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Lexham Insurance Reviews

4.3 Rating 4,982 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,982 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Phoenix Sparrow
Verified Buyer
“Good for younger riders who have just passed there a2 was 1 grand cheaper then any other insurance company customer service was also helpful and quick would recommend”
Helpful Report
Posted 10 years ago
Garry Liff
Verified Buyer
“Very expensive and felt trapped into you using your company - would not recommend.”
Helpful Report
Posted 10 years ago
Benjamin Abadie
Verified Buyer
“Very good Price, even get a courtesy call once completed to make confirm and to make sure you are happy and understand how everything works.”
Helpful Report
Posted 10 years ago
Michael Wells
Verified Buyer
“Great insurance, and reasonable price, good communication and all round helpful with general queries. Happy biker :) stay safe”
Helpful Report
Posted 10 years ago
Robert Waterfield
Verified Buyer
“First time on a bike so new to motor insurance. Very helpful staff, especially when we discovered that I needed to make a small amenedment to the policy.”
Helpful Report
Posted 10 years ago
Richard Tanner
Verified Buyer
“Very good prices and very nice service”
Helpful Report
Posted 10 years ago
Jerome Archer
Verified Buyer
“Very good customers service in 2 different departments, because I have to change my number plate 3 times and all the times very nice with me. This is a reason why I gave 5 stars.”
Helpful Report
Posted 10 years ago
Charles Banks
Verified Buyer
“Poor / inaccurate advice from call centre re ability to effect insurance before CBT. Even when they referred to a supervisor, the response was factually / legally inaccurate. Odd policy wording which I have never come across before - they seem to provide one policy for the TPF & T element and a separate one for the own/ accidental damage portion Paying by instalments option is extortionate - 69% APR - luckily I was paying in full for my son - I feel sorry for youngsters who may have no choice but to take the instalments option.”
Helpful Report
Posted 10 years ago
Neil Horrocks Horrocks
Verified Buyer
“Great policy great service”
Helpful Report
Posted 10 years ago
Tillie Brown
Verified Buyer
“Friendly, helpful really easy and overal very good”
Helpful Report
Posted 10 years ago
Jack Warner
Verified Buyer
“Excellent custoemr service”
Helpful Report
Posted 10 years ago
Georgina Arnold
Verified Buyer
“I required assistance and had to really listen to all options and ended up looking through your web site pages til I saw a number which I had not tried which did not get cut off after three rings!!”
Helpful Report
Posted 10 years ago
Sam Russ
Verified Buyer
“Quick and efficient service..”
Helpful Report
Posted 10 years ago
Leonardo Michel Rocha Stoppa
Verified Buyer
“BE AWAY FROM THEM!!! I have a conviction in my license today because they didn't set up the insurance!! They take your money and do not send to the insurer. Caution!”
Helpful Report
Posted 10 years ago
Robert Bradley
Verified Buyer
“Pros: phone always answered quickly by a real person - no menus to wade through. Call centre staff pleasant and easy to talk to. Slightly lower premium. Lexham don't use RAC for their optional breakdown cover. Cons: staff appear inadequately trained, so can easily inadvertantly mislead and confuse. Disorganized. mistakes or complications caused by call centre take time and several layers of staff to sort out. No clear, single claims number: at least six alternatives given. No idea which is best. Legal cover included, not an optional extra. I was about to give one star, but then I remembered Carole Nash were even worse, and Lexhams are at least a step up from them. Insurance has become too complicated for the brokers, let alone the poor customers.”
Helpful Report
Posted 10 years ago
Rodney Tomlin
Verified Buyer
“contacted then late afternoon to arrange bike cover - received my documents next morning - well done”
Helpful Report
Posted 10 years ago
Antonio Pereira
Verified Buyer
“Good service and very friendly”
Helpful Report
Posted 10 years ago
Luke Brampton
Verified Buyer
“Very kind and understanding over the phone and quick to send my documents.”
Helpful Report
Posted 10 years ago
Liam Hobson
Verified Buyer
“Very helpful”
Helpful Report
Posted 10 years ago
Keith Mullis
Verified Buyer
“good service , good customer relations Although still not received my insurance certificate after a weeks wait”
Helpful Report
Posted 10 years ago
Lexham Insurance is rated 4.3 based on 4,982 reviews
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