Login
Start Free Trial Are you a business? Click Here

Lexham Insurance Reviews

4.3 Rating 4,982 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,982 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
TD
Verified Reviewer
“with lexham for just over a month, they failed to take the second payment then proceeded to cancel my insurance. they claim to have emailed me and tried calling "many times" i have proof that this infact did not happen. i verified they had my correct details. my first clue was a signed for letter (which in their defense i was away for and my housemate signed for it and i was not able to read it for a week)i phoned them but they cancelled it, and the lady i spoke to was very rude. "we sent you emails and letters and tried calling but you clearly ignored us" i decided to try another policy with them online which was accepted but then i had a voicemail (the first) saying "hi this is lexham.... if your actually going to call us back our number is....." how rude!!! attempted to charge me a cancellation fee for the previous policy. i am refusing this on the grounds that i have proof they are in the wrong, but are now requiring either full payment of the current policy or a guarantor. i am now waiting for a call back from a manger. i might also mention that i had to call 3 times as twice i was put on hold then cut off. i will update with how they finally deal with this situation but for now i am extremely unimpressed with both how some members of staff are rude and with the fact that i was riding a full day uninsured and unaware of it. yes i did also check spam folders. last email recieved was my digital signature. my itemised bill shows no calls from them and my bank notifies me (and charges me) if money was attempted to be taken but failed, i have had nothing from my bank. i am fully prepared to take this as far as lexham want to take this, but i am also fully prepared to accept an apology, a refund of the extra for starting a new policy, and my current cancelation fee wavered. a goodwill gesture for the fact i was uninsured for a day unaware and a further half day while having to sort out insurance again would be nice but unlikely. watch this space for (almost) live updates”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Gave all the information needed to make choice”
Helpful Report
Posted 8 years ago
Vishnukanth Sivasekar
Verified Buyer
“Good customer service.”
Helpful Report
Posted 8 years ago
Daniel Reed
Verified Buyer
“Fantastic service, easy online application, paid online & viewed all documents online Great thanks”
Helpful Report
Posted 8 years ago
Joe Cliff
Verified Buyer
“The price of insurance”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Purchased insurance online, all fine. Had a phone call to say there was a problem with their system and an additional £90 was needed although I did everything correctly my end and it allowed me to buy the policy, I couldn't even cancel or my deposit was lost. Not impressed”
Helpful Report
Posted 8 years ago
Thomas Durrant
Verified Buyer
“Efficient in processing application but not able to sign into portal to gain access to documents. Insurance certificate has been emailed but still need access to the full documentation”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Lexham were really helpful in all types of communication. Prices very competitive but the customer care displayed by everyone I spoke to was exceptional ! Special mention for Rose who looked after the process from start to end in a competent and professional manner.”
Helpful Report
Posted 8 years ago
Lynton Brown
Verified Buyer
“Excellent service. I dealt with Alex, and as a result have taken out insurance for my moped.”
Helpful Report
Posted 8 years ago
Mr C Bailey
Verified Reviewer
“Very easy and good value for money”
Helpful Report
Posted 8 years ago
Andy
Verified Reviewer
“lexhamsecure.co.uk is one of the worst web applications out there - extremely unstable and insecure. Will have to cancel my policy simply because there is no way to download policy contract and customer service over phone simply does not work.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“quick service very happy that my policy started within 15 mins”
Helpful Report
Posted 8 years ago
KC Plumbing And Decorating Services
Verified Reviewer
“Lexham always calls us ahead of time to check our requirements. Year after year we deal with the same member of staff so she knows what we do and what it important to us. What's more we know that the products she finds us are the best fit for us on the current market. Amazingly they have also beat all other quotes on price for 3 years out of 4 for public liability, and they have found us competitive van insurance and tool cover too. Our Lexham contact is Charlene, who has always made us feel like a valued customer and she really enjoys the challenge of getting us the best deal. I wouldn't go anywhere else now. Thanks a million Charlene.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Yes i am happy”
Helpful Report
Posted 8 years ago
Stanley Bunning
Verified Buyer
“you were very helpful over the phone and did not mind when we rang you up over queries”
Helpful Report
Posted 8 years ago
Chris Chadwick
Verified Reviewer
“Although I haven't had to deal with anyone personally for any reason their quote is streets ahead of their competitors. I know I'm a safe, security conscious rider, so I don't mind the large-ish excess. I would save in a year what I am paying in excess should the worst happen. Well done to Lexham for being sensible!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I liked the option to pay for a year instead of the monthly payments. easy application and a quick response would recommend to others.”
Helpful Report
Posted 8 years ago
Elena
Unverified Reviewer
“Charlie was amazing and helped us deal with a difficult situation reg cancelling our insurance. He was wonderful and even phoned me back after talking to his manager and got us a discount on our fee. Been through a lot and it brought a tear to my eye to have a stranger show such humanity. It's the little things that mean a lot!”
Helpful Report
Posted 8 years ago
Rebecca Lawton
Verified Buyer
“Amanda was extremely helpful regarding my daughter's scooter insurance. She researched the best policy, she was knowledgeable and had a very friendly and kind personality. In the end, her help and advice actually saved me money. Other male staff members had also been very helpful (but unfortunately I can't recall their names.) This is the first time I have used Lexham and as a result of my experience I would not hesitate to use them again and will actively look for their quote when I need my own motorcycle policy renewed.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“quick and well priced”
Helpful Report
Posted 8 years ago
Lexham Insurance is rated 4.3 based on 4,982 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request