LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exellent, very good shopping experience here.......amazing site for online shopping, low price, delivery on time.”

Helpful Report

Posted 4 years ago

“So, I have used this for over five years, And so far I feel it has been very good. Once when my order went to the wrong address they gave me a refund!. Although the delivery price may be quite expensive compared to others I think it's not that bad. I would give their customer service a 4 star due to the fact that they take long to respond.”

Helpful Report

Posted 4 years ago

“One of the best shipping companies Thanks you are here Very respectable company, exact dates”

Helpful Report

Posted 4 years ago

“This is one of the best online shipping company in my experience!! I’ve never thought that my parcel will reach so sommoth and fast. Thank you for the best service.”

Helpful Report

Posted 4 years ago

“LightlnThebox" It is a great way to buy and sell goods/products. Also if there was ever a problem with a seller or item. LightlnThebox has always stepped in and corrected the issue. Very cool that they have a support team always there too help. Definitely the most trusted app I have on my phone. love being able to buy or even look at different products on the regular. Only thing I do not like is the tax on items which has been a real drag latley.”

Helpful Report

Posted 4 years ago

“A highly professional shipping company, offering good products for a good price with fast shipping, thank you for your professionalism”

Helpful Report

Posted 4 years ago

“Ótimos preços com produtos de qualidade. Me recepcionaram super bem no atendimento ao cliente. Na entrega o produto chegou muito bem embalado, intacto!.”

Helpful Report

Posted 4 years ago

“So far I have no complaints about this company, my orders have arrived on time and in good condition, I hope they continue working in the same way, thanks for the good service”

Helpful Report

Posted 4 years ago

“Very good platform to be new is very good, you can buy at an affordable price a suggestion is that the delivery is shorter”

Helpful Report

Posted 4 years ago

“The service is good. I hope they give much better services in future! Good Luck!!”

Helpful Report

Posted 4 years ago

“LightInThebox is a nice app.....it is one of the best shopping app.......it is easy to use for me...timely delivery and it is what you order for that you get unlike some shopping app where the images are fake.....👍👍👍 I received the first order I placed with this app.”

Helpful Report

Posted 4 years ago

“Very good jobs”

Helpful Report

Posted 4 years ago

“they are really so amazing and effective. their all system are perfect. their services, price, delivery, returns & refunds are really good. everyone can depend on the Light In The Box for online shopping. thank you.”

Helpful Report

Posted 4 years ago

“a great services for all of us. i highly recomended it”

Helpful Report

Posted 4 years ago

“This is one of the best online shopping platform . I love this platform . This platform are 100 real.”

Helpful Report

Posted 4 years ago

“Light in the box is the best international shipping company i have seen so far they are very fast with orders, I had the best experience with them and I will recommend it to anyone.”

Helpful Report

Posted 4 years ago

“What a wonderful services this company providing to their customers. Really ! can't express how fast the shipping speed is. But the fees of shipping is a bit high. Anyways great service. Highly recommended”

Helpful Report

Posted 4 years ago

“recieved my package in time without any damage, thanks for the service”

Helpful Report

Posted 4 years ago

“If you looking for some discounts and low-priced items, this is an excellent and easy-to-use website. Now they have some offers. Everyone can get the best discount these days. There is one issue for me. Please simplify the on website. Overall best online shopping website.”

Helpful Report

Posted 4 years ago

“I appreciate their service, the speed of delivery is relatively fast. Professional and enthusiastic staff, the goods are also wrapped very carefully”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews