LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely a scam the item 8 bought was nothing like the pictures and it had 2 holes in it the item was sent from the UK 48hrs tracked but they want me to return it to China!!”

LightInTheBox 1 star review on 16th September 2021

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Posted 3 years ago

“Do not use this company. All the negative reviews on here are spot on. I ordered something for my Son. He was really looking forward to getting it. It was supposed to take 4-6 days to get here. It took 2 weeks. But the main problem is that they sent THE WRONG ITEM! I have requested a refund but the silence is deafening. Believe this review and other similar reviews. Avoid this company. If you can get the item you want elsewhere please buy it elsewhere. The photos attached show the difference between what I ordered and what I actually got.”

LightInTheBox 1 star review on 14th September 2021

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Posted 3 years ago

“Never received my order despite sending numerous emails. They do NOT correspond.”

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Posted 3 years ago

“Would give ZERO if possible. Rip off of absolute very poor quality tat that is slow to arrive and is then non returnable when not wanted as such poor quality and undersized. Customer service non existant and just fail to respond when you are requesting return and refund. They have not sent me a Return Form despite multiple requests so I have been frauded by them for the money I paid effectively. DO NOT USE”

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Posted 3 years ago

“Ordered a jumper which is nothing like the pictures and even though ut was sent from the UK theyvare telling me it has to be returned to China...buyers beware”

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Posted 3 years ago

“Wrong item arrived after 4 weeks waiting and when I opened a case in PayPal I have to return the item ( pnone case £10.25) to China via tracked postage which will cost more than the item is worth. I would say that this is common practice to take an order and send any item out knowing that customers can not return due to the cost involved. Absolute rip off and I will never use again. STAY WELL CLEAR”

Helpful Report

Posted 3 years ago

“Such a disappointment. Ordered my daughter's 1st year birthday items on 23July2021. But till date (today 12Sep2021) I did not receive the courier. Had mentioned 14-24 working days for the delivery while ordering the items. But now customer service people stated that it will take 60working days to receive.”

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Posted 3 years ago

“I ordered 2 shirts and have not received them as yet I did not receive and paper work after I paid via visa card $75 LOST i HAVE NOT RECEIVED MY DELIVERY”

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Posted 3 years ago

“I ordered the items and paid for them but have not received the items it has been 2 weeks now. I am unable to contact any one.”

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Posted 3 years ago

“The merchandise is Made In China JUNK!!! Clothing is not representative of on-line views. Sizes and fir are terrible. DO NOT PUCRACSE ANYTHING!!!”

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Posted 3 years ago

“DO NOT USE THIS COMPANY! Item arrived a week later than the delivery time I had been given, indicated it was shipping from the UK when in fact it came from China, and although I cancelled the order when I realized that the delivery date would not be met, the item was not cancelled and I then faced paying a lot to ship it back or getting a 10% refund. It is practically a scam.”

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Posted 3 years ago

“Ordered 2 flapper dresses in different sizes as told they come small 2₩ Aug 2021. Need for a 17 Sept 2021 wedding. Still waiting. Very disappointing. I will only need 1 if they ever arrive?? Not looking forward to the returns process. Ridiculous!”

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Posted 3 years ago

“Same as what many have said. Sent wrong item. No interest in helping out to fix. Stuck with wrong item. Absolutely disgraceful business. Avoid at all costs”

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Posted 3 years ago

“My tee shirt arrived this morning , it will fit a 2 year old , I ordered for 5 year old and the quality in very bad , never again will I use this COMPANY , its a RIP OFF , don't whatever you do order anything from LIGHT IN THE BOX ,”

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Posted 3 years ago

“Do not order from this company it pretends to be a USA company and my exsperiance is you do not get (fashion wise ) as the described and picture of the article you expect & look forward to is not the same”

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Posted 3 years ago

“I ordered a phone wallet for my phone. They sent me a phone wallet for a different phone. I was told that I had to return the product to China at my own expense but that this could be expensive for me. They suggested that I should consider taking a 10 % refund instead and keeping the wrong product. Lots of back and forth and still no positive result. Its not a lot of money but as a matter of principal.”

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Posted 3 years ago

“Ordered 4 shirts which arrived in reasonable time...However major issue with wrong size being sent...Trying to return these and gain full refund is impossible as it's going to cost the same again PLUS customs charges to send them back to China, despite marking parcel as RETURN CARGO....Its cheaper to lose £54.00 than to pay additional taxes. SHOCKING COMPANY, THE SHIRTS WILL BE BURNED, WATCH OUT FOR UPLOADED VIDEO TO TIKTOK @gdhboorach”

Helpful Report

Posted 3 years ago

“VERY DISAPPOINTING experience. The picture of the product they sell is very attractive and has a fancy bracket which is not on the item that they send, it is nowhere near as nice as the picture. They don’t respond to (polite) emails requesting help. My plumber said very bad quality and won’t last long. Beware of this cheap and deceitful company.”

LightInTheBox 1 star review on 2nd September 2021

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Posted 3 years ago

“Not even worthy of one star, ordered dresses not fit for purpose no refund and no email. Disgraceful company avoid at all costs, refuse to refund and advise to gift poor quality to family”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY! They are based in China so your delivery will be late. I began communicating with them when my order did not arrive as expected. They apologized, then asked that I wait another 10 days. I explained that this was not acceptable, that it would result in delivery post my event! Instead of creating a return label for when it arrived, they stopped communicating, saying that I had to await it's arrival before requesting a return. When I requested my return, I got a song and dance and was informed that I had to pay for shipping. To China? When you clearly have a Seattle address? No. Thank God for American Express who already credited my account. Ridiculous! Save yourself a headache!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews