LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello. I find this site very helpful. There are things for sports,beautiful clothes for people of all ages. Very very important and useful things for people with health problems and all this at a very cheap price. Highly recommend. I will buy again. Thanks.”

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Posted 4 years ago

“Quality was better than expected and the delivery time was lightning quick overall very pleased”

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Posted 4 years ago

“What I bought was high quality products for good value for money”

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Posted 4 years ago

“Always excellent service. My go-to site for online purchases.”

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Posted 4 years ago

“Ordered Item took a small bit longer to get delivered but I understand this was by customs part work perfect and all in working order many thanks”

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Posted 4 years ago

“I am so happy with the LightInTheBox as they come so quick and they are so cheap”

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Posted 4 years ago

“The outfit I bought made a beautiful present for a friend’s daughter’s birthday gift. Great quality and very good value.”

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Posted 4 years ago

“Great range of products, clothing, cushions, covers, bedding you name it you can probably find it.”

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Posted 4 years ago

“Excellent service,well made goods. The dispatch and delivery times were amazing. Many thanks.”

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Posted 4 years ago

“Bought wedding shoes for my daughter to wear at her wedding. Fabulous quality - look amazing and very reasonably priced - definitely would purchase from this site again - thank you”

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Posted 4 years ago

“Excellent & quick service. The wetsuit I bought was excellent quality and it arrive in d Scotland within a week! So much cheaper than anything I could buy in this country yet it came all the way from China. Thank you... I'm ready now to hit the waters of Scotland!!”

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Posted 4 years ago

“It was good experience shopping online. The clothes arrived on time . The quality of material was good too.”

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Posted 4 years ago

“Great stuff fast orders always order from.here”

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Posted 4 years ago

“Excellent quality men's tshirts. The colours are amazing and the fabric is just divine. I'm in the process of placing another order. Would definitely recommend Lightinthebox to everyone”

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Posted 4 years ago

“Both items as described, promptish delivery. Would recommend.”

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Posted 4 years ago

“Fast and the product same as the pictures I’m so please”

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Posted 4 years ago

“Great products great prices and fast delivery”

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Posted 4 years ago

“I have been delighted with every purchase I have made. All items have been of high quality and at a fantastic price. Delivery takes a bit long but I haven’t been in a rush for any items ordered so this hasn’t mattered. I have received some high quality bargain items already for my wedding next year.”

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Posted 4 years ago

“Instantly accessible from the app, LITB has a massive range of products clearly laid out under helpful headings. One can choose to view prices from low to high or high to low. Clear pictures accompany each product. Delivery is quick and goods are carefully wrapped”

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Posted 4 years ago

“Light in The Box appear to be a Company with access to the goods from a variety of sources and they can pass on any savings from the companies in question. Their stock is a selection of marvellous styles for all the family but which are completely of the moment. Apart from the stylish clothes, by using the 'search' facility you will find you have access to a whole world of goods you don't expect, like stylish watches. The main drawback to Light in The Box is the length of time it can take to get the goods but you won' be disappointed with the quality when they arrive.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews