Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.28

“Be careful when taking Lexham insurance, a car hit my motorcycle, it ended up with my motorcycle, it was a total loss and they didn't activate the insurance when I needed it, I was screwed, the last and only time with you, if your vehicle needs to be activated you will be left in the loss, I know, choose another insurance company.”

Helpful Report

Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“horrible customer service”

Helpful Report

Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“If you need to make any adjustments or need any advice you can never get a hold of them. I've tried all the contact methods and it's been over a week and I'm still trying.”

Helpful Report

Posted 1 month ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“It took too long to answer the phone and the customer service attitude was bad.”

Helpful Report

Posted 2 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 month ago

“Trying to get through on phone 36 minute wait so far Live chat useless just tell you to call Can’t log in go to chat for help they say call 🤷‍♀️”

Helpful Report

Posted 2 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 2 months ago

“No answer to phone calls one of the calls 38mins long .no answer to 3 emails asking for my ncb certificate.. still nothing 3 weeks on ..poor company but quick to take your money..absolutely no customer services...”

Helpful Report

Posted 2 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 2 months ago

“Very expensive food delivery moped insurance, every year increase the rate doesn’t matter if you have not claims bonus, for sure it’s my last year with them 😡😡😡😡😡😡”

Helpful Report

Posted 2 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 2 months ago

“Asked for too much information and then Failed to find my vehicle reg”

Helpful Report

Posted 2 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 months ago

“Completely useless and incompetent”

Helpful Report

Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 months ago

“These people are impossible to get in touch with - I have been on hold foe more than an hour 2 days running and they havent answered yet. Trying to amend policy - it sabsolutely impossible to talk to anyone.”

Helpful Report

Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 months ago

“Increasing the price for no reason whatsoever, disgusting.”

Helpful Report

Posted 3 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 months ago

“I think the amount it cost is very unfair I believe if you hold a clean year you should receive benefits from that not double in price I believe your not out here to help people I believe your just here to help yourself I believe even if I had an accident you still wouldn’t be here to help me it’s would be all about yourself I feel like you just wrong for the prices you charge.. but as far as I type is as far as this review will go you probably won’t even read or reply”

Helpful Report

Posted 4 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 3 months ago

“Every insurance canceled every not good”

Helpful Report

Posted 4 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 4 months ago

“Muito q bom”

Helpful Report

Posted 4 months ago

“I can’t get through to update something about my policy. I’ve been trying for days and just on hold.”

Helpful Report

Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 4 months ago

“Insurance was cancelled after 2 weeks claiming premium was not paid even though I pay monthly and already paid deposit”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Don't do this insurance. I cancel my policy today. But they said i need to pay rest amount of money. And I didn't get any refund. Then i said i will continue my policy they said no they can't do like that. Then what's the point to cancel the policy I can't digest this d”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Asked to cancel 3 days after I took the policy out they emailed a week later say they have cancel my policy but still owe 177 pound so what about my cooling of period”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Avoid this company at all cost.we have twice had to report them For giving insurance to someone using our address to gain motorcycle Insurance. Their response to us useless,saying in July our address would be flagged and monitored for 6 months to stop it happening again, low and behold we have just received another policy taken out By the same person again using our address… Have now reported this to home office as we feel illegal working is at the bottom of this. This company does not carry out due diligence, do not ask for documents ie household bill etc to prove your name against address, this would and should be a basic requirement.”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Tried ringing yesterday. It was ringing for over 40 minutes and still didn't get an answer. So I hung up”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews