LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products as always, good communication!”

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Posted 5 years ago

“Quality products and great prices. App is great and easy to use. Also lots of rewards and points available to earn through purchases wich can be used as discounts.”

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Posted 5 years ago

“Good quality T shirts true sizes for the larger person 👌”

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Posted 5 years ago

“I am really impressed with the service I have received the quality of the goods I have purchased is outstanding. and the goods are received within 3 days”

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Posted 5 years ago

“Unusual items, good quality, reasonable prices and excellent customer service!”

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Posted 5 years ago

“Delighted with the service I received from this company. Will definitely be using their website again. Appreciate all your help. Thank you. Regards Sarah”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We know that you prefer to return the pants back for a full refund. We are delighted to help. Please don't be worried. I had conducted new Ticket ID =22930103 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 5 years ago

“Very happy with my dog items one was late but worth wait thanlyou”

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Posted 5 years ago

“I Have never had a problem with ordering on hear it takes a little longer but if you want good deal its worth the wait”

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Posted 5 years ago

“Thus far, lightinthebox have been the epitome of a good online retailer for me. Good service, optimal quality product and sensible delivery schedules.”

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Posted 5 years ago

“Ordered goods and delivery was on schedule as promised, easy and effortless purchase, would definitely not hesitate in buying again in future.”

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Posted 5 years ago

“Excellent service and delivery on Time”

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Posted 5 years ago

“Very good response from customer service”

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Posted 5 years ago

“Over the moon with speed of the delivery and the quality of the the order thank you”

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Posted 5 years ago

“A Top, Top Transaction! I usually shy away from buying from out of Asia due to clothing size issues in the past as I am a tall gent, but this order was spot on! I bought three items all in XXL: Cycling/jogging bottoms, a jogging top, and jogging socks, and all came through in a single package. Usually, I'm prepared to wait for a few months if necessary, for overseas transactions, but these arrived around three weeks in, and considering the pandemic I think that's impressive. The Website: Was a breeze to navigate with detailed, clear photos of each item and several links showing alternatives. What started out as a few moments of viewing soon became a full morning online shopping for jogging clobber. Check Out: Was simple and transparent and even when I made a few errors were able to rectify that without issue. Postage: Was included and tracking was clear throughout the parcel's journey into Cornwall, England. I'm always Pleased when able to leave a positive review and this is one of them! Delighted with my kit and have absolutely No hesitation in recommending this seller! Thank You Sincerely Yours Mr. Limpopo, Penzance, Cornwall, England”

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Posted 5 years ago

“I found LightInTheBox to be a very good seller, good prices and very quick to ship and I will be using again.”

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Posted 5 years ago

“Lovely cushion covers and beautiful colours, reasonably priced and quick delivery.”

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Posted 5 years ago

“Very nice quality and fit!”

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Posted 5 years ago

“Marvelous range of products, brilliant customer service. You always feel valued as a customer.”

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Posted 5 years ago

“Excellent my wife loves her new hoodie thankyou”

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Posted 5 years ago

“Great service, very fast delivery especially as the goods come from China.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews