LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the wrong product and confirmed it when I reviewed my order. Sure, I can send it back but I have to pay return postage!! Never again!”

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Posted 3 years ago

“Worst service ever . Dont want to refund. 3 months from order haven't received my order , the parcel still sitting in china.”

LightInTheBox 1 star review on 10th November 2021

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Posted 3 years ago

“Be very wary of this company. The product looks so cute on the site. Then you get the stuff and it's alot of polyester. And the sizes are not for normal sized people. Sizes are not exact. Too small actually. And if you want to return the products they try to talk you into keeping it. They are also packaged in zip lock bags. Price? You get what you pay for. I wanted sweatshirts. They were polyester. Not something that will keep a person who is always freezing warm. Especially in South Dakota. Do yourhomworkpeople”

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Posted 3 years ago

“Not sure if issue with Light in the Box or Canada Post. Delivery 9 to 15 days. It's now 27 days. Can Post apparently picked up pkg on Oct 20 and now Nov 9. Tracking shows in transit for about 10 days now. Not sure if pkg exists or is lost. Not sure about quality of shirts I ordered. Reviews do not look promising. Asked for refund but do not expect any. If you order from them make sure Canada Post is not involved.”

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Posted 3 years ago

“Bad bad bad”

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Posted 3 years ago

Hello Jolanta, Thank you for writing a review on our page. I am very sorry that you are unsatisfied with our services and will try my best to assist you with this. May we please know the reason of your dissatisfaction? I saw that the parcel was delivered 2 weeks ago and hope there are no problems with the product. Also we didn't hear from you earlier. Should there be issues, then please write to us back and briefly explain the issue to us. This will help us move forward your case and with the goal of obtaining a refund or replacement. We have sent you an email (ticket #24711756) to help you resolve this problem. Awaiting your details, LightInTheBox Customer Service Team

Posted 3 years ago

“AVOID!!! Delivery said 5-7 days, took 18. Jumper very cheap quality and much too big. Wool very thin and badly creased. No returns label included. Didn’t know this company is in CHINA and costs a fortune to return. Wouldn’t use again. DON’T BELIEVE THE GOOD REVIEWS. THEY ARE OBVIOUSLY FAKE!! Wish I’d read the reviews on Amazon before ordering.”

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Posted 3 years ago

“I would never buy from here again. They make it nearly impossible to return your items. The items look nothing like they do on the picture. You get no paperwork with your parcel. The products are completely poor quality and smell. They give you 7 days to return your products but there is no information given freely on how to return items. The items took over a month to come. I would never buy anything from here again!”

LightInTheBox 1 star review on 5th November 2021

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Posted 3 years ago

“Terrible company bought 2 tops, trying to find how to send them back, as they dont fit, is absutely impossible, dont buy,”

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Posted 3 years ago

“Awful site! Stay clear! They are misleading on their website with the quality and sizing of clothes. Will try everything to not five you a refund. Will make out that it's your fault for ordering the wrong size although I went by their size chart and even went a size up and still too small! Beware if returning as it's in China!!! They don't inform you of the return address until you decline their offers(so much money back & keep the item) even then you still have to push for it!!”

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Posted 3 years ago

“I ordered goods months ago, which never arrived. They have lied and sent me rubbish emails when asking for a refund (they give you a discount on your next purchase!!!) - and now they have told me that because it has been so long, they wont refund. This company is a fraud - buy at your own risk”

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Posted 3 years ago

“Bought a dog coat online. Item when received was around 10cm smaller than measurements given on website. Asked for a refund and was told that I had to return goods by tracked mail to China! As I was misold the item I refused. They said I could keep it and get 100%refund but not the initial post cost. When I accepted they changed this to a credit on their account i. e. To get the money I had to buy from them again. Case now in hands of my Bank 's Fraud Division. Disreputable company. AVOID at all costs.”

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Posted 3 years ago

“They told me they would refund my money for their crappy shoes if I sent the shoes back to Mainland China! This company is a RIP OFF! Stay away.”

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Posted 3 years ago

“Since ordered wig 28 January even today is 2 November I’m still waiting , I e-mailed till I get tired”

LightInTheBox 1 star review on 2nd November 2021

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Posted 3 years ago

“Wish I had read reviews before purchase.This company pulls every trick in the book to avoid refunds.My advise would be stay well clear.if I could give a minus rating they would get it.”

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Posted 3 years ago

“Shipping & the order process was fine, but the product I ordered was not. It was a figure skating dress. But it came with no bottom or panty bottom underneath. It is just a super super mini dress & there is no way it can be worn on the ice. I went back to them to explain the problem after spending $100 CAD & was told it was a nonrefundable item. Nothing can be done. Shame on them.”

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Posted 3 years ago

“Ordered a shirt5 weeks on and no shirt, sent 2 emails, account shows no history of any orders, no replies to emails, no other form of contact. Disgusting service, AVOID THIS COMPANY.Plenty more reviews saying the same thing.😡😡😡😡”

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Posted 3 years ago

“This company is completely thieves i ordered they said it will be 4 or 6 days its been 3 weeks still i didn't get any thing and they even don't reply to the email ridiculous.”

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Posted 3 years ago

“I ordered a pantsuit 2 months ago , it cost me close to $200 dlls and still haven’t received, I had been sending emails requesting my money back and every time they ask to wait 10 day and 20 days and 2 more weeks they Do Not Understand What money back means, my advice do not buy from them unless you want to wait forever and even though you may not get it and you won’t get your money back either, I think they do that so people get jtired of waiting and just forget about the money and the order.!!!!!!”

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Posted 3 years ago

“This company are shocking they use cheap material and sizes are small, you have no chance of a refund, Do Not Use This Company. They would not even reply to PayPal.”

LightInTheBox 1 star review on 31st October 2021

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Posted 3 years ago

“This company is completely untrustworthy, do not touch them with a long, long barge pole. The photographs are completely unlike the actual product that is sent. I purchased a womens jumper that looked chunky and warm. What I received was like a thin dish cloth, the garment had no labels at all, no sizing, maker or washing instruction. The jumper was about 3 sizes larger than I ordered .. way to large. There is also no chance of returning the item, as it would cost more to return it, so not worth the trouble. Very angry person”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews