LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package took 1 month to arrive. I have asked for a return ticket and refund and they answered that I should give the dress to a friend! After insistence on my part they ofered 30pc refund! Unbelievable. I wrote them several emails and logged tickets and I still don’t have the return ticket and the money. Very poor customer service. Keep away from them.”

Helpful Report

Posted 3 years ago

“Absolutely rubbish. Ordered iPhone case and screen protector. Over 2 weeks still not received. Website totally inaccessible. Won’t be buying from them again. Keep away.”

Helpful Report

Posted 3 years ago

“Look at all the 5 star reviews. They were all posted 2 days ago. Like thousands of those. Those are NOT GENUINE REVIEWS. This tells enough……. STAY AWAY”

Helpful Report

Posted 3 years ago

“This company is rubbish claim that my order was cotton t shirts instead they sent polyester cheap rubbish my partner ordered two tops in large they sent small a total waste of money and delivery takes a lifetime to deliver please learn from my lesson and avoid better off buying from Amazon at least you get a quicker and better service”

Helpful Report

Posted 3 years ago

“VERY POOR WHEN IT COMES TO RETURNS AND REFUNDS. I WAS BASICALLY TOLD THAT I'D BE AS WELL KEEPING THE ITEMS THAT I WANTED TO RETURN AS IT WOULD COST AS MUCH TO SEND THEM BACK. WILL DEFINITELY NOT BUY FROM THEM AGAIN”

Helpful Report

Posted 3 years ago

“Never sent my right size package back to me !!!!”

Helpful Report

Posted 3 years ago

“We placed and paid for our order 2 July. They said delivery will take 20 -25 days. It has been 45 days, still no delivery. They keep on blaming covid.”

Helpful Report

Posted 3 years ago

“Please do not order from this company. Very poor quality material & sewing. Dress looks nothing like the dress on their website. I can’t even find how to return the dress.”

Helpful Report

Posted 3 years ago

“I ordered from them twice, the first time, NO PROBLEM. The second time I ordered, i am still waiting after almost a month. Order says it's in the US, not far from my address. I've called the facility and they said that there was no package there under the tracking number given. I've sent light in the box several messages in reference to the whereabouts of my order. I was told, it was shipped and no longer is their responsibility. It's obvious that my order has been lost, stolen or never shipped. DO NOT ORDER FROM THIS COMPANY!!!! DO NOT. DO NOT ORDER FROM THIS COMPANY!!!!!!”

Helpful Report

Posted 3 years ago

“DO NOT ORDER - arrived after event I’d ordered outfit for and won’t accept return even though remains sealed (requested and provided photographic evidence) initially offered me 10% refund to keep. Excuse being it was made to measure but I ordered a regular size. Appalling customer service. Recommend you don’t take the risk of ordering from here”

Helpful Report

Posted 3 years ago

“I wished I had read the policy about researched before using Light In the Box - they won’t respond to any of my messages. I’ve written several. An item arrived but it’s the wrong item and I’ve been explaining to them but they won’t respond back to me. PEOPLE PLEASE DO NOT YSE LIGHT IN THE BOX - THEY ARE COMPLETE SCAM ARTISTS!”

Helpful Report

Posted 3 years ago

“BEWARE! The return policy states that made to order items cannot be returned. I ordered a standard size 10 formal dress. The dress does not fit. Light in the Box refuses to refund my money. They say it is a made to order dress even though I ordered a standard size 10. The dress is so ugly! Illusion sleeves are almost white. I'm stuck with this ugly dress. They also pretend to try to help you but their "special" attempt to help me offered the same 20% back that their email from the previous day offered me. So I guess they also put up a false attempt (lie) to get you "special" l help. Terrible experience with both product and service from this company. DO NOT WASTE YOUR TIME HERE.”

Helpful Report

Posted 3 years ago

“rubbish quality and make it difficult and expensive to return item”

Helpful Report

Posted 3 years ago

“I ordered 1 PAIR of patella knee braces, which means two items, but only received one. I emailed them quite a few times in the last month that the dictionary definition of 1 PAIR is TWO items. I have not received a reply and some emails are returned, cannot be sent. Very disappointing customer service. Just read the reviews here and note that I’m dealing with CHINA, that explains everything. I will not be from this company again and I try to avoid buying anything made there if possible.”

Helpful Report

Posted 3 years ago

“Ordered a printed t shirt and received a very cheap plain cheap plain pink one I have been well and truly had”

Helpful Report

Posted 3 years ago

“Rubbish firm don’t buy only gave one star because have to to write the revue returns have to be sent back to China at your expense DO NOT BUY from this firm the products are cheap and nasty”

Helpful Report

Posted 3 years ago

“Do not buy from this website!!! It is from China! They never refund no matter what!!! Very chip and not worth it!!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking, 2 months since my order and still no sign of my package, it's supposedly been in my country for the last 6 weeks and yet it hasn't been delivered so it's clearly been lost. I have asked for a refund on numerous occasions and nothing has been received. I keep getting the same standard answers when i open a ticket on their customer service page and they close the ticket as soon as they respond despite the issue not being resolved. I will not be using these ever again and would not recommend them to anyone.”

Helpful Report

Posted 3 years ago

“My order has now been on the way for two months and I have nothing heard from light in a box though i have tried to contact them.. So I would definately not reccommend anyone to buy from them..”

Helpful Report

Posted 3 years ago

“Don’t use this company night mare arrived damaged was all most impossible to return the item when the item was finally returned they don’t want to give me a refund and for me off with some sort of credit note avoid avoid avoid avoid avoid”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews