LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to contact. Password is declined and they don’t send an email to change it. Order still not arrived 11 days after they say has been shipped. Very poor.”

Helpful Report

Posted 3 years ago

“Top my husband bought would have fit a child. Postage to return was expensive. Avoid this company.”

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Posted 3 years ago

“Avoid at all costs!!!!! Bought the wife a dress believed it was coming from the UK took three weeks to get here….from China. Didn’t fit her so asked for refund, they said I’d have to post it back to mainland China which would be expensive so they wanted me to right it off, robbing gits leave well alone, I’ve reported them to PayPal, and the treading standards…”

Helpful Report

Posted 3 years ago

“It took a very long time, before we received the product. Compared to the pictures in the ads, the product had a much lower quality.”

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Posted 3 years ago

“Shirts are sized very skimpy and bear no resemblance to the actual cut for the size I ordered. Returns are a joke. You have to ship it back to China at your own expense.”

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Posted 3 years ago

“Bought some trousers quality was terrible had to pay half of what they cost on postage to return them. I am still waiting for my re fund they have sat in Chinese customs for over a month. Terrible scam do not use this site!”

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Posted 3 years ago

“My return parcel has arrived in China for nearly a month with China custom, the post office has asked a few times to call the receipt to contact China custom due to the delivery ia being held by them....i have contacted company's customer service for more than 5 times, just nobody reply me saying how to solve this issue, I guess they just don't want to refund me as their promise...very disappointed their service....never suggest anybody to buy their any products....waste of time waste of money”

Helpful Report

Posted 3 years ago

“I Just want to thank you guys, I was just about to order for first time when I decided to check them out. I’m so pleased I did. Thanks to your reviews/ warnings I’m not going to bother but sorry to learn that you guys have had to learn the hard way 🙁”

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Posted 3 years ago

“My shirt was cheap rubbish. Beware”

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Posted 3 years ago

“Avoid at all cost”

Helpful Report

Posted 3 years ago

“AWFUL! Poor quality, poor customer service, misleading return policy! BUYER BEWARE”

Helpful Report

Posted 3 years ago

“I purchased an outfit for my daughters wedding. The product arrived and I was devastated. The pants were three sizes too big and the top was two sizes too small. I performed the measurements and followed all procedures to return and the only response were emails saying this was custom made and could not be returned. I did not send measurements but ordered a size they had available so this was not custom made. They are misleading, very hard to deal with and led me to believe that my item could be returned. I contacted them immediately with my issues. The quality was also very poor. The outfit was very expensive and I am so sorry I did not read reviews on this company before I purchased. I will never purchase anything from this company again. BUYER BEWARE! IF I COULD CHECK 0 STARS I Would.”

Helpful Report

Posted 3 years ago

“Leather bag not leather! Cheap and not as described. Very disappointed. Never again.”

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Posted 3 years ago

“SHOCKING AVOID - TAKE ABSOLUTE MONTHS”

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Posted 3 years ago

“The worst company ever. I have my wedding and for more than one month the flower girl is still at shipment not even arrived at my country. The customer service is so bad. They keep closing my ticket and saying wait wait be patient The told me end of next month it will come then will investigate Terrible service. Last time I shall ever use them.”

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Posted 3 years ago

“What a useless bunch and liars too. They lie that the package has been delivered and close the transaction and when you check with the courier company nothing has been received.”

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Posted 3 years ago

“Poor customer service. Misleading delivery times. Shipped from China, and returns policy requires you to pay to ship back to China!!!! Do not use website”

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Posted 3 years ago

“Been waiting 3 weeks for my leggings still havnt got them and cant track my parcel terrible terrible company”

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Posted 3 years ago

“Awful company! It has been a month now and I still have not received my refund of £50. Disgraceful !”

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Posted 3 years ago

“I ordered a handbag for my daughter's wedding but when it arrived I was extremely annoyed and angry to find that someone had slashed the bag halfway across the front with a sharp knife - malicious damage. I've no idea who did this!! I tried to return it but you have to upload a photo of the damaged item which I wasn't able to do. I've sent numerous emails to complain which have all been ignored. I'm totally disgusted with this company and I'll never use them again.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews