LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous item and so inexpensive..would definitely shop again”

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Posted 4 years ago

“Easy ordering and speedy delivery. Highly recommended.”

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Posted 4 years ago

“I WAS VERY PLEASED WITH THE QUALITY OF MY PURCHASE.I ALSO GOT THEM FAR SOONER THAN I EXPECTED WILL DEFINITELY BE BACK THANKS .”

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Posted 4 years ago

“Dress was lovely good fit and quality material. Hoody came in correct amended size perfect lightweight item with vibrant colours as advertised.”

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Posted 4 years ago

“I love the website.. Anything I need it's there at great quality and price and shipping is really quick. I'm loving it”

LightInTheBox 5 star review on 2nd June 2021

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Posted 4 years ago

“Always been very happy with everything I’ve ordered from this site”

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Posted 4 years ago

“Excellent service with delivery on time. The product (wall tapestry), was exactly as advertised. Well Done LightInTheBox.”

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Posted 4 years ago

“Hi, just to say I received my hat and it is exactly as in photo. I am very satisfied with my purchase and would recommend. Thanks👍”

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Posted 4 years ago

“All I ordered from LightinTheBox is great quality, value and sizes! Customer Service is fantastic delivery fast enough and overall really good online shopping! Highly recommended!!”

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Posted 4 years ago

“Dress arrived in time scale quoted lovely dress fits well nice material. Site was easy to look round and order”

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Posted 4 years ago

“Great and efficient service. My item delivered as promised with good condition. I had all the information and communication until I received my item. Great service. Thank You.”

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Posted 4 years ago

“Great product and service would buy again”

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Posted 4 years ago

“Beautiful thankyou”

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Posted 4 years ago

“I had an issue with returning my items but that was dealt with and I am happy to continue purchasing.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23656931 in our ticket center and provide better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I like light on the box the items are quality”

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Posted 4 years ago

“Good delivery and fast cancelling”

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Posted 4 years ago

“very nice. i ordered a prom dress and it arrived flawlessly in only 10 days. really happy, dress is so beautiful”

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Posted 4 years ago

“Brilliant service fantastic quality Could not be happier with the items I buy”

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Posted 4 years ago

“so many items available at terrific prices. Delivery took a while but it was worth the wait. Product was exactly as photo and fit beautifully.”

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Posted 4 years ago

“Good products an quality”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews