Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 931 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love this bike, it is fun and easy to ride had a question and was answered promptly great service.”

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Posted 1 year ago

“Are ad advertising for 999 and go to buy and have tk pay over 1599”

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Posted 1 year ago

“Your service has been excellent. Thanks you”

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Posted 1 year ago

“Great 👍 👍👍👍👍👍👍👍👍👍”

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Posted 1 year ago

“Bought 3 e-bikes from Leon cycles 10 months ago. The battery has stopped working on one of them. Leon cycles will not honour the warranty. The retailer blames the manufacturer and the manufacturer blames the retailer. I had to fork out $600 on a new battery.”

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Posted 1 year ago

“Ordered the bike Sunday picked up Tuesday staff very helpful.”

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Posted 1 year ago

“It’s a quick delivery. It’s a very nice bike. It’s my second NCM C5 bike.”

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Posted 1 year ago

“Have been very happy with bike. Had it for 3 years now and the "controller" just stopped working for no reason that we could figure. However Leon Cycles did sent us a new one asap and it's back on the road and loving the ride.”

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Posted 1 year ago

“Nowadays I rarely experience good customer service and have grown to expect disappointment from dealing with businesses of any kind. I started to cringe as I began a recent Ebike build because I realised that I was missing several important bits and was expecting a month long safari around the world to find everything. I certainly didn’t expect that I’d be writing a glowing review about how it was made so easy for me! After some Googling, I phoned your store and was assisted by Danny who assured me that he could help with my list of very random parts. When I arrived in store, I found Danny who dropped everything to help me. He climbed over bikes and contorted himself into tight corners as he gathered parts from the warehouse and workshop. He chased after other staff and ran around the entire building until I had everything that I needed. Then he worked out a very reasonable package price. Whilst roaming around in the showroom, I was blown away by the range of parts and accessories that most customers would overlook during a regular visit. It pays to look and it pays to ask because I was able to solve a couple of unrelated problems as well. I can’t think of another “big-player” retailer that combines so many great ingredients. A bright,shiny superstore with the vibe of a local family-run corner store and with staff that ooze a passionate desire to solve problems for customers. Thanks folks !”

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Posted 1 year ago

“Awesome bike very happy with the quality of the ride, would highly recommend :)”

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Posted 1 year ago

“I have been looking at e-bikes for some time now and have done a lot of online research. The NCM Moscow Plus was my number one choice and I am extremely happy with it. The purchase online with Leon Cycle Australia was quick and easy, placed my order on the Friday and it was delivered the following Tuesday to rural NSW.”

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Posted 1 year ago

“Both bikes received promptly (Nth NSW). Assembly went smoothly bikes look well built. Certainly look the goods but yet to ride (wet weather).”

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Posted 1 year ago

“This was so simple product has it was easily put together by myself instead of taking it to a professional.”

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Posted 1 year ago

“The online customer service is excellent. The guides me to get the right rebuke parts and provides details instructions about how to install. This save me $100+. Thanks to the excellent on line service.”

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Posted 1 year ago

“The product was faulty no good”

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Posted 1 year ago

“Have a NCM London Bike. Great for its purpose. Would be better if It had a hand throttle as well as pedalling”

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Posted 1 year ago

“Never ordered from this company before I needed a new ebike battery Simple website Good tracking communication Quick delivery Alton’s simple and easy self service”

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Posted 1 year ago

“I initially purchased an e-bike which had a fault with the pedal assist after I had first assembled it . The staff at Leon Cycles were sympathetic to my concerns and offered a complete new bike . I was very happy with the positive attitude and assistance given to me throughout my purchase and the new bike is exactly what I wanted at a good competitive price .”

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Posted 1 year ago

“Delivery was quick and tuned up in great condition thanks”

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Posted 1 year ago

“Very happy with my purchase. Delivered fairly quickly, one bike came in 7 days of ordering and second bike came a few days later. Easy for 2 to put together. Rides great.”

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Posted 1 year ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 931 reviews