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Lexham Insurance Reviews

4.3 Rating 5,147 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,147 reviews
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Anonymous
Verified Buyer
“Client portal is not working well, documents load a long time or not at all, details are not fully updated.”
Helpful Report
Posted 7 years ago
Rohullah Amin
Verified Buyer
“It’s good company”
Helpful Report
Posted 7 years ago
Ioan Preda
Verified Buyer
“If you go online to purchase insurance, some chosing options are in a grey area, meaning not very explicit. So when they call you for confirmation, they end up charging you more than the initial quote because, of course, you didn't choose the right option. So if the initial quote sound atractive, the end up sum ready to be paid is not much of a different from other companies. Kind of disapointing I would say. (Please excuse my poor English)”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“£480 to be insured on a moped, no extras. What part of this needs reviewing Theft- no Fire- no Comp-no Third party-yes What a rip off”
Helpful Report
Posted 7 years ago
Edvair Figueiredo
Verified Buyer
“Everything Good but i still waiting for my policy documents in PDF”
Helpful Report
Posted 7 years ago
Brijesh Solanki
Verified Buyer
“There is no price difference for renewing or returning genuine customers. Hope i will continue to build my NCB so have to pay less next year”
Helpful Report
Posted 7 years ago
Karolis Abakas
Verified Buyer
“I haven't received andy pdf documents that confirmed tbat I have insurance... Everything else is great”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Reasonably priced quotes , but customer service personnel very aggressive and borderline rude when handling telephone calls , talk too fast , and tend to repeat the questions over and over and over and over , giving the impression you are in an interrogation interview!!!!!!!”
Helpful Report
Posted 7 years ago
Dean Mason
Verified Buyer
“Booked through a comparison site and obviously I have not had to deal with them yet over the phone or make a claim, that is where they should be really reviewed upon. So I will just review my booking experience. The downside of booking online was that the detailed policy wording was not accessible before you have paid, you had to go searching for it really hard. The only thing you get beforehand is the keyfacts. Basically they want to avoid you looking at the gross admin fees they charge for amendments/cancellations etc (not unlike most insurers to be fair). It would be refreshing if an insurance company were open and upfront about it giving clear reasons why it is so high.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“DO NOT DEAL WITH THIS COMPANY, they have just tried to charge my son 17yrs old, over £500, to cancel a policy he has never claimed on which he has paid monthly. WATCH THE PROGRAMME “ KILLED BY MY DEBT” MR RAVI TAKHAR, YOU SHOULD BE ASHAMED OF YOURSELF, HAVE YOU GOT NO MORALS”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“G.metson”
Helpful Report
Posted 7 years ago
Martyn Quigley-Phipps
Verified Buyer
“Don't know there products very well and more frustratingly they don't know that they have already insured an identical vehicles. Computer says no!”
Helpful Report
Posted 7 years ago
Karen Yeomans
Verified Buyer
“I am dissapointed not to recieve the full details of my policy”
Helpful Report
Posted 7 years ago
PHILIP WARBURTON
Verified Buyer
“Nearly £400 to insure a 125!!! And these guys where the cheapest apart from a well know rip off company. Thats £50 than my Hayabusa??? Really, be cheaper to commute on the weapon.”
Helpful Report
Posted 7 years ago
Jason King
Verified Buyer
“Could tone down the almost threatening letters sent when reminding customers that there policy is due to expire shortly! Send hard copies of paperwork to customers or make it easier to download. However, very friendly and helpful staff on phone, which is a blessing these days!”
Helpful Report
Posted 7 years ago
Graham Pinnegar
Verified Buyer
“I expected maybe to get an email as an acknowledgment or receipt but have heard nothing since taking out policy a week ago, no email or regular post, will try calling later”
Helpful Report
Posted 7 years ago
James Coulson
Verified Buyer
“Feel relieved now that we have your cover. We were shocked however at learning that our home insurance for contents of many years did not protect bikes, even when stationary at home. The cost surprised us as its much more than our house insurance. We did ring around and found that yours is middling and opted for you. We now have a Kryptonite Gold Sold Secure chain (14mm) which we wondered might have brought it down?”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Quote was pretty average, call center staff are a pretty mixed bag, some of them are really helpful while others really don't appear to care. Retrieving documents online is a nightmare, clicking the link to the required document will either take a considerable amount of time, time out in the browser, and/or abort your whole session - thus requiring you to log out and start over.”
Helpful Report
Posted 7 years ago
Christopher Mason
Verified Buyer
“Call centers are very frustrating, after confirming details with one person and them putting a note on to the quote to say it has already been checked I then had to recheck everything again with them before I could pay for the insurance. This means a 2 minuet conversation lasted for nearly half an hour. Meaning I missed an important call. Also they charge a lot for simple changes to policies and are just middle men that charge a lot for what they do, which isnt a lot if you use the website to do your quotes and buy the insurance.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Cheapest price I could find. Should have got some cashback via Quidco but the transaction didn't track so having to sort that seperately. Also, 69% apr to pay monthly!! Ok if you can pay up front but not really on to fleece those who can't to that degree.”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 5,147 reviews
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