Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,066 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 19th January 2026

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful advisor”

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Posted 7 years ago

“Not impressed with the call charges for your 0845 6035310 number when we bought 2 months cover. Call charges were £11.23 plus VAT. Absolute disgrace, especially as there was no mention of the high costs. I hope that this can be refunded. Shocking. I’ve found the OfCom statement on calls to NTS numbers(like your 0845 one) follow the link here: you are breaking the guidelines but not declaring that this is an expensive number to call:https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2015/call-charges-clearer-from-wednesday”

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Posted 7 years ago

“Scammers. Bike has been stolen and yet I have to continue to pay another £700 although I am covered for fire and theft. Don't bother with them.”

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Posted 7 years ago

“was advised to take fire and theft as bike s worth is 750 and excess would have been 600 so was pleased”

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Posted 7 years ago

“easy and straight forward to set up insurance”

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Posted 7 years ago

“They listened to all my questions, answered them thoroughly leaving me knowing that I had exactly what I wanted and needed.”

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Posted 7 years ago

“Very cheap compared to all other quotes received for the same level of insurance. Excellent communication routes and easy to deal with.”

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Posted 7 years ago

“Worked with us to obtain the best price”

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Posted 7 years ago

“Good professional service.”

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Posted 7 years ago

“Knowledgeable advisers who helped tailor a quote to my needs while also providing the best price.”

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Posted 7 years ago

“Very quick and helpful Only broker to actually have the make and model of my bike on line. No annoying call backs simple and straight to the point”

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Posted 7 years ago

“Very helpful when requesting the quote for insurance. We set up the quote so that all I needed to do was call and pay for it when I purchased the scooter. We went through all of the questions in the initial quote request. However, when I called to pay, I had to sit through all of the questions again which seemed very unnecessary and very time consuming. Why does the whole process need to be repeated?”

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Posted 7 years ago

“Dear Madam/Sir Please find attached NCB proof - to satisfy your threatening letter - when you didn't ask for it in the first place. However - please give Sam on online chat an award for defending your company through thick and thin - even when you foul up. Her online manner - if it was a 'her'- was not very friendly and as a customer facing contact requires appropriate further training. I have never before dealt with such a brusque company. For the record you have never requested proof - and I am aware that often it's needed - and often not. But Sam says it's in the T&C's well done Sam. I would expect a requesting email - or a process to upload it provided by other insurance companies. For the record (2) - you don't even give an email to give access to the account online - you have to go through the process of 'forgotten password' when it wasn't supplied in the first place. Again Sam defended your defective systems admirably. For the record (3) - I forbid you to renew my insurance via debit card annually. You have not told me that you would - or given me the option - so I DO NOT expect you to keep my Debit Card details - or token - on your system. For the record (4) - I will expect to look elsewhere for my new insurance quote. For the record (5) - I am now off to fill in the feedback request email reflecting my experience - unfortunately I can't think of anything positive to say....... er... I'm thinking...... .....No ...no...Sorry nothing's coming....except maybe the 'blue' colour of your website is nice...... Please don't forget to print off the document. An acknowledgement that all is ok would be 'nice' - but I'm not holding by breath.”

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Posted 7 years ago

“Hey, can you please change the name from sardo khan To SARDAR KHAN. You have my name printed wrong in your system.”

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Posted 7 years ago

“When I got through I was waiting to hear I will put you on hold but they never did so that made me happy that I didn’t have to hold and listen to depressing music lol I got a quick response and the lady was very pleasant and new her job it was fast and accurate and she was also polite made a nice change to hear someone happy 😃 really impressed with lexham 👍”

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Posted 8 years ago

“Yesterday I spoke to a lovely young lady, to insure my sons moped neither me or my son had done this before however Bryony explained everything in plenty of detail she let us ask lots of questions and answered them thoroughly I was amazed at how well and in-depth she helped with her knowledge. Amazing customer service, she made us very happy and confident in what we were buying. Thank you once again Bryony (if you can see this). My son is a very happy lad being out on road. We would recommend Lexham to everyone.”

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Posted 8 years ago

“Quick answer to phone calls by human!!”

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Posted 8 years ago

“Really easy to apply online and we had a follow up call to confirm all details. Excellent customer service !”

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Posted 8 years ago

“Excellent service quick and easy had my insurance sorted in no time.”

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Posted 8 years ago

“saved me money after my quote was very helpful”

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Posted 8 years ago

Lexham Insurance is rated 4.3 based on 5,066 reviews