Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,232 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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4.3

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Absolutely one of the worst companies I have ever dealt with. If you buy from them, pray you don't ever need to return anything as their no quibble returns policy is a lie and their after sales 'care' is appalling. They ignore messages and emails, they are rude on the phone and managers/supervisors refuse to even speak to you. I wish I had read other reviews before I purchased from these incompetent crooks.”

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Posted 8 years ago

“Good value great service from Dijon.”

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Posted 8 years ago

“I was very impressed by Laptops Direct. Being invited to suggest a neighbour with whom the item could be left, and then having it confirmed in writing, was reassuring. As was having an on-the-day progress report about when the delivery would arrive - and a photo of the delivery man!”

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Posted 8 years ago

“Made everything simple.”

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Posted 8 years ago

“Ordered a Samsung mobile and requested next day delivery. Arrived as described and on time so very happy.”

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Posted 8 years ago

“Good price, prompt delivery”

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Posted 8 years ago

“Great service and decent price. Thanks :)”

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Posted 8 years ago

“I bought a used tablet which wasn't suitable. I explained this to the CS team. It was returned within 14 days but they have charged me a restocking fee of £50. We had an exchange of numerous emails but they refused to offer me a full refund, I've started a chargeback process with my credit card company.”

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Posted 8 years ago

“Purchased an Aether Cone - great price”

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Posted 8 years ago

“By doing what I paid for?”

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Posted 8 years ago

“Probably the worst company on the market !”

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Posted 8 years ago

“Computer at a VG price for the spec. Fast delivery to France. Would recommend to all but for now but will wait for final approval 2/3 years down line ( if the computer is stiill working). All in all very good price, communication and speedy delivery 10/10.”

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Posted 8 years ago

“Great price and top quality would buy from here again”

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Posted 8 years ago

“Fantastic service received. Daughter very happy with notebook - have recommended now to others 👍👍”

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Posted 8 years ago

“Excellent service, ordered Sunday pm, item arrived Tues pm and its all I expected, crystal clear viewing. Well done ! that's what I call service”

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Posted 8 years ago

“i have ordered a laptop, but when i check my order it is saying that the item is out of stock, it never said this on the page when i ordered. i cant get any reply from them, i keep emailing them but they never reply, i have tried ringing them, but was left hanging on the phone for hours and still never got to speak to anyone. my laptop has still not come, buyers beware of this company”

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Posted 8 years ago

“Appalling customer service Appalling customer service - I will never shop with these guys again. THEY incorrectly processed an order twice. I then changed my mind and cancelled what should have been one order, but because the order was processed twice I received delivery of the item anyway, as I was meant to have cancelled two duplicate orders (but I had no reason to know this, as only one order was placed). They won't take account for errors at their end or problems with the way their systems process orders and pick up the incorrectly delivered item for free - they are charging me for it. They say 'no quibble returns policy' if you have any issues on their website - 'you'll receive all your money back'. This is misleading - you'll have to pay for the return postage. If you open your item (luckily I didn't), you have to pay a restocking fee. Customer service rude and unhelpful (3 separate individuals). Their attitude is 'this is what happened, we won't accept any other version, if you don't like it, tough'. Their direct attitude and way of taking to customers leaves a bad taste in the mouth. Customer service representatives should try and understand their customers when things go wrong, instead of dismissing concerns outright. If you want to buy a laptop, order elsewhere - either direct from manufacturer or somewhere like Amazon where the returns are made easier and they treat their customers better. Companies like Amazon or the manufacturers themselves if you order direct, will take return of laptops for free if you are not happy for whatever reason - even if you have opened them and used them. LaptopsDirect are charging me for an unopened order! If I had opened it, they would charge a 'restocking fee'. What would happen if I used it and found it to be faulty, and wanted to return? Would they accept it? I don't know, but that's a risk I cannot take so I will never order with these guys in the future - it's not worth the risk. When will companies learn - provide good customer service, and you'll reap the benefits in the long-term by repeat custom. No repeat custom from me. They now lose out on many hundreds of pounds as I will be buying my laptop elsewhere. It just doesn't make any sense. In a way I am happy these errors have occurred, as I now know what their customer service and returns policy is like. Once they have your money they don't care - you're on your own. I have gained insight into how this company treats their customers, and I now know it is not safe to order from them in case something goes wrong. When you spend a lot of money on electronics you need the security to know that you can return an item if there are problems with it. This company does not provide that security. I don't trust them at all. Just look around the internet for reviews of this company on other websites. Many others have described similar issues.”

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Posted 8 years ago

“I love this company.Thank you for a quick full refund.I recommend laptopsdirect.Kind Regards Bart”

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Posted 8 years ago

“Dream customer service. Ordered a laptop on Friday to replace my daughter'sold one. Paid extra for next day delivery as she was returning to university on Sunday morning. Website said next day delivery was available. It wasn't. I was told it would arrive on Monday evening. This was no use so I tried to cancel the order but I was told I couldn't and I had to wait in and refuse delivery. I was also told that I had actually ordered the laptop on Saturday!!! I now have to wait for my refund, minus my postage, for 5 days while they inspect the laptop which I have ever seen!! Dreadful customer service. Please be careful with this company”

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Posted 8 years ago

“I would never and will never buy anything from laptops direct again. Their customer service is appalling. They have no respect for their customers, once they have your money they don't care about any problems after this. I would strongly recommend that you do not buy from laptops direct and use a reputable company instead.”

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Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,232 reviews