LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not a legitimate company. The shoddy, mass produced goods are shipped from China so delivery takes an age and the returns policy is deliberately designed to obstruct the purchaser from sending back unwanted items. DO NOT ORDER FROM lightinthebox...they peddle tat and use every dirty trick in the book to hold onto your money when you try to send it back.”

Helpful Report

Posted 3 years ago

“nice goods but not uk sizing no real offer of exchange or refund don't Buy !!!!!!!!”

Helpful Report

Posted 3 years ago

“Be careful with the site lightinbox…take your money and finalised purchase but the products nothing…it’s have a name! Stole! Be Careful!! I lost Around $100 dollars Australian….”

Helpful Report

Posted 3 years ago

“The worst customer service I’ve ever experienced, still have not received my clothes that I ordered and PAID FOR back in September, have had nothing but rude responses from this company while trying to find out where my items are . Do yourself a favour and stay clear of this company they are a scam !”

Helpful Report

Posted 3 years ago

“I bought two jackets in October 2021 until today my order is not delivered lightinthe box is a big scam i will tell everyone not to buy from the its almost 3 months now.”

Helpful Report

Posted 3 years ago

“I ordered a coat in the U K size they said was the equivalent to their sizing. It was far too big .When I tried to return it I found out the returns had to be sent within 7 days .It hadn't come when it should have so I was out of time .The company wasn't interested in this and said the return would probably cost as much as the coat .There was nothing I could do except NEVER use that company again and warn others to take heed of their so called ' Returns ' policy .”

Helpful Report

Posted 3 years ago

“I ordered 3 dresses that was supposed to be delivered on 26/12/2021. Order number is :2112191051516555. Till now I didn’t receive my product and I even didn’t get any information about it. No email no messages nothing. If anyone have their customer service number please give to me. Thanks”

Helpful Report

Posted 3 years ago

“Delivery took forever and the garments were the poorest quality imaginable and did not in any way live up to the description or image. I decided to cut my losses as return postage to China was prohibitive so put the disgusting garments in the bin. I would advise not to purchase.”

Helpful Report

Posted 3 years ago

“Don't order from this company. They make returns impossible.”

Helpful Report

Posted 3 years ago

“Do not use! Ordered two sets of ladies pyjamas. The size did not match what was ordered. Their medium is a petite size 8! Messaged customer service to request a returns label and full refund. They said I would have to pay the postage back to China which is half the cost of the garmet’s. If I knew the items were being shipped from China I wouldn’t have ordered.”

Helpful Report

Posted 3 years ago

“Absolutely rubbish service. Ordered on 4th Dec. I was told in the order my item would be delivered in 4-6 days which I was gonna use for 13th Dec in party, later on they said they made mistake and it can take up to 21 days for delivery. Finally after 24 days when I received order, they paid £2.00 less in order which I had to pay from my pocket and also spend money to go and get the item. After all this they gave me some discount and also £24 credit for delivery charges, they got to be kidding me to even think I am gonna place another order with them, forget about recommending them to anyone I know.”

Helpful Report

Posted 3 years ago

“There is no direct contact to ask about goods. Have and order arrived in Auckland on the 04/12/2021 and I still don’t have goods, now 28/12/2021 and no way to contact them. First and last time, will report to consumer watchdogs. So disappointed to have lost my money.”

Helpful Report

Posted 3 years ago

“Ordered Christmas decorations. Was to be delivered on 22.12. Today is 28.12 and still not received. Terrible service. Will never order again.”

Helpful Report

Posted 3 years ago

“Garments ordered nothing like illustrated, very cheap looking. Not worth the money. Not aware that garments coming from China, would never have purchased if aware of manufacturing location. Do not waste your money buying from this cheap company”

Helpful Report

Posted 3 years ago

“DO NOT USE!!! Dress was horrendous quality. Spent £50 on dress and £20 to return and has been sitting in customs in China for 3 months. Company refuse to give update saying they await its return, despite it being sent tracked so they know where it is and refuse to get it released. £70 out of pocket”

Helpful Report

Posted 3 years ago

“Do not use Do not waste your money Order 6 weeks ago and still waiting Tracking number doesn’t work Won’t refund me Every time I open I new ticket they respond with tracking details that don’t work and mark the ticket as resolved. Fraudulent company”

Helpful Report

Posted 3 years ago

“Frauds I ordered Did not fit Want refund Give me switched off number Cannot contact them Not replying to my messages Fraudsters Simple as that”

Helpful Report

Posted 3 years ago

“Shirt was too short”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY IT IS A FRAUD AND SCAMMING COMPANY, ALL THE CLOTHES COME FROM CHINA IN CHINESE LABELS, THE EMAIL RESPONSE WASNT IN A LEGITIMATE FORM IE SPELLING MISTAKES AND MISSING LETTERS. THIS COMPANY IS NOTHING BUT A BACKSTREET BOOTLEG ONLINE STORE DO NOT WASTE YOUR MONEY ON THEIR WEBSITE, POOR QUALITY POOR COMMUNICATION, SCAMMED ME OUT OF £50 AND IS OFFERING A £19 REWARD AND TELLING ME TO KEEP THE ITEM WHICH I DONT WANT AND THEY ARE SAYING THEY WILL REFUND ME £14 IF I RETURN THE ITEM WHICH IT WOULD COST ME THAT TO POST THE ITEM BACK”

Helpful Report

Posted 3 years ago

“Poor quality products and when i contacted customer service on 3 separate occasions to try arrange a refund I was ignored every time!! Basically stole my money”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews