Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,084 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Questions

Metrics

4.3

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduling issues, installation time and installation issue on my side-mount truck boxes. Would not recommend.”

Helpful Report

Posted 6 years ago

“Steve Myers, the division manager of Leonard Commercial Truck Accessories, is helping us grow our business by expanding product availability and reducing lead times while still offering competitive pricing. -Deron Chapman, Midway Ford Inc”

Helpful Report

Posted 6 years ago

“While the sales staff was very accommodating with getting bed cover and getting appointment to install before i left to go out of state was great it all goes down hill from there! The install guy clearly had never installed this cover before. Cover leaks horribly!!!!!! For the price it was a waste as I am out of state for 6 months so i cant get them to try and fix and I cant leave anything back there as it will get wet. Left on trip the morning after the install, got caught in a rain storm and decided to stop and check everything. The water was pouring in along both side rails,along the front edge near the cab, the drain lines were not seated properly and leaking, and the weather stripping they installed around the tailgate was falling off so water was pouring in off top of tailgate. The only good thing about this bed cover is it is powered with a remote so i can open it easily after the rain to let it dry out. I've since tried to adjust to stop the water, its better than it was but all the weather stripping around the tailgate has pealed off so now between the dust and the rain its pointless. Speaking of tailgate, The salesman that ordered the bed cover and visors for me was not working the next day which is when the install took place. I had told him that I wanted the tail gate completed sealed with weather stripping, he showed me a kit with an additional piece that hooked to the bed and the tailgate to seal the bottom. He said I wouldnt have to worry about tailgate leaking. The guys onsite didnt know about this so all they had was a weather stripp kit that looked nothing like had been discussed the day before and it run only run up the sides and after looking later it wasnt big enough to fill the gap. I also bought some vent shades since one of mine was damaged. They were supposed to install all the new vent shades which they didnt do. The unopened vent shade box is about the only thing i will leave under the leaking bed cover. Also, I lost the key to my reese hitch pin, I asked if they could cut old one off and install a new one so i would have a key, they said they could but they didn't do that either.... Would've got them to do these items but they called right before they closed to come pick truck up and again i was leaving the following morning, which they were well aware of!!! This has been a very, very, very expensive disappointment!!!!!!!! Not sure how many very's to put for almost $2800.00 so insert as many as needed if you'd like....”

Helpful Report

Posted 6 years ago

“Bought a enclosed trailer from the rock hill store. Love it. Good service and great prices.”

Helpful Report

Posted 6 years ago

“I enjoyed doing business there. The team was very helpful and satisfied our needs. Thanks!”

Helpful Report

Posted 6 years ago

“The experience with Leonard was ""Top Notch"" for my wife and myself.. We would use the company and this Location again!!!!”

Helpful Report

Posted 6 years ago

“We recently purchased 2 truck caps and hitches for our trucks. The manufacture had a delay in getting the caps delivered, and Leonard worked hard to get it fixed and delivered in a timely manner. Leonard did a great job installing everything and were a pleasure to work with!”

Helpful Report

Posted 6 years ago

“Waited couple months”

Helpful Report

Posted 6 years ago

“Bought a tow dolly from Leonard very good product and service they made sure I knew how to operate it and I wouldn't hesitate going back for other needs”

Helpful Report

Posted 6 years ago

“The paint is peeling lift gate work real good. Gate need in proved but every thing else is great.”

Helpful Report

Posted 6 years ago

“Customer service is excellent. I had a cable break and when I showed it to the dealer he replaced the cable immediately.”

Helpful Report

Posted 6 years ago

“Quick, clean and looked great!”

Helpful Report

Posted 6 years ago

“they were very pleasant,they got what I wanted and it looked great”

Helpful Report

Posted 6 years ago

“We Love our latest Leonard Lid, it is 2nd purchase from the Newbern, NC store. Both purchases were Great! But only one draw back, both Lids were installed a little off center and my husband corrected it himself. Jobs were done by two different installers so it is our belief that the problem stems from incorrect company training not any one individual installer. Please Note: If and when we purchase another Lid for a vehicle we Will Definitely purchase it from the same store again, we are that satisfied with the purchase.”

Helpful Report

Posted 6 years ago

“Love the hard tri~fold bed cover. Excellent quality and very easy to open and close. Little problem with my order the first delivery but was made right very quickly and because of the error they made it right with no instructions charge. Second purchase from Leonard’s and the first was a full cap for my Dodge Dakota. Loved it too and custom paint looked like new when I sold it after 13 years”

Helpful Report

Posted 6 years ago

“Installation took all day. Salesman said two hours”

Helpful Report

Posted 6 years ago

“My most recent purchase was a stack system for the truck bed. I was told it would be about a week for it to come in. At 1.5 weeks I called to find out it was never ordered. That supposedly corrected, I waited two more weeks, called again, and was told it would be in by Weds. The following Monday it still was not in. I was then told it would be in tomorrow, which it was, however, no one bothered to call me and tell me it was in so I found out Friday when I called again. 5-6 weeks to get a stack system installed. I purchased a camper top this past December and was told it would be 4-5 weeks to come in. 3 weeks in I called to see if I could add a roof rack. I was told they would check on where it was in production and get back to me. Never did. Called 3 or 4 more times over next two weeks with the same response but no one got back to me. Finally I went in to the store in person to get an answer just to find out that my camper top was already there and no one bothered to call me. This was at the two month mark. My first purchase was a car dolly. I never got the title. I asked about it when I made my camper top purchase. It was on a clip board hanging on the wall and no one bothered to call me or mail it to me. It had been hanging on that wall for almost a year and a half. It is understandable that items may take longer to get due to various circumstances, but not getting back to someone with a status when you item is overdue is just laziness and incompetence. Not telling someone that their item is in after they have waiting twice as long as it should have taken (TWICE) is ignorance and poor management. I will never do business with Leonards in New Bern, NC again.”

Helpful Report

Posted 6 years ago

“I'm satisfied with my trailer purchase, but follow-up customer service is lacking. I've called 4 times inquiring about my certificate of origin...it's been over 2 weeks. Currently I own a $3600 yard ornament since I can't register the trailer and get tags. Robert 910-624-1376”

Helpful Report

Posted 6 years ago

“We love our shed. It’s excellent quality. Also, Leonard’s customer service was amazing. The sales rep went above and beyond to ensure we got the shed we wanted when we needed it. The installation team were fantastic as well. They navigated a tight space to get the shed where we needed it in our yard. Highly recommend!”

Helpful Report

Posted 6 years ago

“Quick, went over all options for my product and was able to choose exactly what I needed without feeling like I forgot something or bought more than I needed”

Helpful Report

Posted 6 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,084 reviews