LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This online shopnig is the most beautiful..i hope This shoping delivery side is verry trustful..This is a good shipping platform.. thank you so much for share this delivery shoping platfrom..”

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Posted 4 years ago

“this app is verry easyly isefull to everyone.and this app is verry helpfull.i loved this app becouge many good custome shopong to this site, i am verry happy to use this app”

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Posted 4 years ago

“Lightinthebox is an awesome shipping company and my favorite shopping site I have used them alot of times and I have recommended this to some of my friends and relatives.”

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Posted 4 years ago

“One of the best online shopping and shipping sites, Loved the shipping speed and all. But was not happy a little with customer support. I do highly recommend it!”

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Posted 4 years ago

“Very good and high quality service.”

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Posted 4 years ago

“Es muy simple, agil y el personal muy amable.”

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Posted 4 years ago

“Light in the Box is page offering good service to its customers. They are efficient, hard-working and with goals to meet. This is a page that has a great future. All things arrive fast and in good condition.”

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Posted 4 years ago

“It is a very good app. I thanks to producer. I did see 100 accurate app like this. Keep it up.”

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Posted 4 years ago

“Its really a good company. The products of it is good. I ordered three items at a time but did not reachieve the items at a time. By getting one item I have to wait more two days to get the two another items. But the products of it is good.”

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Posted 4 years ago

“I like the way they deal with customers, best website for online shipping, if they develop an app for Android & ios it will be more good for us to easily deal with that company, i hope it will rise more in upcoming days because of good services.”

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Posted 4 years ago

“Light in the box is amazing for online shopping,they have good products with reasonable prize and products of all categories are available here,i have ordered a product from there,and i am very satisfied with Their service. Though they make it late to deliver, but i am satisfied. I recommend this company to my friends and family.Amazing Service, i request if you could make shipping a little faster but out of that everything was great.”

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Posted 4 years ago

“LightlnTheBox clothing shop online is the absolute best, very quick shipping, exactly as picture and described items, the best price. And they even offer coupons. I am repeat customer and I would like to stay their customer.”

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Posted 4 years ago

“I want to congratulate Light In The Box for the good service I received. At first I had my doubts, because I read several comments from different users who had problems with their shipments, but I decided to trust and work with this online shopping company. I received my order without any problem and they treated me with great kindness and professionalism. Greetings and keep up the good work.”

Helpful Report

Posted 4 years ago

“Reliable on purchased orders. Received my items complete and no issues at all. I'm very happy to know this online shop because I tried bought in this shop and I am very happy with my order beside I save some money the order that I get looked like in the one posted! unlike another online shop. I will highly recommend this shop.”

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Posted 4 years ago

“this company is a good shipping platform .production quality and prices are good. but we have to wait for some time to get delivery. but you can change your delivery style and customer service style to bring the best experience to custermers.”

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Posted 4 years ago

“I used your company's service, shipping was fast and reputable, great”

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Posted 4 years ago

“Very good quality, I'm very happy that I received my product before the mentioned time. good job.”

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Posted 4 years ago

“A professional shipping company providing high quality products with fast shipping Thank you for your professionalism”

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Posted 4 years ago

“From what I see on the page, I am very complete to give specific details of how to make the shipments, which I think is excellent, the negative is that it lacks more publicity ...”

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Posted 4 years ago

“It is very helpful online shipping online shopping company. but it has Frequent discounts program.”

LightInTheBox 5 star review on 26th January 2021

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews