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Leons Furniture Reviews

2.2 Rating 506 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 506 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
We were very pleased with the service we received from Sawsan the sales person who was very helpful when we purchased dining room chairs. We would certainly recommend Sawsan and Leon’s to anyone! Thank you again. Rae Shepherd
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Posted 3 years ago
Nice salesperson Kevin who sold us mattress queen size, we needed to get it replaced to a thinner mattress which was no problem Salesperson advised us it was even a bit less than the other so on our way to get the small refund his manager Maria told him we had to buy something for 290.00 in order to qualify for this lesser price..Makes one feel stupid as the bait and switch happened to us. They have now lost future sales from us and our family. Ottawa Leans on Walkley.
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Posted 3 years ago
If possible I would give them zero stars. First the salesperson misinformed us! he told us the sofa would be delivered and set up by the people who come to deliver. Well the delivery guys told us NO. So we open the box to find the brackets in the wrong direction and two right arms of the sofa. May husband went to Leon's at ProBass Mills, Amazingly first my husband was shown the fine print on the back side of the receipt ( which you receive AFTER ones pays them that stated that the buyer has to set up the furniture themselves) As to the two Right arms they would call their supplier in US , and since no one knowns about electronic mail it was to be done via donkey express which would take months to get to US. Then they would ask one man to go to the warehouse to check and see if they had an extra left arm and again since they do not have an electronic inventory the guy will walk through each aisle and physically check for the part and then the donkey express will be used to inform us of whether they have the part . And if NOT only then will they pick up the two rt armed sofa and take it back. So at least a year but due to any calamity happening in any part of the world it might take even more time. What they are hoping for is that we get so fed up that we just throw the sofa out !!!! ($3000) NO ONE EVER BUY ANYTHING FROM LEONS
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Posted 3 years ago
Sawsan, my sales assistant on Queensview Drive, was a huge help in my search for a love seat. She was very professional and in particular made sure to point out those couches that were available immediately. I ended up with a lovely purchase, made even better by the 20% off customer savings certificate.
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Posted 3 years ago
Its worst ever store when they are selling super nice totally misleading especially they force you for extended warranty that covers everything its a fake by the company called https://zucorahome.com everything they gonna through on you just by saying its not covered avoid avoid avoid totally disaster never ever buy from Leons and their warranty by https://zucorahome.com
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Posted 3 years ago
Similar to many of the other posters, I purchased a couch in Dec 2021 and told it would be delivered in January. Called in late January and told it would be further delayed until March or April. Called again in late March and told it would be delayed until June. They had already charged me for this purchase, refused to provide a discount for the delay (despite essentially providing them with an interest free loan). I hope others don't get stuck in this same situation.
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Posted 3 years ago
SPENT 1000$ ON A NEW TV FROM LEONS... THEY DELIVERED IT TO US... IT DOES NOT WORK AND THEY WONT RETURN EXCHANGE OR REFUND OUR MONEY
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Posted 3 years ago
I just bought a chair there and they have been absolutely excellent with helping me out. Lou Ann in service plus Terry my salesman and also the service technician have been absolutely great. Cannot say enough about my service from these people. A special thanks to them all.
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Posted 3 years ago
The customer service I received when the delivery men delivered my new mattress was great!! Friendly, timely service the only thing that was wrong was I forgot to write down their names so I could personally thank them. Well done delivery gentlemen from Kingston Leon's that serve the Napanee area👏
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Posted 3 years ago
Worst exerience ordered sofaset in July 2021 and now almost end on Feb 2022 and still answer is it will reach in 4 to 6 weeks ,but they deduct the payment from credit card at the time of booking and for last 8 months we paid full amount and waiting .Never ever order anything witg Leons.
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Posted 3 years ago
Ordered upright freezer in sept 2021 for my sons house warming gift, I was told it would be in Oct , I had to call , then told me it was on back order , which was fine , then called again to see when it was coming in , then told me not till Jan 2022 , fine , then called to tell me they could not delivery it to me , because it was not in they delivery area, that I had to wait another week for them to delivery to another store , for it to be delivered in Guelph , they came , was not in box , delivery guy told me it was floor model , which I thought I was buying brand new , it came with dent in side and huge dents in back , I waited six months and they had my money to receive floor model , will never shop Leon’s again . Shirley mckenna
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Posted 3 years ago
I'm happy to report a very positive experience at Leon's. My elderly mother is moving to a Retirement Residence. The furniture she currently owns is too big to fit in her new apartment. We ordered all new furniture 6 weeks before her move in date. I followed up at the 4 week timeframe and all but the kitchen table and chairs are ready for delivery. There was 1 problem with the bedroom set. One item that secures the bed frame together was missing. Our salesman, Walt Provencher, found the item at a different store and has arranged for it to be shipped to the London store, where we purchased all the new furniture. We are very appreciative that Walt went out of his way to make sure that all the parts belonging to the bedroom suite will be delivered together. I would highly recommend Leon's, and in particular, Walt, our sales person!!!
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Posted 3 years ago
Leons has no customer service, they don't behind their product. Don't buy extended warranty they don't pick their call.
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Posted 3 years ago
Just received the two beds I saved $800 each on. I am so totally happy with Leon's and their staff. Definitely going to buy all furniture from them. Josh and Tristan were the delivery men and they were awesome, took off their shoes, minded the walls and exceedingly polite. I am very satisfied with everything about Leon's and highly recommend. Did I mention the delivery was free as well unlike the rest of Red Deer stores!✔😊🤸‍♂️
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Posted 3 years ago
Please tell me what you would do in this situation if you were the manager of Leon’s in Barrie. Here’s the basic situation: My daughter ordered accessories for two expandable cribs (convert to toddler) that she was given as a gift. Without boring you with too many details, when I drove to Barrie on their direction to pick the parts up (1hr 15 mins), it became very clear that Leon’s had screwed everything up. It took another hour for them to figure out what they were supposed to do, and because a previous Leon’s employee had screwed up on the original order, I actually had to re-order and repurchase the products at the Barrie store. All seemed fine and I was sent to the loading dock. Without me realizing it, they loaded my vehicle with one set of the correct parts PLUS a $700 complete crib set (that we didn’t order or pay for). When I realized this (Ok, I'm not always quick), I turned around and went back to the store. Turned out they only had one set of parts (not the two we ordered) and that the crib that was loaded was obviously another huge mistake on their part. They told me they could have the second set of parts we paid for sent to them from another store but it would take two weeks. I asked to speak to the manager (Blaine) and told him that since Leon’s had waisted my time (at least 2 hours not counting travel) and my gas… AND that because I’m an honest man I had just returned to them that $700 crib saving them quite a loss, shouldn’t they offer to spend $50 and ship the parts to our house in Meaford so that we don’t have to do the trip again? Manager Blaine, “We aren’t allowed to ship via fedex or other services and I’m not about to send one of my trucks with this small order to Meaford. I’m not going to break that rule”. So, after picking my jaw up off the floor, I said….”Ok, If you can get it sent to your store, why can’t you just send it to the Collingwood store so we won’t have to drive so far again to pick it up?”. Manager Blaine: “That’s a franchise store”. So…? Silence. No offer to help. Just come back to Barrie when they have it and pick it up. I’m interested to know what you might have done if you were Blaine.
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Posted 3 years ago
Sales Representative at Brampton McLaughlin location Elina was an amazing girl. My husband gave her a hard time and she stayed cool and professional. She had most of the answers and if she didn’t she got someone who did. I will ask for her by name next time. It was because of her we bought the furniture there.
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Posted 3 years ago
Had a great experience the other day. We walked in just to see what's available. The store is huge and has great selection. We talked to a salesman Kevin Barnaby. He helped us to find a perfect couch and was such amazing help and the perfect salesmen as he answered all of our questions and was always going the extra mile to help aNyway possible.Overall had a great experience and we thank Kevin for his hard work and great customer service.
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Posted 3 years ago
Definitely the last purchase we make with Leon’s. Considering returning everything we purchased. Waited 4 months for delivery, when the furniture arrived the delivery crew refused to carry dresser up the single flight of stairs at my elderly mothers house and left it in the hallway blocking her closets. She didn’t know any better and said “ok”. Had I been there I would have told them to take it all back. Way to treat the elderly. If two young men say it’s too heavy how are we supposed to figure this out? I have an arm injury and my mother is elderly, now we are left on our own by Leon’s to figure out. Extremely unsatisfactory service.
Leons Furniture 1 star review on 17th January 2022
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Posted 3 years ago
Definitely shop elsewhere. Leons charged my credit card immediately after purchase knowing the item would not be available for another 3-4 months. Normal practice is to charge a credit card once an item has been shipped. I immediately cancelled the order, told there would be a refund. I have called twice asking for confirmation that my item was cancelled, no confirmation received, no refund received. Crooks!
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Posted 3 years ago
***********. CUSTOMERS BEWARE. ********** Should you choose to deal with this company understand if you order an item online there is a 72 hour return policy. YES 72 hours. Tell me how in this day and age a company can have a policy like this. Oh wait a minute you know the really small print on the back of the 3rd page of the bill thats where they have this printed. RIDICULOUS!!! We ordered a range trim kit and waited almost 6 months for delivery and Leon's will not accept it for a return. If they had accepted it there would be a 50% restocking fee... So Leon's will not see any future business from us!
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Posted 3 years ago
Leons Furniture is rated 2.2 based on 506 reviews