told they can only get 10... Called back the following day to ensure that they were actually coming and the woman told me they hadn't been shipped and the supplier ran out... Eventually I get a note through the door saying a parcel is awaiting me from Overclockers UK (obviously who they had to buy these with), so I collected the 10 graphics cards finally about 2 weeks later. They are LIARS, cheats, they try to get you to pay more if the price goes up (you don't need to, that's their problem), tried to get me to cancel, and were also terrible customer service. Avoid like the PLAGUE.”

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Posted 8 years ago

“Stay Away from these people. Most disgusted company I have ever dealt with. Spent £530.00 on brand new HP laptop. Received a used laptop without a CD rom. Wanted to return this and get my money back or to get another laptop. They did not allow me to do none of this as I was ordered this under my company name. Apparently laptop-direct do not accept anything which sold to a businesses. Now I am in a process of taking this to a court.”

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Posted 8 years ago

“Absolutely disgusted with your company's 'business' doings. Purchased this for roughly £225: Gigabyte WindForce GeForce GTX 1060 6GB GDDR5 OC Graphics Card Received a phone call this morning that Laptops Direct was 'unable' to fulfil my order, due to 'suppliers' letting you down. What a disgrace, and you're now putting this back up in stock as £299.97. Well done, Laptops Direct. Well done.”

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Posted 8 years ago

“Ordered a A1 Refurbished desktop for 90% of the original price. I have received used pre-owned with a low quality and different keyboard and mouse which were not in working condition. Customer Service is really bad. they are not easily reachable, not apologetic, and it took over 3 weeks for them to initiate the refund, I am still waiting for funds to come back.”

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Posted 8 years ago

“Always low prices on pretty much everything, the service is good and if there is a mistake they accept the responsibility unlike so many other retailers”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,225 reviews