LG Reviews

Name: LG
Rating: 1.12

1.1 Rating 720 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 720 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

Email:

info@lg.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for an expensive refrigerator and not a year later and compressor goes out. It is under warranty and three weeks later still no one has came out to fix it and they keep delaying repair time without notifying us. Would never recommend LG ever again.”

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Posted 1 year ago

“Very worst commitment to the customers , I was raised the ticket on may 8th but still my tv issues not yet resolved, Everyday lg service team provide me wrong commitment. I am really not satisfied LG service still issues not yet resolved .”

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Posted 1 year ago

“Extremely worst experience with LG. There was no proper response from the support team for repairs. My family and I are experiencing significant hardship due to their busy schedule, which has prevented them from fixing my refrigerator for over 25 days. I will not even give 1 star if I have the option to choose.”

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Posted 1 year ago

“Very bad experience with LG brand”

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Posted 1 year ago

“Poor service in India”

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Posted 1 year ago

“OLED TVs only last 2 years. Then break and can’t be fixed according to LG”

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Posted 1 year ago

“LG is a scam!! Bought a brand new ac stopped working in 3 weeks haha!! Called to get a refund and was told i needed to wait 5 business days to receive an email to set up refund payment that was gonna take 7-14 business days to get!!! It’s June in massachusetts i’m out 500$ and have no AC and have to wait for these people to send me MY money back it’s a scam”

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Posted 1 year ago

“I spent $600 on a new TV and the customer experience I've had has been the worst I've ever experienced. I bought a TV and a mount through the promotion they had with Handy. The first time the handyman no-showed me. The second time they showed up and the installation was okay. When I turned on the TV after trying to get it set up the screen started flickering. I tried doing some online troubleshooting and turned it on again. Again the screen flickered. I took a video and sent it to support. 4 days, no response. I called support after that. After a long back and forth support said they could send a technician out or replace the TV. I explained I wanted this TV to work as quick as possible and they recommended the technician as they could come out as soon as a few days even though the technician may not be able to fix the problem. I agreed. The day came and went and the technician said they didn't have the part, so, I called support again to learn the parts are maybe on backorder and that I now no longer have the option to just replace the TV because the technician will check on it. This has been the worst customer experience ever. $600, 1 month, no working TV. I am now waiting for another person to see if they can replace the TV. I've attached the video again for reference. This is simply unacceptable”

Helpful Report

Posted 1 year ago

“I purchased an LG refrigerator in October of 2022. The first known issue started in December of 2023. I called and started a claim. It is now June of 2024 and I have had no technician show up to my home to “confirm said issue” therefore I can’t get any movement on this claim. The real issue at hand is that every technician within a 350 mile radius has dropped any and all contracts with LG due to their low quality products and HORRIBLE customer service. It is honestly sad that any place of business even continues to sell LG products. I would never recommend any LG product to anyone! The amount of food that has had to be thrown away is nauseating. Again, their claims department requests grocery receipts and/or pictures of spoiled food and “we will process a check within one business day” per their warranty policy. I have provide the above and have had zero reimbursement.”

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Posted 1 year ago

“Worst product and pathetic service of LG, i purchased LG side by side fridge. PCB card has burn out due to power problem at home. I am only getting excuses from LG service center that part is not available, i would recommend everyone that you must not buy any LG product, they are nothing more than s**t.”

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Posted 1 year ago

“the worse electronic company in USA, I bought a Smart Tv un jun 4 2024, the Tv arrived a week later ! but When I opened the tv cointain many pixels dead nad red lines in the screen, I called them and I reported this issue, the support closed the call 15 times, the chat same thing! one of the refuse to open a replacemente so I decided to return it! they created a ticket to return it ! Im still waiting for the pick up and my surprise they close the return ticket ! with no reason,, the TV still in my living room in the box waiting for the stupid pick up! avoid to buy LG products .. the worser customer services into the USA”

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Posted 1 year ago

“I loged a service request no.RNP 240528023513 on 28.05.2024 to change the Gaskets of my double Door Fridge. After 10 days ,Mechanics of LG Asansol service Center attend my fridge and Changed the Gasket of Lower part though I placed order for both Gaskets of lower and upper part of Fridge. But even after installing the gasket, the Gasket not fitted properly , resulting all vegetables, Fish and cooked item are rotten and ruined. I over phone intimated the above position to Asansol Service Center, but no fruitful action as yet taken. also informed Your service center Asansol and your service center Head , Kolkata. So I have very bad experience with Product service of LG company .”

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Posted 1 year ago

“Recently ordered a washer and dryer to coincide with the date I moved into a new house. The washer was damaged and LG is unwilling to accolade a delivery date sooner than 10 days after the original delivery date. Sub par service, will cost LG the money on my new kitchen appliances and appliances at a few of rentals.”

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Posted 1 year ago

“I wanted to give 0 stars for LG' poor customer service and product. I bought side by side door refrigerator last year and the freezer is not functioning properly since one month. I complained couple of times but technician has not visited even once. I feel cheated and disappointed, as I spent more than 1lakh on this refrigerator and my kids cannot have ice cream. If my concern is not resolved I will take the issue to consumer court.”

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Posted 1 year ago

“I am deeply frustrated with LG's repeated failures to fix my refrigerator despite numerous reminders. This ongoing issue has caused significant inconvenience. Immediate action is required, or I will escalate to consumer protection agencies and consider legal action.”

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Posted 1 year ago

“LG dryer issue... poor processes to deal with faulty products under warranties...”

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Posted 1 year ago

“Our new LG ac went out (still under manufacture warranty). We called them and they sent a tech out. Tech misdiagnosed unit. We waited 2 weeks for parts. Those parts weren't needed. Tech said he fixed it and left. Ac still didn't work. Tech said it blew cold. Tech came back and said it was a freon leak. Which meant it never blew cold when he left. Now we are waiting 7-14 days for a replacement. During triple digit temps in Fl. LG would not refund or give a voucher so we could get another unit. They said it had to be a replacement that would be delivered. So my house has been without ac for 3 weeks now. Stuff in my house is starting to fall apart because of the excessive heat. LG did not seem to care. After this, we will never buy another LG ac again.”

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Posted 1 year ago

“We have had trouble with all of our LG appliances, first our microwave, stopped working, then our refrigerator (replaced generator)dish washer (new pump)stove now says F9 and today dishwasher says AE. I wish we could go buy all brand new (not LG) but we are retired and can't afford new. You should all be ashamed of the poor quality products you sell. I can see one thing going bad but not all four appliances they are not that old . I had a Maytag washer for 35 years and we only needed to replace a belt. This is ridiculous and I have been reading other customers feel the same as we do and will never buy LG again. I will go as far as to tell my friends and family to stay away from LG products! So now you know how we feel, so what can you do for us. I will be surprised if we ever hear from you.”

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Posted 1 year ago

“Your customer care sucks. Your spares part delivery is from some other planet. You are taking your customers for a ride.”

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Posted 1 year ago

“After sales support for Lg refrigerator”

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Posted 1 year ago

LG is rated 1.1 based on 720 reviews