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Lexham Insurance Reviews

4.3 Rating 4,886 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,886 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martyn Quigley-Phipps
Verified Buyer
“Don't know there products very well and more frustratingly they don't know that they have already insured an identical vehicles. Computer says no!”
Helpful Report
Posted 6 years ago
Karen Yeomans
Verified Buyer
“I am dissapointed not to recieve the full details of my policy”
Helpful Report
Posted 6 years ago
PHILIP WARBURTON
Verified Buyer
“Nearly £400 to insure a 125!!! And these guys where the cheapest apart from a well know rip off company. Thats £50 than my Hayabusa??? Really, be cheaper to commute on the weapon.”
Helpful Report
Posted 6 years ago
Jason King
Verified Buyer
“Could tone down the almost threatening letters sent when reminding customers that there policy is due to expire shortly! Send hard copies of paperwork to customers or make it easier to download. However, very friendly and helpful staff on phone, which is a blessing these days!”
Helpful Report
Posted 6 years ago
Graham Pinnegar
Verified Buyer
“I expected maybe to get an email as an acknowledgment or receipt but have heard nothing since taking out policy a week ago, no email or regular post, will try calling later”
Helpful Report
Posted 6 years ago
James Coulson
Verified Buyer
“Feel relieved now that we have your cover. We were shocked however at learning that our home insurance for contents of many years did not protect bikes, even when stationary at home. The cost surprised us as its much more than our house insurance. We did ring around and found that yours is middling and opted for you. We now have a Kryptonite Gold Sold Secure chain (14mm) which we wondered might have brought it down?”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Quote was pretty average, call center staff are a pretty mixed bag, some of them are really helpful while others really don't appear to care. Retrieving documents online is a nightmare, clicking the link to the required document will either take a considerable amount of time, time out in the browser, and/or abort your whole session - thus requiring you to log out and start over.”
Helpful Report
Posted 6 years ago
Christopher Mason
Verified Buyer
“Call centers are very frustrating, after confirming details with one person and them putting a note on to the quote to say it has already been checked I then had to recheck everything again with them before I could pay for the insurance. This means a 2 minuet conversation lasted for nearly half an hour. Meaning I missed an important call. Also they charge a lot for simple changes to policies and are just middle men that charge a lot for what they do, which isnt a lot if you use the website to do your quotes and buy the insurance.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Cheapest price I could find. Should have got some cashback via Quidco but the transaction didn't track so having to sort that seperately. Also, 69% apr to pay monthly!! Ok if you can pay up front but not really on to fleece those who can't to that degree.”
Helpful Report
Posted 6 years ago
Thomas Robinson
Verified Buyer
“Hi Pleased mostly.. Specially as it's a better price I'm happier to pay this year. Though I had a renewal email saying it would automatically renew iv not had confirmation that I have a new policy.. (I thought this email was it) So I'm not sure at this stage if you are asking me for feedback as I'm no longer your customer or if you are asking for feedback as a continuing customer.. I'm leaving the star rating neutral on these grounds or it would of been 5.”
Helpful Report
Posted 6 years ago
Brad Millikin
Verified Buyer
“Lexham was priced very competitively hence why i chose them, However, once payment had been made it came back with an error please try payment again, Luckily i checked my bank and the payment DID come out. However I had no documentation or and confirmation. So I had to chase up. Now have my log in details, Felt like hard work for considering the price I had to pay for it.”
Helpful Report
Posted 6 years ago
Ben Baker
Verified Buyer
“They are reasonable to contact, however I would like the service to be better due to direct debits. The direct debit has to come out on the 21st of July well I won't have any funds till the 24th of July so if I do not have the funds I will not be paying on the 21st and pay on the 24th when I receive my wages I think this date can be changed but people are choosing not to. I do think customers are always right and I should get something in return for the inconvenience caused by Lexham Insurance”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“By having an online quoting/purchasing system and an up to date list of vehicles including my electric bike model that no other online quoting service had.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good solid customer service, but the fact it's impossible to get fire and theft insurance for a moped without the benefit far exceeding the cost is a bit disappointing.”
Helpful Report
Posted 6 years ago
Luca Rawlings
Verified Buyer
“Quick easy”
Helpful Report
Posted 6 years ago
Ian Ridgley
Verified Buyer
“Haven't been able to access all documents yet.”
Helpful Report
Posted 7 years ago
Ahmad Abu-Ghaida
Verified Buyer
“Very helpful when requesting the quote for insurance. We set up the quote so that all I needed to do was call and pay for it when I purchased the scooter. We went through all of the questions in the initial quote request. However, when I called to pay, I had to sit through all of the questions again which seemed very unnecessary and very time consuming. Why does the whole process need to be repeated?”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good coverage, nice support team”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good price!”
Helpful Report
Posted 7 years ago
Redon Abazi
Verified Buyer
“It's cheap made me happy”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 4,886 reviews
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