LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was confirmed as 05/07 but goods didn’t arrive until 14th and 16th. The items ordered were disgusting! Nasty colours and really cheap rubbish material. The suit jacket was actually hard! Size 14 trousers would fit a size 8. No labels on anything - material very close to plastic so probably highly flammable. Having promised me free returns they are now ignoring me so I’m out of pocket £450! Do not use this company!”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY, THEY ARE THIEVES. THEY WILL NOT RETURN YOU ANYTHING THAT YOU BUY FROM THEM. PLEASE DO NOT BUY ANYTHING FROM THEM PLEASE. ALSO WHAT YOU SEE ON THE WEBSITE ITS NOT THAT WHAT YOU ARE GETTING.”

Helpful Report

Posted 4 years ago

“Do not buy from here, the co.make it impossible to return”

Helpful Report

Posted 4 years ago

“No Light in the Box, avoid avoid avoid, complete ripoff”

Helpful Report

Posted 4 years ago

“I am trying to send back a dress that does not fit and it is impossible. I have gone to great lengths but still cannot get a ticket to contact customer service. Why do you need a ticket to contact customer services. I will certainly not order from them again. Regards Disgusted”

Helpful Report

Posted 4 years ago

“Be aware! Need to be 100% sure you want the item before purchasing!! Purchased item. Poor quality on arrival. Offered small discount to keep it. I returned it at great cost to CHINA - nearly £15.00! Completing all necessary documentation. No response from company. Have escalated to “supervisor”. Still nothing. This has cost a great deal of money with nothing in return. Shameful company - I would strongly recommend NEVER to buy from them. Awful experience. Totally ripped off.”

Helpful Report

Posted 4 years ago

“Products are fine and good value. Customer service is erratic and seems lacking in my opinion. Delivery delayed and not all emails responded too ( as of today ). Promised remedy also not followed through with in stated time.”

Helpful Report

Posted 4 years ago

“Be Afraid, Be Very Afraid of this company I think I'm just screwed. I received the three dresses I ordered which were supposed to be mid-length but they dragged on the floor and the quality of the material OMG!!!! I tried to log in and it said my information was wrong. so I tried to register and it said I was already registered. I went to live chat she said she was emailing a password reset which I never received. then when I went back to the site they removed the login tab. I had a 2nd live chat she asked me to send her a screenshot of their home page and when I did and it failed stating it was an unsupported file. She said I would receive a password reset but what is the point if they removed the login. from everything I have read, I would need to send it back to China when it shipped from NY. is there anything that can be done about this company's unfair business practices????”

Helpful Report

Posted 4 years ago

“Clothing that arrived did not look like photos. Sent back, according to customer service instructions after contacting, to China, at high postage cost. Followed up for refund, but they kept saying package had not arrived. 6 or 8 months later the package ended up returned to my house. I checked and it had the address they gave me in writing. I gave up.It was difficult to reach their customer service as well. The quality of the sewing on the garments was very poor. Needless, to say, never again.”

Helpful Report

Posted 4 years ago

“Stay Away. I had a hard time trying to figure out where my order was and when I finally got my shoes they were not like the photo, they were made out of plastic like the kind they use for Halloween costumes. I didn't even try returning them after being told all the hoops I would have to jump through. Terrible.”

Helpful Report

Posted 4 years ago

“Refunds on items and postage. I’ve waited 3monthe for the refund but I’m out of pocket for £21 postage they said they would cover. Don’t use this site. They will lie and scam. Shameful really. Customer service is terrible, trying to rectify the refund was like trying to get blood from a stone. By far the very worst company I have had the disappointing time to deal with. Just don’t order from them and shop somewhere else.”

Helpful Report

Posted 4 years ago

“Clothing not sized properly and they make it impossible to get a refund or make a return. Don't buy from here. All of the positive reviews were probably written by Light in the Box.”

Helpful Report

Posted 4 years ago

“TERRIBLE!!!!! I ordered two sizes up to be safe and unless you have pencil stick thin arms, they are way too small. I ordered 5 items and every single one of them had disgusting material and do not fit at all, even ordering 2 sizes up. Do not purchase unless you have super skinny arms. WAY too small and I even ordered 2 sizes up. BEWARE OF THIS COMPANY. IT COST A FORTUNE TO MAIL BACK RETURNS AND THEY DO NOT PROVIDE YOU WITH A SHIPPING LABEL NOR DO THEY PAY FOR THE SHIPPING WHEN IT IS THEIR ERROR!”

Helpful Report

Posted 4 years ago

“Will never use this company again will not refund my return after 2 monthes”

Helpful Report

Posted 4 years ago

“DO NOT BUY THEIR PRODUCTS!!! THE MATERIAL IS GARBAGE!! I ORDERED A FEW PAIRS OF SHORTS AND THEY CAME DAMAGED, THEY TOLD ME THE SHORTS JUST HAD A FEW LOOSE STRINGS. THE SHORTS HAD HOLES ON THEM. THE CUSTOMER SERVICE WAS HORRIBLE! WARNING!!!! DO NOT BUY! SCAMMERS!!!!!!!”

LightInTheBox 1 star review on 8th July 2021

Helpful Report

Posted 4 years ago

“After waiting 3 months for a suit I ordered for my daughters wedding, numerous contact s with their customer service, when it finally did arrive it was completely the wrong size. Their explanation was that it was made to Chinese pattern, but surely when they say uk size 12 that s what it should be not end up looking more like a uk size 8. As it cost £144, I asked to return it and get a refund, they refunded me £57 mainly because of the delay, but the return was made as difficult as possible, saying I had to pay for the return postage to China, which had to be by the post office only and I could not use any other courier, then it had to pass their checks and if they were satisfied they would refund £70 but this could take up to 30 days after they received the item. I checked and the postage was going to cost £63 therefore making it not viable to return. They did offer me 10% refund and keep the item or 20% credit to buy something else, as if I’d buy anything else from them. Their clothes look lovely in the photos but it’s just not worth spending a lot on these clothes. I know you get what you pay for but £144 is a lot to spend on something that just isn’t worth it. An expensive lesson learnt.”

Helpful Report

Posted 4 years ago

“ordered 2xl, sent me chinese 2xl which is about med/large in west. offered me a 10% reward and keep it. next e-mail offered 30% and keep it. final e-mail said send it to china and wait 30 days plus for a resolution. parcel was sent to me from bedfordshire. another big rip-off chinese company. bargepole”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY!!! Rip off merchants. They wont let you return anything. 1st of all they make it incredibly difficult to navigate their website to even try to return any items. They make suggestions such as wanting you to give them to friends/family or resell them yourself. If you don't do that they they say the items have to be returned to China and not somewhere in England and finally they won't supply you with the address in China to return them to. They just ignore your emails so basically you get nowhere!!. Avoid at all costs!!!”

Helpful Report

Posted 4 years ago

“This is an absolute nightmare spent £97 on items that when they finally arrived were not the size we wanted we did check the sizing chart but instead of 3 medium jackets we received 3 XXXL .tryed to get refund but was told in not so many words tough. So Avoid this company as all they want is your money and give you rubbish 😡😡😡”

Helpful Report

Posted 4 years ago

“If I could give zero stars then I would! Can't even find out how to return an item. Stay away from this company.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews