LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dress but what came looked nothing like the picture cheap quality and badly made clearly they take photos from other websites and send you there own cheap and nasty version buyers beware you will not get what the pictures show I have uploaded the dress what they are selling and what they sent me waste of money”

LightInTheBox 1 star review on 30th September 2021

Helpful Report

Posted 3 years ago

“I had buy a jackets and t-shirt but they only send my jacket with different size it doesn’t fit for me and they deducted my money but couldn’t send my t-shirt i tries lots of time to contact them but they didn’t response me I emailed them but they didn’t reply.Is anyone help me on that ?? This light in the box is Scammed please never buy anything from it.”

Helpful Report

Posted 3 years ago

“I recently purchased $174 worth of merchandise from this company. When I received the shipment, after waiting an extended period of time past the estimated delivery date, there was no packing list. I did not receive a packing list, a receipt, return instructions, etc…. Nothing. Even though I read the measurements the clothes were made too short waisted. The elastic waist was in the middle of my ribs. I shipped the merchandise back to the address on the box as anyone would do. The company does not want to refund any of my money even though I have proof of delivery to their warehouse. I would never purchase anything from this company and would suggest you look somewhere else to purchase clothing. Look for an establishment with better fitting clothing that doesn’t have hidden agendas and wants to keep your merchandise and your money.”

Helpful Report

Posted 3 years ago

“Actually impossible to return anything, customer service is an absolute joke”

Helpful Report

Posted 3 years ago

“This website is pure scam, fraud. I ordered 3 t-shirts and only one looked like the picture, even one of the other two should have had a v-neck but had round neck. Also the materials were wrong, they said it was cotton but it was mainly sinthetic with a bit of cotton. And they were not cheap! Dont buy from this website”

Helpful Report

Posted 3 years ago

“I placed an order for 2 items. A package arrived with only 1 of the items. According to L I T Box tracking the order was complete. I've been unable to get any conact wth them so very annoying. Wont be buying from then. My order no was348471435.”

Helpful Report

Posted 3 years ago

“Impossible to contact this company. Impossible to return goods Goods are shoddy - very poorly put together - sizes bear no resemblance to sizing on website NEVER use this company - a total rip off. i wish i had read the reviews before i had bought the goods as i would NEVER have done so.”

Helpful Report

Posted 3 years ago

“This is the worst company I have ever purchased clothing from. I ordered two white, so called ‘hiking’ jackets in different sizes as I had heard there were sizing issues. The items arrived separately on different dates. I hardly know where to start with my opinion of these items. The photo’s were very appealing, pure white and smart. In reality the items were made of shockingly thin, shoddy, off colour cheap, polyester fabric and the drawstrings to the hood and along the hem were a cheap off white/dirty grey rope. These jackets, if you could accept the off white dirty colour was also thin polyester, summer weight, lined with cheap dress lining, no padding or quilting for warmth. Definitely not ‘Hiking/Winter’ weight. I applied to return the jackets, and was told that returns to China proved not be cost effective and would I like a ‘reward’ of 20% !! No I think not. I am £76 out of pocket…do not use this company !!”

Helpful Report

Posted 3 years ago

“Disappointing support service I really liked what was on offer so was really disappointed when the clothing didn't fit. Turns out the company are aware their sizes come up small. No problem, I'll just exchange it. No, it doesn't work like that unfortunately, they offer a 30 percent refund despite the fact I reported the problem the day after receipt. Shame, won't be using them again.”

Helpful Report

Posted 3 years ago

“I ordered some tee shirts, trousers, rugged boots and bag from this company that arrived only yesterday after a month. The quality were nothing pictured on their website. Cheap tatty and extremely poor quality and I will wage a personal Campaign for the world to be aware about this company’s malpractices as my experience is similar to a lot in these reviews; shocking and utter shambles. Their returns policy is a disgrace and they should not be allowed to trade or even register on the stock market. Amazon or other online companies out there will make mockery of these lot. I believe I have been duped but trust me, I will not rest until the world is aware what a bunch of cowboys these are. Please avoid them at all cost as all their products are completely different from what is advertised on their website. My rugged cowboy boots was plastic and cheap soles and my grandma could run in them. My 3D tee shirts were advertised as cotton but these were cheap oversized synthetic. My carry over should bad was advertised as leather but turned out to be cheap imitation. If there were ratings of extremely poor I would have given to these bunch of jokers. NEVER TOUCH THEM WITH A BARGE POLE. MISLEADING BUNCH”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY!! I ordered a dress for my mom for my son's wedding with expedited shipping. I chose a size THEY listed. It was NOT a custom order. After 10 days it still had not shipped. After I inquired they told me it would ship 4 days AFTER the wedding. So obviously I had to cancel the order. They wouldn't listen and only refunded me HALF of what I paid!!! They kept saying I had a custom order. I never sent them measurements! I spent $160 that included $30 shipping and their solution is to refund me half??? I can't even afford to buy my mother another outfit now.”

Helpful Report

Posted 3 years ago

“Absolutely shocking quality. My cushion covers look like they are made of serviette paper!”

Helpful Report

Posted 3 years ago

“Received item no labels cheap fabric ordered small would fit large nothing like photo. Could get refund through PayPal but return postage not covered so not worth wasting more money and time returning garment with a possible no refund .would never recommend this company will just throw out where it belongs in the rubbish.”

Helpful Report

Posted 3 years ago

“The pictures are not accurate, you don't get what you see in the picture. It's a big scam, don't spend your money here at all. It's simply not worth it. The owners of this company should be ashamed, they only want your money but don't deliver what you paid for. Rather shop at shien. It's more worth it.”

Helpful Report

Posted 3 years ago

“Rubbish rubbish”

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Posted 3 years ago

“Cheap Chinese clothes. Misleading photographs as the dress my wife ordered was lighter than a silk scarf. The package nearly blew away in the light breeze. Only got my refund as I had paid with PayPal and I had to raise a refund request as this crowd are just a bunch of cheap Chinese goods merchants. Don’t don’t have anything to do with them.”

Helpful Report

Posted 3 years ago

“After a large delivery which arrived over a week late, I shipped the whole order back. It cost over £80 to return in shipping fees. We eventually got a refund minus their shipping costs. Therefore it cost over £110 for nothing. Definitely do not recommend them”

Helpful Report

Posted 3 years ago

“My parcel didn’t even show up. Did not get my money back. Tried contacting them but their website was the poor couldn’t get to them. Would not recommend!!!”

Helpful Report

Posted 3 years ago

“shocking returns policy brought 2 t-shirts meant to be lambs wool it turned out to be poor quality made made static material with no labels or tags on the product. hard to contact them, they have no returns postage and asked me to pay tracked which is more than the t-shirt costing £12. they are a bunch of criminals don't use this company”

Helpful Report

Posted 3 years ago

“Wish i had read reviews before i ordered now stuck with 2 fasinators that are unwearable joke of a company avoid at all costs”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews