LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,280 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,280 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MENS SIZE CHART IS INCORRECT! I ordered a 2XL shirt which measures 44 inches across chest. The shirt itself measures 44 inches - no room to breathe- it looks like it was painted on. Will never use this company again. They refused to swap them to a bigger size as it was over 7 days since I received the order.”

Helpful Report

Posted 4 years ago

“So..I will start mu story by saying that I got the wrong size of the shoes , broken earings and see through dresses . I contacted them for a refund but I've been told that this is not possible. As their item are coming from China. I WONT BE ABLR TO GET MY MONEY BACK BUT TO KEEP THEM AND GET 25% OF THE ORDER BACK. HOW IS THAT POSSIBLE ? OR EVEN LEGAL ? DID THIS HAOPEN TO ME ONLY ? ARE THERE ANY OTHER PPL IN MY SITUATION? LETS DO SOMETHING ABOUT IT . THIS IS OUTRAGEOUS.”

Helpful Report

Posted 4 years ago

“sizing chart is off and they expect the customer to pay for the return. The expectation is crazy and costly. Word of mouth is the best marketing strategy, unfortunately, it back-fired on their company.”

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Posted 4 years ago

“It has been over a month since I placed my order and 2 weeks past date I was supposed to receive. Stop using the post office to send your product they are the least responsible delivery service. I will never shop here again”

Helpful Report

Posted 4 years ago

“Still i didn't receive my order and it has been 2 months, and refund also they are not doing. Bad customer service and shipping.”

Helpful Report

Posted 4 years ago

“Terrible service, I paid nearly £30 for a wig for Halloween and it arrived 2 weeks after Halloween, I've tried to contact them 3 times about a refund and now they will not do this as they had to pay for the shopping back to their warehouse when it was their mistake! Do not use light in the box, it's terrible quality and terrible customer service!!!!”

Helpful Report

Posted 4 years ago

“Absolutely horrible return policy that is not made clear when ordering. I will never order from this company again.”

Helpful Report

Posted 4 years ago

“Half of the ordered lights were defunct. Some even STARTED SMOKING AND SPARKING and were obviously a fire hazard. Even after video proof of this I had to send the lights back to China to get a refund. Shipping costs for that are almost as high as the order was.”

Helpful Report

Posted 4 years ago

“you've not answered my question, and your returns policy is total rubbish, you expect people to sent back to China at same cost as item. That's not a returns policy it's blackmail, you give 30% as if it where a great deal but in fact it's an insult when the same item is on ebay for half the cost in the first place and also is free from China. The web site is just one big scam and can't really be call a company with a proper setup for returns or customer service”

Helpful Report

Posted 4 years ago

“Don't trust the 5 stars you see. I ordered a £39 worth chino trouser. It was advertised as £60 before. When it arrived it was painful to watch the quality of the trouser, like it was sewn as an impromptu costume. It wasn't even cotton. It was weird, didn't t even fit the right calf area. Don't bother asking for a refund, they'll offer you only 20% and don't bother to negotiate because they will just ignore you.”

LightInTheBox 1 star review on 19th November 2021

Helpful Report

Posted 4 years ago

“My wife ordered a top. Poor quality materials and not as shown on the website. Vaguely similar but definitely NOT the same. Told to return it to China, really? I would think twice before using them.”

Helpful Report

Posted 4 years ago

“Misleading refund policy..bought a £100 dress, I ordered a sizE bigger and its still tiny , I requested a refund to be told as they are made to order I couldn't return it ....apparently customised means made to order also why do they put the tags and cable tie on that have to still be attached for a return...they seem adapt the rules to suit them ..AVOID at all costs”

Helpful Report

Posted 4 years ago

“Company took 2 months to send me the wrong product, and when I asked for a refund they said they will only issue a refund if I ship it back to China and cover return shipping costs. I'd gladly ship it back if they prepaid the shipping, but I'm not going to pay shipping for their mistake. I've looked into the company now and see this is a pattern for them. Terrible customer service. They clearly don't care about retaining customers at all.”

Helpful Report

Posted 4 years ago

“A bit of rubbish, that bore no resemblance to the lovely dress in the picture, arrived long after the costume ball for which it was bought. I’m now supposed to foot the bill to return it to China, but I don’t trust them to issue a refund to my card even then; potentially yet more wasted expenditure . They rely on attrition to make money. The few positive reviews on here are probably issued by the company - it’s obvious when you read the style. What a scam. Stay clear”

Helpful Report

Posted 4 years ago

“Made an order for a sale item. They said there were plenty in stock, sat on my money for two weeks then cancelled the order without notifying me or giving any kind of explanation. I guess I should be thankful I paid through Pay Pal so I can at least get my money back.”

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Posted 4 years ago

“Think these fraudsters go under several different company names What a load of rubbish Do not buy !!!!!!!”

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Posted 4 years ago

“Ordered 4 dresses, extremely bad immitations of original dresses on site!! Shocking cheap material . Sizes not the same. What a scam!!!!”

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Posted 4 years ago

“Crappy old piece of Tat looks nothing like the picture throwing it in the bin”

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Posted 4 years ago

“I bought two items in October the 22 and paid extra for fast delivery. They last updated my tracking on 27 October. I can’t get on any thing to chat to customer care. It’s my first purchase and I’m not impressed and also disappointed in the service. I would like to buy again because the items are looking so gorgeous and I’m not so sure now.”

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Posted 4 years ago

“They told me free delivery to kuwait but when I got my item the charger me around $23 ( custom clearance) my order was less than $15”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,280 reviews