LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is awsome.....”

Helpful Report

Posted 4 years ago

“I really like your service, I think the best, your products arrive with a very good quality, I have not had any problems friends.”

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Posted 4 years ago

“Satisfied with my Fitbit blaze strap and delivery was prompt”

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Posted 4 years ago

“I'm new to LightInTheBox and so far my experience has been great. All the products I have bought have been as advertised and have generally arrived on time.”

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Posted 4 years ago

“I received my parcel before the time limit, Lightin the box let me know how the purchase was going as far as transportation was concerned and I found that very helpful also the top I bough was great I love it thank you.”

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Posted 4 years ago

“Fantastic company, have ordered a few times, got exactly what I ordered and the quality of the product is excellent. never had any problems. priority delivery is great, item comes within the 8 days ordered.”

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Posted 4 years ago

“Cant fault them. Everything was as they said or better. And landed earlier than it should have. Will use this amazing site again and tell my friends about it. 10/10 ✌”

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Posted 4 years ago

“I've used this website twice and on both occassions I've found numberous things of interest to me. I have placed two orders and the confirmation email and the ongoing shipment information has been excellant and very helpful. Shioment tracking was good and the goods arrived in a reasonable time. Needless to say, the prices are very competitve and the quality is first class. I recommned anyone to try this suppler as I don't think you'll be disappointed. Peter”

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Posted 4 years ago

“Brought two tops great length and very good value have told my daughter's about website will definitely be buying from u again”

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Posted 4 years ago

“Really nice jacket , looks good and feels good”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood us. Please be noted it will take a very long time to return the order to our warehouse. So we offered some more solutions to resolve your problem. If you still prefer to return, we are willing to help. I had conducted new Ticket ID =22733968 in our ticket center and will help you resolve the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Looks like they have my side”

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Posted 4 years ago

“This international shipping company is great for making online purchases with its own advice to have security and confidence in the appropriate purchase, however, it presented delays in the agreed delivery, the packaging was good, and the shipment arrived in excellent condition as agreed , I recommend it, late but safe delivery.”

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Posted 4 years ago

“I recently reviewed an order and gave 1 star but am retracting it. I was able to get a good resolution to the problem and the company did an exchange for the right sized product at no cost to me.”

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Posted 4 years ago

“Very efficient. A refund was granted quickly on an electronic bluetooth transmitter which wasn't able to pair with my headphones, even though I didn't return the goods (due to expensive postage) Highly recommended and cheaper than Ebay.”

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Posted 4 years ago

“It's a very good shopping app. I did not see 100% accurate app like this. I thank to the producer. All THE BEST.”

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Posted 4 years ago

“low price, good quality, very fast delivery”

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Posted 4 years ago

“Yes it's made me happy but some time its late so I don't care but the service i love it.”

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Posted 4 years ago

“It's really awesome light in the box ... Customer service is good response , delivery is good and return and refunds option it's really awesome thank u...”

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Posted 4 years ago

“I really like this shipping platform of Light In The Box.There products are too good and the quality are high. I Like it”

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Posted 4 years ago

“Online shipping company which has some negative and positive sides. Inspite of negative sides it has positive sides like online delivery, online shopping which are made by easily from home, though somewhat is break down but online shipping and shopping is always good. I think proper correction of the problems through qualities of services make they more visible and trusty.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews