Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,066 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Tell us how Lexham Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lexham Insurance 5 star review on 19th January 2026

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price, easy process for renewal. The customer service has been available and clear.”

Helpful Report

Posted 7 years ago

“To be honest my insurance is still a bit too high. In the normal countries is like 300 per year, whereas here is double (mine plus one 1 in front of the 300), but overall it's the cheapest option”

Helpful Report

Posted 7 years ago

“great price and great service.”

Helpful Report

Posted 7 years ago

“Best quote and easy to insure online. Then follow on phone call to ensure everything was correct.”

Helpful Report

Posted 7 years ago

“So far so good. Thank You”

Helpful Report

Posted 7 years ago

“Easy and straight forward process and good customer service from call centre.”

Helpful Report

Posted 7 years ago

“Very good and friendly service . Operator was very helpful and also explained everything fully”

Helpful Report

Posted 7 years ago

“Courteous and professional service which quickly brought results. Thank you.”

Helpful Report

Posted 7 years ago

“I rang today at 12:07 to speak to someone regarding my renewal quote ref no 428025ZJEE. I wanted to call to Lexham to query the quote price and change some details. I spoke to a gentleman, I can’t remeber his name, he confirmed my renewal quote but seemed reluctant to look at any of my information for me. Some of the info was incorrect on my documentation and I also wanted to see if the price would be reduced if I added some other information. He said that my price wouldn’t change if I changed any of the details on my policy and that the details that were incorrect wouldn’t void my insurance if I had a claim so there was no point in changing them. I didn’t want to argue or question this as I’m not clued up on what can effect insurance premiums/claims so trusted the gentleman and just finished he call. I only renewed my quote because Lexham was still the cheapest, if it wasn’t the cheapest provider I would have gone elsewhere based on the service I received today. Thanks, Callum.”

Helpful Report

Posted 7 years ago

“Thanks for the quick help”

Helpful Report

Posted 7 years ago

“Easy to use”

Helpful Report

Posted 7 years ago

“Been with Lexham for a bit over a year now. Never had any problems! Also great staff 10/10. Thanks, Ethan :)”

Helpful Report

Posted 7 years ago

“Sadly my experience with the sale of Lexham Insurance was not pleasant. The sales person I was dealing with while purchasing my insurance made me feel awful - he almost forced me to add on a personal injury insurance which I eventually refused as the increase of the fee from last year was significant. My policy for Vespa 125 CC has gone up for the same vehicle with no claims for Third Party, Fire And Theft from £394.27 in 2017 to £505 in 2018. The deal that was offered to me on renewal of my policy was £498 which I missed as I was abroad and didn't have a chance to call them - still the increase in a policy was HUGE. Unfortunately entire insurance industry increased their premium fees and there is nothing that we can do - I could just downgrade to Third Party and take the risk but I would rather not worry about a theft of my scooter. Anyway, the whole telephone experience was really poor and I wish I have sorted everything online.”

Helpful Report

Posted 7 years ago

“Very good thanks.”

Helpful Report

Posted 7 years ago

“As Lexham are one of a handful of insures that cover my bike, they use this an excuse to increase your excess, reduce the value of your bike and increase your premium.”

Helpful Report

Posted 7 years ago

“I need my documents,i want see my contact with lexham thank you.”

Helpful Report

Posted 7 years ago

“Been with a around 10 diffent insurers in my biking career I can say with out a doub lexham is the best thus far 9/10 staff on customer support are very nice and can even have a joke around, goes a long way being friendly. Have had a few staff just being serious and doing bare minimum but that a minority. All in all great insurer here’s to another year with you guys!”

Helpful Report

Posted 7 years ago

“very nice company . i happy”

Helpful Report

Posted 7 years ago

“Great service , although never received documentation of my insurance, so you have no prof of who your with.”

Helpful Report

Posted 7 years ago

“I received a phone call with my renewal quote a couple of weeks before the renewal deadline. I was happy with the quote and decided to go ahead. Was told the card on file would be used to take payment. I explained the card had been updated and I was concerned payment would not go through without updating the card details. I was assured that if such a thing occurred they would make sure I was contacted straight away and it would be sorted out. Of course the payment wasn’t taken and although a phone message was left I wasn’t spoken to. A week later I noticed payment had not been taken so I called Lexham. I was told I would have to be requoted as my cover had lapsed. The new quote was £100 more and the excess nearly double. Not my idea of great customer service.”

Helpful Report

Posted 7 years ago

Lexham Insurance is rated 4.3 based on 5,066 reviews