LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two jackets in October 2021 until today my order is not delivered lightinthe box is a big scam i will tell everyone not to buy from the its almost 3 months now.”

Helpful Report

Posted 3 years ago

“I ordered a coat in the U K size they said was the equivalent to their sizing. It was far too big .When I tried to return it I found out the returns had to be sent within 7 days .It hadn't come when it should have so I was out of time .The company wasn't interested in this and said the return would probably cost as much as the coat .There was nothing I could do except NEVER use that company again and warn others to take heed of their so called ' Returns ' policy .”

Helpful Report

Posted 3 years ago

“I ordered 3 dresses that was supposed to be delivered on 26/12/2021. Order number is :2112191051516555. Till now I didn’t receive my product and I even didn’t get any information about it. No email no messages nothing. If anyone have their customer service number please give to me. Thanks”

Helpful Report

Posted 3 years ago

“Delivery took forever and the garments were the poorest quality imaginable and did not in any way live up to the description or image. I decided to cut my losses as return postage to China was prohibitive so put the disgusting garments in the bin. I would advise not to purchase.”

Helpful Report

Posted 3 years ago

“Don't order from this company. They make returns impossible.”

Helpful Report

Posted 3 years ago

“Do not use! Ordered two sets of ladies pyjamas. The size did not match what was ordered. Their medium is a petite size 8! Messaged customer service to request a returns label and full refund. They said I would have to pay the postage back to China which is half the cost of the garmet’s. If I knew the items were being shipped from China I wouldn’t have ordered.”

Helpful Report

Posted 3 years ago

“Absolutely rubbish service. Ordered on 4th Dec. I was told in the order my item would be delivered in 4-6 days which I was gonna use for 13th Dec in party, later on they said they made mistake and it can take up to 21 days for delivery. Finally after 24 days when I received order, they paid £2.00 less in order which I had to pay from my pocket and also spend money to go and get the item. After all this they gave me some discount and also £24 credit for delivery charges, they got to be kidding me to even think I am gonna place another order with them, forget about recommending them to anyone I know.”

Helpful Report

Posted 3 years ago

“There is no direct contact to ask about goods. Have and order arrived in Auckland on the 04/12/2021 and I still don’t have goods, now 28/12/2021 and no way to contact them. First and last time, will report to consumer watchdogs. So disappointed to have lost my money.”

Helpful Report

Posted 3 years ago

“Ordered Christmas decorations. Was to be delivered on 22.12. Today is 28.12 and still not received. Terrible service. Will never order again.”

Helpful Report

Posted 3 years ago

“Garments ordered nothing like illustrated, very cheap looking. Not worth the money. Not aware that garments coming from China, would never have purchased if aware of manufacturing location. Do not waste your money buying from this cheap company”

Helpful Report

Posted 3 years ago

“DO NOT USE!!! Dress was horrendous quality. Spent £50 on dress and £20 to return and has been sitting in customs in China for 3 months. Company refuse to give update saying they await its return, despite it being sent tracked so they know where it is and refuse to get it released. £70 out of pocket”

Helpful Report

Posted 3 years ago

“Do not use Do not waste your money Order 6 weeks ago and still waiting Tracking number doesn’t work Won’t refund me Every time I open I new ticket they respond with tracking details that don’t work and mark the ticket as resolved. Fraudulent company”

Helpful Report

Posted 3 years ago

“Frauds I ordered Did not fit Want refund Give me switched off number Cannot contact them Not replying to my messages Fraudsters Simple as that”

Helpful Report

Posted 3 years ago

“Shirt was too short”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY IT IS A FRAUD AND SCAMMING COMPANY, ALL THE CLOTHES COME FROM CHINA IN CHINESE LABELS, THE EMAIL RESPONSE WASNT IN A LEGITIMATE FORM IE SPELLING MISTAKES AND MISSING LETTERS. THIS COMPANY IS NOTHING BUT A BACKSTREET BOOTLEG ONLINE STORE DO NOT WASTE YOUR MONEY ON THEIR WEBSITE, POOR QUALITY POOR COMMUNICATION, SCAMMED ME OUT OF £50 AND IS OFFERING A £19 REWARD AND TELLING ME TO KEEP THE ITEM WHICH I DONT WANT AND THEY ARE SAYING THEY WILL REFUND ME £14 IF I RETURN THE ITEM WHICH IT WOULD COST ME THAT TO POST THE ITEM BACK”

Helpful Report

Posted 3 years ago

“Poor quality products and when i contacted customer service on 3 separate occasions to try arrange a refund I was ignored every time!! Basically stole my money”

Helpful Report

Posted 3 years ago

“Spend 170£ for few items, postal over 30£ tax fees almost 140£ which i get know about after the dhl contact me. cant refuse paying cos they dont accept returns. If you reading this before buying go somewhere else like amazon or eBay. Save your money, time and stress. One big froud”

Helpful Report

Posted 3 years ago

“This company is a scam! Please avoid buying from them at all costs. If I could award them 0 or minus five stars, I would. I ordered something at the cost of over £50. The delivery was late and the products were useless. The return process was a nightmare and I had to pay the exorbitant cost of returning to China. I did not mind paying the postage as long as I was going to receive my full refund. The whole process has taken over a month. I've just received a message from them that my refund has finally been released but I have to go through another process of withdrawing the money into my credit card. The worst of it is that they have only refunded me $8........this is like a slap in the face and I just don't understand it!”

Helpful Report

Posted 3 years ago

“Ordered a pair of shoes when they arrived they are not The size they say, tried to return was told had to return to China at my expense even though they came from Birmingham was then offered a partial refund of 10% if I kept the shoes ( only option as returning was nearly as much as the shoes) they sent a link to get my refund but it’s useless I think the idea is that you get so fed up with trying to get your money back that you give up Will NEVER use you company again and recommend to others that they avoid you”

Helpful Report

Posted 3 years ago

“If there was a minus 5 that would be the rating. This company is a scam. Using false advertising, the quality and pattern of products you get is nothing like the pictures. Returns is a nightmare and expect to loose your money. I have spend more than 180£ on products and including 30£ just for the return and now they are refusing to refund me. You have to pay the extra- ordinary return fee to china. I have reported them.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews