LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing range of items, great value. For UK sizes, clothes come up a bit small - I'm a UK medium but the large sizes fit better. Medium is very snug. Great for cheap cycling gear; good quality and has lasted well.”

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Posted 4 years ago

“I ordered 3 projectors! They are amazing & work so well! They come already charged too which is great! You get a portable charger with them! The quality is SO good! Delivery wasn’t bad either, 2 weeks to Ireland which was less than I expected! Thank you!”

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Posted 4 years ago

“Great site to use with so many products to choose from. Very fast customer service response which every customer wants. Would highly recommend.”

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Posted 4 years ago

“The product is very Good Excellent very happy with it, but the delivery takes a long time...”

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Posted 4 years ago

“Great site quick delivery second time buyer”

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Posted 4 years ago

“Got what I ordered and arrived promptly would and will use again and will recommend to some other peeps”

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Posted 4 years ago

“I found my products to be exactly as described, good quality and try sizing. I was kept informed about shipping and mainland UK delivery. Definitely will use them again and highly recommend.”

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Posted 4 years ago

“Love these products. Good service”

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Posted 4 years ago

“Great products as always, good communication!”

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Posted 4 years ago

“Quality products and great prices. App is great and easy to use. Also lots of rewards and points available to earn through purchases wich can be used as discounts.”

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Posted 4 years ago

“Good quality T shirts true sizes for the larger person 👌”

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Posted 4 years ago

“I am really impressed with the service I have received the quality of the goods I have purchased is outstanding. and the goods are received within 3 days”

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Posted 4 years ago

“Unusual items, good quality, reasonable prices and excellent customer service!”

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Posted 4 years ago

“Delighted with the service I received from this company. Will definitely be using their website again. Appreciate all your help. Thank you. Regards Sarah”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We know that you prefer to return the pants back for a full refund. We are delighted to help. Please don't be worried. I had conducted new Ticket ID =22930103 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 4 years ago

“Very happy with my dog items one was late but worth wait thanlyou”

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Posted 4 years ago

“I Have never had a problem with ordering on hear it takes a little longer but if you want good deal its worth the wait”

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Posted 4 years ago

“Thus far, lightinthebox have been the epitome of a good online retailer for me. Good service, optimal quality product and sensible delivery schedules.”

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Posted 4 years ago

“Ordered goods and delivery was on schedule as promised, easy and effortless purchase, would definitely not hesitate in buying again in future.”

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Posted 4 years ago

“Excellent service and delivery on Time”

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Posted 4 years ago

“Very good response from customer service”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews