LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the product and service, will definitely buy from Light in the Box again!”

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Posted 5 years ago

“I accidentally ordered a protector for the iPhone, I told them I had ordered by mistake and I do not remember ordering it, etc., and they returned all my money to me, with no shipping fees. Really thank you so much for the service! Elazar”

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Posted 5 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180179 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Thanking you for the email confirming full refund, I do really appreciate the service and update Shall certainly use your service again and awaiting the refund”

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Posted 5 years ago

“The quality and value of the wig I bought is fabulous”

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Posted 5 years ago

“Brilliant company. Every t shirt was made to a high quality. Lovely thick material with good designs on them. Arrived in good time and nicely packed”

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Posted 5 years ago

“All we have got from Lightinthebox has been very good”

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Posted 5 years ago

“Every item I have bought has been of really good quality and also a great price its been a pleasure doing business with them”

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Posted 5 years ago

“Excellent on line service easy to follow instructions and products well displayed and info good”

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Posted 5 years ago

“the led lights we order are 100% brilint we have them up and work as thay should only thing we found with them is if you power them of you have to reconnect to the network but its not a big deal as ours are perment in the house”

LightInTheBox 5 star review on 16th March 2021

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Posted 5 years ago

“I was very happy with my Apple Watch strap but the shield was a bit small as it’s not clear of the sizing. I was sent 38mm”

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Posted 5 years ago

“Amazing, unique t-shirt ordered for my daughter which we all loved! Well made and good quality which arrived exactly as notified - 7 working days! First time buyer from LightinTheBox and will definitely use again, strongly recommend!”

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Posted 5 years ago

“The products are really good & I have ordered items quite a few times. I did have issues trying to do returns but Customer Service cleared that promptly after I sent email. So all in all very happy with my purchases.”

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Posted 5 years ago

“Great products and service. Very quick delivery to the UK for amazing prices. Definitely going to shop again after my first experience.”

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Posted 5 years ago

“Fantastic. Good quality products that arrive on time great customer service would recommend to anyone.”

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Posted 5 years ago

“This application is great for young people who are growing up”

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Posted 5 years ago

“This website of online shoping is awesome, super,responsible,good stock and secure.I won't tell you about this,they ar fake or real, i don't exactly tell you but i heard it they are not so bad.you can buy from this shop if you want.”

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Posted 5 years ago

“These apps are very useful. I really like using this app and it has been very useful. This app is very useful and can run my phone well. All in all, this app is very, very good.”

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Posted 5 years ago

“Very serious company, very good products and shipments are fast, the only thing that I criticize them is the guarantees and refunds take a long time to resolve”

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Posted 5 years ago

“Otima empressa, entrega super rapido”

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Posted 5 years ago

“I use a lot of apps to order Online. I can't say this is great but the goods I received for the price are reasonable. It would be more use if it delivers in time.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews