Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 953 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

Write Your review

Tell us how Leon Cycle Australia and New Zealand made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leon Cycle Australia and New Zealand 5 star review on 25th July 2025

Janelle Gamble

Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

Monique Cardon

Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

Peter Mihalec

Leon Cycle Australia and New Zealand 5 star review on 22nd October 2024

Harold Hoepfner

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The battery for my NCM e bike failed at 9 months I am now at 13 months and still waiting for the replacement under the warranty. The back up and customer service from NCM in Australia is woeful.”

Helpful Report

Posted 9 months ago

“I needed a battery urgently and Leoncycle went out of their way to get it to me 😊”

Helpful Report

(Australia) - Posted 9 months ago

“Leoncycle were superb in dealing with my issue of a replacement charger - their staff went above and beyond what I expected and I’m extremely grateful!”

Helpful Report

(Australia) - Posted 9 months ago

“Very helpful and very knowledgeable.”

Helpful Report

(Australia) - Posted 10 months ago

“Excellent service and bikes are amazing. Now riding daily 20 to 30 km with ease.”

Helpful Report

(Australia) - Posted 10 months ago

“Recently my wife and I had the pleasure of buying a folding NCM Paris Plus ebike from Leon Cycles in Laverton, Victoria. Any questions were answered enthusiastically. I encourage anyone wanting a new bike to make Leon Cycles a first choice to visit. You won't regret it. Peter”

Helpful Report

(Australia) - Posted 10 months ago

“Battery lock not enough strong to hold a more powered battery .It is made of V cheapest plastic and no any security.I have broken my battery holder and lock many times because only of small pits on road . I don’t wanna to give 1 star I want a -1 star to NCM bike battery holder n locks . These bikes are expensive but this disadvantage made them all cheaper. I don’t know company making a good bike but why don’t caring about this feature”

Helpful Report

Posted 10 months ago

“kevin kevin 3 posts 4d Highly disappointing and unprofessional !!! My recent experience with Leon Cycles has been highly disappointing and unprofessional. I purchased a bike with the expectation of quality and support, but instead faced serious safety issues that Leon Cycles has failed to resolve effectively. Upon arrival, the bike had clear faults—a misaligned rear mudguard and a cable dangerously close to the tyre, both of which posed real safety risks. I immediately reported these issues, expecting Leon Cycles to prioritize customer safety. Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects. After weeks of back-and-forth, Leon Cycles finally suggested a replacement, yet assumed that I hadn’t been riding the bike due to safety concerns. This assumption was not only unprofessional but also inconsiderate, as I had already made it clear that this bike is my only transportation for commuting. Even now, I am waiting on a viable solution, either a proper replacement or a refund that covers the necessary repairs. Leon Cycles has demonstrated a lack of urgency, accountability, and professionalism in handling a simple yet critical issue. The disregard for customer safety and satisfaction is unacceptable, and I cannot recommend them until they make serious improvements in both product quality and customer support.”

Helpful Report

Posted 10 months ago

“I highly don't recommend Leon .com for so long now i have been battling with depression because i lost a lot in crypto and i was highly frustrated i am so glad i came across a recovery expert call Mrs. Oliver she really help me retrieve everything i have lost in cryptocurrency she can also help you recover whatever you have lost in crypto via *** olivercompanyexpert 505 @ gmail .com”

Helpful Report

Posted 10 months ago

“Great service- went the extra mile to help get the parts we needed.”

Helpful Report

(Australia) - Posted 10 months ago

“Excellent installation advice and a quick delivery at a good price”

Helpful Report

(Australia) - Posted 10 months ago

“We haven’t really had a chance to test them as we just returned from holidays but the quality is excellent. I had a broken throttle cable on one of the bikes, I sent a photo and you responded quickly and are sending a new one.”

Helpful Report

(Australia) - Posted 10 months ago

“My bike was stollen and ended up in the water at the end of a jetty so got it back. Rang Leon Cycles who were very helpfull and great support. Parts arrived quickly and exactly what I needed. Bikle now back in service. Couldn't be happier with their support, service, spares on hand and delivery.”

Helpful Report

(Australia) - Posted 10 months ago

“Enjoyed the experiance, good service and advise, having an electric bike i new what i iwanted , but had the various bikes avalible and explained , i am vety pleased with my purchase and it comes up to all my expectations.”

Helpful Report

(Australia) - Posted 11 months ago

“goog bike but still waiting for my bike lock”

Helpful Report

(Australia) - Posted 11 months ago

“Excellent,received the ncm e bike and a helmet with no problems.”

Helpful Report

(Australia) - Posted 11 months ago

“The biggest problem we are having working out when a actual delivery would arrive. There isa time difference between the delivery being shipped from Melbourne or Sydney with the Sydney delivery sometimes being over 10 days”

Helpful Report

(Australia) - Posted 11 months ago

“It is awesome. Very easy to use and smooth to run.”

Helpful Report

(Australia) - Posted 11 months ago

“Very helpful with ensuring I ordered the correct parts. Always helpful with enquiries.”

Helpful Report

(Australia) - Posted 1 year ago

“I LOVE LEONCYCLE PRODUCTS. THEIR SERVICE AND DELIVERY ARE SECOND TO NONE.”

Helpful Report

Posted 1 year ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 953 reviews