LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the moon with speed of the delivery and the quality of the the order thank you”

Helpful Report

Posted 4 years ago

“A Top, Top Transaction! I usually shy away from buying from out of Asia due to clothing size issues in the past as I am a tall gent, but this order was spot on! I bought three items all in XXL: Cycling/jogging bottoms, a jogging top, and jogging socks, and all came through in a single package. Usually, I'm prepared to wait for a few months if necessary, for overseas transactions, but these arrived around three weeks in, and considering the pandemic I think that's impressive. The Website: Was a breeze to navigate with detailed, clear photos of each item and several links showing alternatives. What started out as a few moments of viewing soon became a full morning online shopping for jogging clobber. Check Out: Was simple and transparent and even when I made a few errors were able to rectify that without issue. Postage: Was included and tracking was clear throughout the parcel's journey into Cornwall, England. I'm always Pleased when able to leave a positive review and this is one of them! Delighted with my kit and have absolutely No hesitation in recommending this seller! Thank You Sincerely Yours Mr. Limpopo, Penzance, Cornwall, England”

Helpful Report

Posted 4 years ago

“I found LightInTheBox to be a very good seller, good prices and very quick to ship and I will be using again.”

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Posted 4 years ago

“Lovely cushion covers and beautiful colours, reasonably priced and quick delivery.”

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Posted 4 years ago

“Very nice quality and fit!”

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Posted 4 years ago

“Marvelous range of products, brilliant customer service. You always feel valued as a customer.”

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Posted 4 years ago

“Excellent my wife loves her new hoodie thankyou”

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Posted 4 years ago

“Great service, very fast delivery especially as the goods come from China.”

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Posted 4 years ago

“A good price and the product is just as described. The delivery was tracked so I knew when I would be receiving my purchase.”

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Posted 4 years ago

“Really pleased with my partner's boots and they came on the day they said they would. They are great quality and exactly as pictured if not better.”

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Posted 4 years ago

“Good quality and delivery service will definitely be using again for further perchases”

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Posted 4 years ago

“Have had 2 items now and both have been very good extremely pleased delivery a bit longer than expected but came in the end”

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Posted 4 years ago

“Hi. I am so very satisfied with each and every product my husband and I have purchased since last year. I have even introduced 2 of my adult children to this shopping site. Also customer support is quite good too. I highly recommend this shopping site.”

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Posted 4 years ago

“Very good looking and nice to wear.”

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Posted 4 years ago

“Great products great prices much better than wish”

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Posted 4 years ago

“Absolutely fantastic company and such a wide variety of items to purchase and very quick postage and support customer service.”

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Posted 4 years ago

“Well made, great colours and funky clothing. Love it, who bought more!”

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Posted 4 years ago

“I have placed a couple of orders with Light in the Box and the service was great the products arrived quickly considering the pandemic and the products were of good quality. I have never experienced any problems so I have had no reason to contact them to help me resolve any issues”

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Posted 4 years ago

“Good quality products and on time too!”

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Posted 4 years ago

“Beautiful cushion covers. Expensive looking material and well made. Excellent value for money ... thank you”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews