LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where is my order! You charged me for shipping that never arrive! Should have used ebay!”

Helpful Report

Posted 3 years ago

“I ordered two Halloween costumes at the end of Sept. I was told they shipped 2nd October. Was quoted 5-7 days for delivery. It’s now the 29th Oct. I cannot contact the company- no phone number- I raised a ticket- no response. I want a refund as the costumes are no good to me after Halloween. Do not buy from this company. They are a scam!”

Helpful Report

Posted 3 years ago

“If I could give no stars, I would. Item was wrong size, wrong colour, took weeks to arrive. I returned it Royal Mail to the address on package in England. They refused to refund because they are based in China!! Total scam. No product, no refund”

Helpful Report

Posted 3 years ago

“Been trying to access means of returning my purchase - impossibly complicated.”

Helpful Report

Posted 3 years ago

“Sent defective dress with half decoration designs, asked my to send them a pic of what I already sent them along with bar codes. Now they want me to remove dress from packaging, makes no sense to do that when I want to return dress in original packaging. I want a full refund !! and please take back your poor quality dress, I don’t want it. Refund me my money ASAP! Parts of the stars on the dress are missing.”

LightInTheBox 1 star review on 28th October 2021

Helpful Report

Posted 3 years ago

“Received my smart watch set it up looked absolutely stunning. Plugged it it into charge it and now it won’t turn on at all. Totally not happy. Wish I had not bothered now.”

Helpful Report

Posted 3 years ago

“THEY sent the wrong item, only offered a 30% refund or post to China!!!!!!!! Very unhappy, won’t use again. Need a better return address than China.”

Helpful Report

Posted 3 years ago

“Payment was made parcel never left thier warehouse 3 months down the line they refusing to refund”

Helpful Report

Posted 3 years ago

“Took weeks for delivery. Item wrong size, wrong colour, they are saying I did not return the order when I have proof that I did. No refund. Very suspicious company”

Helpful Report

Posted 3 years ago

“If I can give less than a star a would. I bought matching christmas outfits for myself, partner, toddler and newborn. Website said everything was in stock. I spent $180 Australian dollars for low quality rubbish. I had booked expensive photoshoot with a photographer and the day they were going to ship my order (which took a while) they refunded me for my newborns outfit and sent it off the same day. I wrote back I didn’t want it as I needed the newborn included! Who has a matching christmas photoshoot for their newborns first Christmas without his outfit? Ridiculous! I wrote to them, but of course they didn’t care as they had my money and wrote a 2 weeks later after I received their crappy clothes from china! There has been insconsistent back and forth communication. They are being VERYYY difficult on a refund and making it very hard. There is no way this greedy Chinese thieves will return our money. We are now forced to try and make one to mimick the colours at least so it looks like he’s included. Absolutely ridiculous and robbery. Don’t use them! They are dodgy as hell. Never again! Serves me right dealing with the greedy Chinese.”

Helpful Report

Posted 3 years ago

“I ordered a pantsuit to wear to a special occasion in dec, shipping was fast, no problem but … 1st the material had a weird smell when I opened, 2nd sizing was way off, too was way too small, pants were huge, contacted company to get a refund/return product, 1st website is very confusing trying to figure out how to return, they are quick in returning emails, 2nd I was told no returns on this pantsuit cause it was “special made”, not for me it wasn’t!, 3rd we are at the point in communications of them refunding half my money,!I told them don’t bother, I will dispute this purchase with my CC, do not do business with his shady website, don’t waste your time/money!!!!”

Helpful Report

Posted 3 years ago

“Terrible ordered correct size as per published guide when it arrived about 2 sizes too small. Trying to contact for a refund is a nightmare and having read the comments not sure I will return as then I will leave no garment and no money Avoid this company at all costs”

Helpful Report

Posted 3 years ago

“Very poor customer service, regarding returns, will not buy from this company again.”

Helpful Report

Posted 3 years ago

“I ordered a pair of mules. The ones depicted on the website are clearly leather, properly stitched and robustly made. What I received was some plastic insubstantial rubbish that barely resembled what was depicted online. £40. So angry. No record of the order. Automated reply on email. https://m.lightinthebox.com/en/p/men-s-summer-casual-daily-clogs-mules-pu-black-khaki-coffee-square-toe_p8155394.html?from_cid=1&prm=1-2.5.1.1#header_anchor”

LightInTheBox 1 star review on 23rd October 2021

Helpful Report

Posted 3 years ago

“My order never arrived. I waited 4 months!! I paid the 20 € in the hope that it would.....cannot reach anyone to speak to . Complete scam. Don't go there. Thank goodness my bill was only 20€.”

Helpful Report

Posted 3 years ago

“Avoid this company! Appalling service and they DON'T give refunds! I ordered a dress which arrived in a larger size than originally stated, I have been trying to get a refund for days, they are ignoring me!”

Helpful Report

Posted 3 years ago

“This is perhaps the worst company I have ever had to deal with. I ordered three items, which took three weeks to deliver. When the items arrived, they were the wrong size and colour. In addition the material was not what was advertised. To return the items is very hard as difficult to negotiate the returns request form. I initially had a response and request to send a photo of the item with the bar code. This I did but since then complete radio silence. I would avoid this company, they are happy to take your money but refuse to reimburse. Totally untrustworthy.”

Helpful Report

Posted 3 years ago

“Read all the reviews and I’m thankful I didn’t shop remove me from your mailing list also I’ll block this site”

Helpful Report

Posted 3 years ago

“Avoid this company. No acknowledgement if you attempt to return items on their online system. If you send things back to their UK returns address on the parcel they lie saying they don't use that address then later admint it's their UK Courier.”

Helpful Report

Posted 3 years ago

“Look at the grammar in the “excellent” reviews - says it all!”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews