Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.19

2.2 Rating 506 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 43%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 7th September 2025

Anonymous // 01/01/2019

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“Extended warranty sucks, Never again will I spend the money on an extended warranty. Our dining table is glass and a chrome base. The base is attached to the glass by round discs glued to the glass, well one let go and when we contacted Leon’s we were told it was covered under our extended warranty. After days sending pictures of the issue we were finally told our warranty did not cover the table issue, only because they could not figure out how to fix the problem I believe. We buy extended warranties to cover unexpected failures or other issues that might happen not to be told you don’t have coverage for that issue. This is my second issue with extended warranties and both were a bust by Leon’s and their other company. Wasted money and a lot of headaches dealing with this company. They don’t care as long as they can take your money. We went weeks without a table to eat at since it is our only one. Finally after all the bs givin us I decided to try fixing myself. Went out an bought Gorilla Glue for glass and metal, prepared the glass a directed, sanded the disc flat, applied thin layer of glue and put where needed with weight on it. Let set for a week the put back together and it is holding just great, disc is a little different looking due to sanding but with a placemat over it you don’t notice. Overall never again will I buy into an extended warranty.”

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Posted 3 years ago

“I bought a finally received delivery of a new bedroom set on Saturday past. After a botched delivery i received a request to review my delivery experience after which i sent a weak response and within 30 seconds of sending the review I was contacted by Frank the delivery Manager who was completely professional in dealing with my complaint. He immediately send another crew over to rectify my problem. I must give a 5 star review to Leons for immediately dealing with my issue, but most of all PROPS to Frank and Nakulesh (driver) for dealing with my issues in the most professional and proficient manner. Thanks guys.”

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Posted 3 years ago

“We would like to commend Haru especially for providing us an exemplary customer service experience. She has been consistent in doing follow-ups and giving us updates from start until the time we have receive the furniture we ordered. I recommend her highly and without reservation. I would say that she is the best sales person in the Leon's Regent Avenue, Winnipeg store. Keep it up!”

Helpful Report

Posted 3 years ago

“Purchased a tv from Leon's Scarborough location recently and noticed a large crack on the screen after unboxing it. Unfortunately, I couldn't get any help to unbox the 75" tv until a couple weeks later so by the time I reported it to Leon's, it was past the 72 hour reporting period. Because I reported it late and after a month-long investigation, the manager (Joseph Castaneda) said they couldn't send a replacement or give a refund of any kind. I understand that this is the company policy but I don't understand how a company like Leon's can just even help a customer even a little especially when I've been a customer of Leon's for years. It not only took over a month to get a decision but the most frustrating part is that through their investigation, they admitted that the delivery driver was suspended for not following proper delivery procedures. In fact, when the delivery driver opened the back door of the truck, the tv box was laying flat on its side and not tied down. He slid it off the truck bed by himself into the side of the tv. The side of the tv is not meant to carry that amount of weight which is why the instructions on the box even say to lift the box in an upright position by two people...not one person and not on its side. It just so happens that the crack was on the left side of the tv screen. How can that be a coincidence? I just don't understand how you can punish the delivery driver but still not take any responsibility and hide behind a 72-hour rule. I'm not an unreasonable person so I even suggested a compromise of a partial refund but all he would say is he couldn't help due to the 72-hour policy. Can you at least help me out by picking up the tv and disposing it? Nope. For those who are reading my review, I'm just telling you my experience and it's up to you to decide whether you would want to buy from a company that can treat a customer like that. I never thought this could ever happen but, it did. For me, I can never shop at Leon's ever again or any company can do this to a customer. I've learned a lot through this experience though. Always do your research of company's policies before making large purchases like this. For example, Best Buy has a 30-day return policy and after speaking with their returns department, their process is simple. Just call them and they will create a ticket, send a person to deliver a replacement, and pick up the damaged tv. It's that simple...no month-long investigations. They actually put the customer first. Also, use a credit card that has purchase protection so that in case of any damage, you can be reimbursed the full cost. Anyways, I hope my experience with Leon's helps anyone who is reading this. I know I've learned a lot and cannot recommend shopping at Leon's. It's just not worth dealing with companies like this. It's a shame.”

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Posted 4 years ago

“I bought sofa from leons about 4 months again. The quality was not good. I asked for return but they gave me hard time to return a defective sofa. In the end they agreed to rerun the 3 love seats. I ordered another one but the Delivery date give to me was two months later, which I agreed to as I had no choice. When the delivery date came close they called me to advise that the delivery date has been pushed for another month and a half. I went for Leona at Vega Blvd, Mississauga and the sales agent Raj took me the customer service manager Simrin, who advised me that they can not do much except that they can compensate me with 200$ discount on an almost 4500 sofa set invoice. I asked them to call the site manager, who did not bother to even come out of his office, and who was apparently more busy with playing games on his cell phone than try and resolve customer issue. His arrogance was such that he reprimanded Simran that why did she even offer a 200$ discount to me. I saw him playing and wasting time on his phone all along while I was dealing with Simran and Raj for resolving my sofa huge delivery delay issue. In the end it’s very bad customer service with the worst store manager, refusing to get off his seat and helping customer out.😡😡😡😡”

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Posted 4 years ago

“That's awful store. for my 1er and 2do experiencie with Leon's store at burlington store. The 1er time, They sold my chair that I had already paid for 😡😡😡 and the 2do time I bought a mattress, paid for it, and received a completely different one. 😡😡😡😡”

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Posted 4 years ago

“Zero stars Leon! They have charged my credit card 3 times for the same couch!!! I have been waiting 10 business days for a refund! My credit card is full! Pre authorized payments are bouncing! I can’t buy anything on credit! Customer service keeps on telling me to wait!!!”

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Posted 4 years ago

“Furniture was fine until we had it delivered by their “recommended” 3rd party delivery. First they showed up alone, not sure how he was going to handle a couch by himself. Dropped my unit and broke one of the back panels. And then, he didn’t know how to remove the back rest from the seats, totally useless and not worth the 80 bucks. Whatever you do, don’t use this service that they offer.”

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Posted 4 years ago

“Outdated furniture. very bulky. very poor customer service.”

Helpful Report

Posted 4 years ago

“I purchased a Stanley Sofa set along with other items on Aug 2021 from Brampton Leon's. They display high quality furniture and deliver cheap items. The sofa i received was low quality garbage, different colour shade. The customer service is poor, no response, too many error in invoicing, inadequate knowledge about the items. I lost $ 1800 through the purchase.”

Helpful Report

Posted 4 years ago

“I have purchased several pieces of furniture from Leons and I have to say that I never had great expectations because I know that the pricing reflects the quality. Average to say the least...However my concern is their current advertising campaign. I am embarrassed to be a white person if the couple in ads is supposed to be representative of my demographic...#LEON'S SO WHITE...I change the channel when their commercials come on. You can do better I'm sure.”

Helpful Report

Posted 4 years ago

“We ordered a sectional from Coldbrook, NS, and delivered it by end of June. Part of the sectional had no legs. As delivery guys advised us to call customer service management and we asked for missing part. They promised will placing an order and we will have it soon. A month after I phoned customer service to know when I will get missing parts, I was told the Customer service manager will call me in few minutes, she is busy now, but, never happened I call 3 times left massages she never responded. I emailed her 2 times never heard back. I understand that Covid-19 is increasing problems between customers and businesses, but, ignoring a customer who paid in advance for their products and showing no respect it’s shocking, the fact of not being or willing to communicate with us and hiding behind the door it shows the mentality of business. We are Retired and living hours away from the store and have no proper truck otherwise I would bring back what we shopped and dump It all in front of their door and ask for refunds. Shame of them I paid for my furniture and I am not enjoying to have them because one part is lower than other ones and looks funny and ugly. I will not try to wish bad for their business because I believe there is some good people working in this location and trying to survive , but, I am not happy. All I will say, SHAME, SHAME OF YOU Leon's to having managers with no basic sense or training of communications and of course, they got trained by your head office.”

Helpful Report

Posted 4 years ago

“This has reference to the recliner purchased on 07 April 2021 as per detail below in this e.mail. If you remember we explained you in great length that we had already purchased and replaced two recliners from you first at 700$ or so then second one at 1200$ or so, and the seat of both of them collapsed in about four months each. I also told you that I had bought one recliner couple of years ago from United Ltd. at St. James street at 500$ sale price, and it served me well for about three years, after which I bought the first and second recliner from you. I even asked you about the technicality of foam so that we buy the best/hardest seat cushion. Then without a second thought I bought the best you recommended this time at 1,400$. Now I want to write with great displeasure that this recliner's cushion also has collapsed in just four months. Under the circumstances, I want you to refund me the money so that I can go back to the same shop and buy from them or elsewhere, because I don't think repairing or replacing it will not be a workable idea.”

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Posted 4 years ago

“Store manager lacks the ability to speak to customers in a respectable and professional manner. Very disappointed at the Burlington location especially with Brandon I guess I will take my business elsewhere from now on”

Helpful Report

Posted 4 years ago

“I order a sectional cost almost 5000.00 it was supposed to be delivered in 12 to 14 weeks. It’s now 18 weeks and costumer service would not return my emails. The salesman keep promising dates. But no delivery. They have my money over 18 weeks never again would I shop there. I spend over 15000.00 in the past 3 yr. next promise is may 18th 2021. No delivery I will be asking for a refund with interest Michael Rogers”

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Posted 4 years ago

“Very bad experience. I was forced to go inside the store during the pandemic because they would not accept my gift certificate online or over the phone. But the worst part was I had to go through the big store to the back. The employee at customer service had NO MASK and was speaking to other employees. No wonder the numbers in ICU are so high. Very bad. Risk your life for nothing. Oh and they didn't even accept their own gift certificate. Told me to come back. Unbelievable. I wrote to customer service and told them this and their answer was for me to order something online and pay for it in full myself, then come into the store in 3 months and they will honour the gift certificate and give me a refund for that amount. NO THANKS!!!!!!!! The manager that called me was not interested at all about the employee not wearing the mask. They need to warn people at the entrance about this.”

Helpful Report

Posted 4 years ago

“We purchased 5 appliances (Fridge, Stove, DishWasher, Washer & Dryer) from Leon's in Anjou QC, in September 2020. We confirmed repeatedly that we required the delivery for end of January 2021 which we were assured would not be a problem. After moving into our new home, we were advised there would be delays. At the end of February, we were contacted by the Laval warehouse to advise that the fridge was damaged and that we would have a replacement within a week however they would still none the less deliver our Washer/Dryer and Dishwasher that same day which they did. The stove was still unavailable however they also confirmed that the following week the Fridge and Stove would be delivered at the same time. I complained to the store as apparently per the live chat and store Leons doesnt have an Ombudsman that we have 2 year old and we order with more than enough time to allow for reasonable deliver/delays....... Yet their only solution was to offer me the used floor models instead WHICH WE REFUSED. We have a 2 year old at home, we've been living with no fridge and stove for going on 60 days. Today, they came to finally deliver the Fridge and Stove and GUESS WHAT, they tried to re-deliver the same damaged fridge and floor model stove. My husband and I are furious, they offered no assistance, compensation or solution, we have to sit here and wait for them to tell us when the correct new items are available, not to mention we missed work again to wait for the deliveries to come. WHAT TERRIBLE SERVICE. I cannot believe the experience of purchasing a new home has been tarnished because of Leons. We have had to order in constantly and use a cooler for other items. This is ridiculous and its not like we can just to my folks or inlaws for meals or to prep. Hello COVID? I am appalled by the lack of customer service. The only positive I can say is that both times the delivery operators were great to deal with!”

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Posted 4 years ago

“Do not go to Leon's. Customer service means nothing in this store. I ordered a refrigerator on September before moving and was told it comes in 4 to 6 weeks. Now it is March 13 and I have been told today the manufacturer pushed back the delivery for the 5 th times to March end. I am living in another city now and when I contacted on line chat to find if there is any other option available in stores close to me, he kept saying me contact the store!!!! I just paid for nothing and they don't care about that simply by blaming manufacturers!!! How don't you have any penalty on your delivery time that manufacturers are able to push it back forever????”

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Posted 4 years ago

“They said delivery in 4-6 weeks. They should have said 4-6 months!”

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Posted 4 years ago

“I bought two Gerry linen accent chairs on May 28th. Within six months the seats were lumpy and the springs could be felt when sitting on them . I’ll called and e- mailed but got no response .I am not happy that Leon’s would sell something with such inferior quatity and do absolutely nothing about it ,not even a call .”

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Posted 4 years ago

Leons Furniture is rated 2.2 based on 506 reviews