Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.20

2.2 Rating 429 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our sales associate Jonathan McAlpine was courteous, helpful and friendly. We got everything we needed.”

Helpful Report

Posted 1 year ago

“Shawn M., sales at the Coquitlam store, was very professional in facilitating our purchase of a Kingsdown mattress mattress cover. We are very satisfied.”

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Posted 1 year ago

“I purchased a dinning set online. I phoned the location at Sheppard and McLevin in Scarborough and left a message for a representative to call me back. A fine young gentleman by the name of Jaz returned my call. He was outstanding in his customer service skills. His polite manner and his willingness to help compels me to make more purchases. Thank you to Jaz and to Leon's for hiring the right people.”

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Posted 1 year ago

“Very lovely store”

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Posted 2 years ago

“I had a great experience at the store. The Salesman was very helpful and very pleasant. I found exactly what I wanted.”

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Posted 2 years ago

“I had a problem with a area rug I purchased, our sales rep Renee Noel (good rep) put us in contact with Debra the service manager... just like that the problem was solved. Hats off to Leons and the great staff. Well done. Gerry Allard”

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Posted 2 years ago

“We went to change the sofas’ color that we chose a week ago. Our agent was not in duty so Ali on the front desk and his colleague were willing to help us and they did a great job. We really appreciate it. We always have had a good service at Leon’s Ottawa.”

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Posted 2 years ago

“I went to Leon’s to purchase a few items for my home, the staff at the McLaughlin location was very helpful, knowledgeable, accommodating making myself and my daughter felt very welcoming. A huge huge thank you to Veronica the store Manager, Megha the store customer service representative and Ramanjot. These there ladies are excellent and I highly recommend stopping by the store and requesting one of these ladies to assist you with any purchase big or small. Excellent customer service ladies. Kenisha Ellis”

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Posted 2 years ago

“Bought a couch and reclining chair at the Regent location, my sales person Mohammed Rahmen explained to me everything I needed to know in good detail. He got all the paper work and everything done quickly and I wasn't pressured or rush, good salesman. Wouldn't definitely come back in the future here as I am looking for a coffee table.”

Helpful Report

Posted 2 years ago

“My wife and I were browsing the Leons store in Vaughan(by Vaughan Mills). We were approached by Garima(Leons Sales representative). We never felt any type of pressure, in fact we found Garima very helpful in our search of a sofa. We were so pleased and satisfied and ended up buying 2 sofa sets. My wife and I highly recommend Garima to help with your furniture purchase.”

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Posted 2 years ago

“My husband, son and I were in Leons Ottawa yesterday and were helped by a salesperson called Michelle. It was a great experience! She really helped us think things through (space, comfort, etc) and genuinely cared about us and wanted to help us find the best options. We ended up buying a mattress and sofas with no stress at all. Settling payment etc. was handled with great patience from Michelle and the reception team. Everyone was happy 😃. This is not the first time we bought at Leons we are repeat customers and everytime we leave feeling great (even if we come to just look). Thank you so much Michelle and Leons Team!!”

Helpful Report

Posted 2 years ago

“I bought all my appliances at Leon’s, my dishwasher has not been working properly. Never cleans my dishes, I would not recommend this dishwasher. It’s been wasting water in electricity. I don’t know what is wrong.”

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Posted 2 years ago

“Excellent service !!! Alex is such a great sales person.. so bad he is only on the weekends . He literally helped me with everything + he didn’t let me carry anything , he lifted the ottoman I liked it and brought it in my car . We need more people like him for customer service !!”

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Posted 2 years ago

“The Boxing Day sales were great. I purchased 2 chairs and they were delivered to the store within 3 days. The sales reps were very helpful and friendly .”

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Posted 2 years ago

“Ordered some sofas and the delivery men came on time, they were very professional and very clean job. The product came in perfect condition and installation was so quick.”

Leons Furniture 5 star review on 21st December 2022

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Posted 2 years ago

“Pam is an amazing ladyshr knowledgeable and friendly we got the best service. When shop at Leon's ask for her. Great quality furniture.”

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Posted 2 years ago

“From purchase to delivery was phenomenal. Special thanks to the the delivery crew who were friendly and courteous.”

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Posted 2 years ago

“We purchased a 65 inch TV from Dan Fuller on Fri. Dec. 2. He was extremely helpful and courteous.”

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Posted 2 years ago

“Way to go Leons! Outstanding Service! I am extremely happy and grateful to the following, Windsor Leons' salesperson Terry and manager Ali H., and Brantford sales manager Amanda. I cannot say enough good things about Terry and Amanda who went out of their way to help us get 2 beautiful leather chairs. I have been looking for quite some time. Terry even picked it up for us in Brantford! His manager, Ali, was also very kind in helping us. Thank You!!! Christmas came early!”

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Posted 2 years ago

“Great service from John Lee. Very straightforward and honest.”

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Posted 2 years ago

Leons Furniture is rated 2.2 based on 429 reviews